Hi,
It seems you have not updated the plugin after you updated to newspaper 7. The plugin needs to be version 4.0. Please disable and delete the plugin files from the wp settings. And then install the plugin again from here: http://screencast.com/t/iDZWSzQl
Thank you!

Hi,
You need to make sure you have version 4.11.2 of visual composer. The version in 6.6.1 is not yet updated so you need to update your theme as well.
thank you!

Hi,
Please first try the theme without any other plugins so you can rule out a plugin conflict. Disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the site again. If the problem is still there, something might have gone wrong when installing the theme. Please try to delete it and install it again via ftp by using this method: https://forum.tagdiv.com/install-via-ftp/
Also if you use a child theme, please disable it and use the main theme.
Let us know how it goes.
Thank you!

Hello,
Unfortunately you cannot edit any settings for the mobile theme until it’s activated as the settings for it are not available if the plugin is not active.
Thank you!

Hi,
Please only use the columns explained here: https://forum.tagdiv.com/how-to-use-visual-composer/ Our theme is not compatible with all columns of visual composer.
Thank you!

Hi,
Well, I’m not sure why Facebook provides this url, but we do not work for facebook though. We can help you with theme issues but this needs to be addressed to Facebook.
Thank you!

Hi,
There is no implementation yet for fb’s instant articles. Sorry.
Thank you!

Hello,
As I have mentioned in the other topic, shopify is not tested with our theme so issues like this could happen. I have checked the other issue and it did not poisition properly without custom css. Please hiore a developer to help you out in this situation as plugin implementation is not covered by support.
Thank you!

Hi,
I have checked multiple posts on your site and the top ad seems to position properly. There is no spacing issue I could find. Please let us know if you have any further issues with this.
The ad you mentioned 728 pixels width cannot position properly inside the main content as the container width is only 696 pixels wide if a sidebar is used. That is why the next dimension is shown as there is no space for a 728px ad.
Thank you!

Hi,
If you access the plugin section in the theme panel you will see this guide: http://screencast.com/t/C9uFDj0xk
https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Please follow each step carefully. (make sure you remove any old version of the plugin you might have. disable and delete files from the wp plugins section)
Thank you!

Hi,
You have to activate the comments from the wordpress discussion settings, then enable them in the theme panel: http://screencast.com/t/jpw99nqmV5fq and also check to see if they are allowed on the smartlist itself: http://screencast.com/t/OXpseoRc3Z
Thank you!

Please also provide access to us for contact@tagdiv.com in the webmaster so we can inspect the issue ourselves.
Thanks.

Hi,
An ad inside the post is an article inline ad you can set after a number of paragraphs you type in: http://screencast.com/t/FavQkYIV If this ad is not working on your site, please provide a link to your post so I can inspect it. Also make sure you have an ad placed in the article ad section of the theme panel.
Thank you!

Hi,
You can set a background ad by following this guide: https://forum.tagdiv.com/background-ads/
I;m not sure about the second image you want to place. You have a big grid on your page that disoplays the same post as the homepage slide. That is why you get the same image. It is the featured image of your latest post. If you use a homepage post element and a big grid element below it, please add an offset of 1 post so the post in the big picture will not show up in your grid inside the content: http://screencast.com/t/YJGvJpza
I hope this helps.
Thank you!

Hello,
If you want us to help, please provide more details to what smartlist you use as the image you provided is from a mobile version of your site. Also specify if you use the mobile theme plugin or not, as the code is different.
Thank you!

Hi,

If you plan on using an image in the sidenbar, you can simply add one in a text element using HTML like so:

<a href="your URL here">
  <img src="Your image URL here" alt="alt text if you want" style="inline css if you want">
</a>

Hope thsi helps.
Thanks.

I meant 5…sorry.

Hi,
thank you for your appreciation. I added a link to the current documentation in my previous reply but there is one also on this page if you look in the upper right corne, you will see the documentation links for both newspaper 7 and newsmag. I added this links to our fix list and we will redirect them to the current documentation.
Thank you!

Hi,

The iframe is added with 1px height. Even if I change it to 100%, the container above it still gets 1 pixels so that needs to be changed as well.
You can try this css:
[data-embed_type] iframe{
height:100%!important;
}
[data-embed_type]{
height:350px!important
}

Hope this helps.
Thank you!

Hi,
This error could be due to the fact that you maybe had user registration active t the moment google crawled your site and indexed it, and now you disabled user registration from wp or from a plugin you might have used and the link provided cannot be found anymore. if this is the case, the issue will disappear when google crawls your site and indexes again. We did test your homepage with the structure data tool but could not find the error. If this error comes up on another page and not on the homepage, please let us know and provide access for us in google structure data. Our email is contact@tagdiv.com. This way we can use the webmaster tool to test your site and see the error for ourselves.
Thank you!

This is most likely because most likely you use the same optimization tools or the same plugins. People tend to use the same plugins/tools very often. It’s simple for a very popular plugin or optimization tool or a popular setting somewhere to cause this effect for most people. We had the wordfence issue a while back and there were lots and lots of topics with people using wordfence and having issues with it. There was a setting in wordfence causing the theme panel to not save it’s settings at all. You can see it here: https://forum.tagdiv.com/topic/cant-save-theme-settings/
If you search for this link on our forums you will see how many times we referenced it. People use popular plugins very often and sometimes these can get in the way.

Thank you!

Hi,

1) The grid shows posts from the featured category. If you did not set any posts in that category, then it has nothing to show.

2) Unfortunately there is no setting to remove the sibling category tags on the category pages for the mobile theme. this can be done however by editing the theme files like so: http://screencast.com/t/zxxpwsDxTQL

3) The gradient can have a transparency to it. When you set the colors for it, you can alter the level of transparency for the color: http://screencast.com/t/2QCay9Bblnb

Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Also remove any auto-optimization tools and then check the menu again. The code got changed quite a bit in newspaper 7 and some tools could not work anymore even if they did in the previous version.
Let us know how it goes.
Thank you!

Hi,
Please provide a link to this widget on your site so I can inspect it and provide a css solution.
Thank you!

Hello,

The post views are a simple hit count. Whenever you access a post it will register a hit. If you refresh the post, there will again be a hit. It’s not very complicated. The 7 days complicates things a bit as it will create a separate counter in a custom field that is required for the 7 days post sorting but that does not affect the post counter. It will only count on the back-end. Pleas make sure you do not use the ajax view count if you do not use a caching plugin: https://forum.tagdiv.com/ajax-view-count/
I;m not sure of the discrepancy, but please use google analytics on a new post that already had the analytics set as an older post that already had some views, those could not have been picked up by google.
Let us know how it goes.

Thank you!