Hi,

It seems to look weird your logo on mobile and notice that’s not the default theme’s behavior, sorry! Please remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hi,

You should try using the Revolution Slider, according to our documentation from here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks.

Hello,

Unfortunately, we cannot say for sure which one is better for SEO because we do not provide this such an optimization at the moment, sorry! You should search some information on the internet, starting from here -> https://yoast.com/media-attachment-urls/ -> https://surniaulula.com/app/wordpress/redirect-attachment-pages-for-seo-read-this-first/

Thanks for your understanding!

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! This such a single template cannot be re-created using the Cloud Template.

Thanks for the message!

Hi,

Provide your website URL so I will be able to provide a more accurate response. Also, provide some useful screenshots with the problem si I can identify it closer.

Thanks.

Hi,

None the element of ours has an integrated sidebar. The sidebar is added to the layout. I do not understand your request. Provide more details.

Thanks.

Hi,

1)What if you export the td_011 table maybe – https://www.screencast.com/t/b3cR2lqq
Then import it in the other database. You could give it a try. Make a backup before to be safe.
2)Provide some useful screenshots of the problem and more details about the problem so I can identify it closer. Ensure that you are using the latest version of the theme installed via FTP way. We recommend using the WP Duplicator plugin if you want to migrate the theme to another subdomain.

Thanks.

Hello,

I have inspected your website and the mobile theme seems to works as expected, as you can see here -> https://www.screencast.com/t/kW2MjDCHT

Thanks.

Hello,

You can update the theme without any problem because all of your data will be there. Also, we recommend making a full backup for each theme’s update to be safe. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

You should go to the plugins section and update them from that location, from here -> https://www.screencast.com/t/5nntmXUh58xU

Thanks.

Hello,

I would suggest that you check the theme requirements guide. Check if there is enough WP memory and the necessary PHP extensions are available (especially mbstring – https://www.screencast.com/t/YX4mKZmlUPFw )

Also, try the suggestion from this topic and add the mentioned code in the .htaccess file
– https://forum.tagdiv.com/topic/gray-page-tagdiv/

Let us know the results.
Thanks

Hi,

It seems to be a mini problem in our theme regarding on theme panel savings when the Mobile Theme plugin is activated. You have two valid ways in this case: the first one could be to ignore the spinning when you press the save button saving is done, only you will not receive the confirmation or the second one, you should disable the mobile theme until you work on your website and then, activate it and check the results.

Thanks for your understanding!

Hi,

When it happens check in the browser inspector console, could be the same issue from here
– https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
– https://forum.tagdiv.com/topic/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co/

Thanks

Hi,

Here is talking about pre-defined footer templates which can be changed from Theme panel. Read our documentation from here -> https://forum.tagdiv.com/footer-templates/ The popular category section from Footer is just a simple block which is sorted by Popular Category. As a hint, you can try using the footer template style 5 which allows you to add any block you want from the Widgets section.
Thanks for your understanding!

Hello,

The message you get is quite common with WordPress. In most cases, it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case, the max upload size was limited, increasing it solved the problem. Usually, this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

This way should work as expected! I have made some tests on my website and works as properly.

Thanks for the message!

Hello,

Please notice that task involves doing such additional customizations and we cannot provide support for these services, sorry! All the custom modifications which will you make on the website can be lost when the theme will be updated. You can do this, but we recommend to make a full backup to your database and changes for a new theme update. Also, if you want to create your own Block, you can try to do it using the API implementation code, according to our documentation from here -> https://forum.tagdiv.com/td_api_blockadd/
Notice: If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we can not provide custom work at the moment, sorry!

Thanks.

Hi,

Unfortunately, the theme has not been designed for using this such ad and also, we cannot say for sure if it will work or not as expected with it, sorry! Please check here -> https://forum.tagdiv.com/newsmag-header-ads/ Also, please notice that we cannot provide custom work for this, sorry! If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you! Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Also, before this, remove all of the untested plugins because this is the first step for WordPress debugging.

Thanks for the message!

Hello,

Yes, it’s compatible! Update the theme to the latest version.

Thanks.

Hi,

Please update the theme to the latest version of it. Clear all the caches and check the results.

Thanks.

Hi,

All the block quotes settings might be changed from here -> https://forum.tagdiv.com/newsmag-post-formats-for-tinymce/ Also, if you want to make some major changes over this element, you need to do it yourself through the code, custom CSS.

Thanks for your understanding!

Hi,

Try to make a new theme install and check the results after you make a full backup to your database.

Hope that helps!

Thanks.

Hy Ml,

Unfortunately, all of these core files cannot be overwritten in Child Theme. You should add them to each theme’s updated because the theme will overwrite all of these files to a new update.

Thanks.

Hi,

Please provide your website URL and some useful screenshots with the problem so I can take a closer look at it. I need to identify the problem and also, so I can provide such useful CSS code.

Thanks.