Hello,
The child theme unfortunately is not update proof. if you only use css in the child theme, you are better off without it as you can add custom css in the theme panel-> custom css box. If you still want to use the child theme, Unfortunately the css will have to be added again on every update as style.css is modified every time an update is available. The child theme was meant to help in the update process to not update the customization every time a theme update is released but it has it;s downside You still have to update the files that were modified in the theme update. For example if you modify a php file, let’s say header.php, and use it in the child theme, you will have to watch out for this file in every update and when you see it got modified, you need to replace it in the child theme and re-make the modification.
I hope this helps.
Thank you!

Hi,

This depends on the version of theme you are updating from. On every release we include a patch with the modified files in their proper folder structure: http://screencast.com/t/T7dsuRl0x

Thank you!

Hi,
This is a wordpress issue that if you use any special characters like !@#%*(){}”>?:” or language specific symbols in the sidebar name, the widgets will get removed. Please only use default characters in the sidebar names.
Thank you!

Hi,
The api plugin was changed a couple of updates back. Please use the current version of the api plugin: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
http://screencast.com/t/gwQslID9A5
Thank you!

Hi,
You can disable the like buttons from he theme panel here: http://screencast.com/t/JrMyTBrpuh
Thank you!

Hi,
I tested this myself and it seems to be an error with captions on this filed. I will add this to our list of bugs and fixes and we will look into this issue. Until then, try to use the images without captions.
Thank you!

Hi,
Replied in the other topic on newspaper. Please do not create duplicate topics as we answer all question.
Please also update your theme and your visual composer version as the new version of wordpress needs these updates to work properly.
Thank you!

Hi,
Unfortunately the theme has no such option to change the position of the header ad on mobile, but different header styles provide different layouts. For example a header styles 2, 5, 6, 7, 8, 9, 10, 11 and 12 show the ad below the menu on mobile.
Thank you!

Hello,

Unfortunately I;m unable to see the “post slider” as you changed the smartlist type and it does not slide now.
In any case, this issue is generally created by plugin conflicts: (browser console errors: http://screencast.com/t/nnR3XDUV) Multiple things break when plugins create conflicts. Please check your search widget in the menu. It does not work as well. That is a js error you have going on.
Please try to deactivate all plugins except visual composer, clear cahche and reset cdn files if you use it.
Then check the smartlists again.

Thank you!

PS. There is a newsmag forum as well. This is the newspaper theme forum.

Hi

Usually when a 500 error is displayed the issue is on the server’s side. It could be a temporary issue so you can try again later or it could be a wrong configuration somewhere. Please check this topic for more details about this error and what you can do to fix it: https://forum.tagdiv.com/topic/error-500-on-my-site/

Hope this help.
Thanks!

Hello,
Unfortunately the theme does not have such a setting. It will have to be made custom. i could try to use a few css tricks but i will need a link to your site so I can create the code directly on target.
Thank you!

Hi,
These 2 issues you have, are clearly some external css overwriting the theme;s. please try to disable all plugins except visual composer, clear cache and reset cdn files. Also if you have customization in place, please make a back-up of your code and restore the theme to it’s default values. In these cases a css fix is not the proper solution as you need to identify the root of the problem rather than covering it up with css.
Let us know how it goes.
Thank you!

Hi,
I’m glad you managed to find the problem and thank you for sharing with the community.
Thanks.

Hi,
Thank you for posting this solution. I’m sure it will help lots of people who have this issue.

Hi,

1) The sidebar or any other element cannot be made wider as our theme uses a fixed width and all elements depend on this fixed width. in order to change you have to adapt every element to the new size and this will be no walk in the park.

2) Blocks are these content boxes that display posts: http://demo.tagdiv.com/newspaper/block-1/
We created 21 blocks so far so you can chose from a wide variety.
A module on the other hand is the base element. Basically a module is a single post element inside a block. A block is only a container for one or more modules. Here is an example of how a block is made out of modules:
http://screencast.com/t/avnmJSJxm3s A module is the base element.
You can see what block uses what modules here: http://screencast.com/t/jW3kPZ7BYLE

Hope this helps.
Thank you!

Hi,
The new version of visual composer added this activation message but this can be ignored as the plugin cannot be activated as it;s a free version we provide bundled with our theme. Please ignore this message as the plugin will work perfectly fine without activation. We test it with our theme on every release.
Thank you!

Hi,
I have checked your site on both android and iOS and the images display properly. Maybe the issue got fixed in the meantime. Plugins are the number one reason for disappearing images.
Thank you!

Hi,
Please deactivate all plugins and clear your cache including cdn if you use it. Some plugins can cause this issue. We have reports of the wordfence plugin causing this.
Let us know how it goes.
Thank you!

Hi,
Maybe this will help: https://forum.tagdiv.com/how-to-find-your-envato-purchase-code/
Thank you!

Hi,
You cannot have pagination other than the pagebuilder+latest articles template. I’m not sure what pagination you are referring to. Every block in particular can have it’s own pagination. The nextpage tag will not work on pages. That is for posts only. You cannot paginate the homepage in between blocks though. You can find the pagination for each block in the block settings : http://screencast.com/t/5BhhSiJQ
If you want to customize the latest articles template, you can find the settings here: http://screencast.com/t/iJcRI40egpc
Thank you!

Hi,
Please try to insert block 16 on a dummy page alone without any other elements and see if it displays the same way. Please also make sure you only use the 3 column layout suggested here: https://forum.tagdiv.com/how-to-use-visual-composer/
If the block displays the same on the new page then please send us an email at contact@tagdic.com amd provide wp-admin so we can take a look. Also include a link to this topic.
Thank you!

Hi,
Please follow the tutorial on page 1 here with the new version of the social counter and follow each step properly: https://forum.tagdiv.com/topic/social-counter-facebook-fan-count-incorrect/
If the counter still will nopt show up afterwards, please sen us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hi,
If you have a child theme, please switch to the main theme and please do a fresh install of your theme via ftp. Delete the old one and install it again. https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caches and reset cdn files as well.
Also try the theme without any plugins. Disable all of them to rule out a plugin conflict.
Let us know how it goes.
Thank you!

Hi,
Please make sure you have visual composer 4.11.2 as that is the version required for the new version of WP. If you already have this version and it still does not work, you can try to disable all other plugins except visual composer, clear cache and reset cdn files if you use it. If you still cannot get it to work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!

Hi,
Please make sure you have the latest verion of visual composer 4.11.2 and make sure you clear all caches including cdn files if you use it. You can also try to disable all other plugins except visual composer to rule out a plugin conflict.
Thank you!