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Catalin
tagDiv Staff

Hello srikanth,

What kind of online tool do you are using? Also, provide your website URL so we can make some tests.

Thanks for the message!

Catalin
tagDiv Staff

Hello Mokana,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide the FTP and CPanel access so we can take a closer look at it.

Thanks for the message!

Catalin
tagDiv Staff

Hello thewebmaster,

Check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for the message!

Catalin
tagDiv Staff

Hello dera,

Before uninstalling your actual demo you should make a full backup to your database to avoid losing all of your data. If your posts were been made from scratch and if you have not edit the dummy content, your data will not be lost. Install the Balck Version demo from Theme panel if you want to have that layout. Notice that is too hard to begin to create from scratch the same layout which looks like with Black version. Install the demo and enjoy it!

Thanks.

Catalin
tagDiv Staff

Hello gigito,

First of all, please make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins (optimization plugins), clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, check your SSL configuration to be right installed. After this, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), FTP and CPanel access so we can take a closer look at your setup page.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Philcomputing,

If you want to have the same layout with our demo you have to install that demo from Theme panel. Please check here -> https://forum.tagdiv.com/installing-demos/

Thanks for the message!

Catalin
tagDiv Staff

Hi,

Do you have installed any demo?

Thanks.

Catalin
tagDiv Staff

Hello alebasur,

I have inspected your main menu and I saw that you have this menu configuration -> https://www.screencast.com/t/JLAZvDAV Please notice that the page does not have any link to your category and that’s why in the breadcrumbs do not appears the full path, sorry! You should have only categories if you want to achieve as you wish, like with this -> https://www.screencast.com/t/2SSupufu Please understand!

Thanks.

Catalin
tagDiv Staff

Hello,

You should make a full back up to your database, remove all of the untested plugins and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you should provide the full FTP access and CPanel access so we can further investigate it closer your setup page. Ensure that your theme has been updated.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello jesusito,

1)Unfortunately, the theme will not be automatically updated, sorry! You will get some information when a new theme version is released and therefore you should update it via FTP way because this is the surest method in this case. For more details about this way, please read here -> https://forum.tagdiv.com/install-via-ftp/
2)Please notice that if you have purchased our theme, the updates will be for life, for free.
3)The Category Description can be changed or edited from here -> https://www.screencast.com/t/fibvZ7nfbI Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
4)Please provide a site and some useful screenshots of the problem so I can identify the problem.
5)Please notice that the theme does not have any such an option that allows you to enlarge the actual size of your logo. The theme only crops it if it is too large. We recommend using a bigger logo if you want to have good results for another header styles which uses the logo in full-width, like Header Style 10.
6)Check the theme panel from here -> https://www.screencast.com/t/5CndbdqV8e
7)Yes, it’s possible to delete it but please notice that has no sense because you will break the functionality of the module. If you will delete that button, you will not be redirected to the entire post page.

The code is ->

.td-read-more{
display:none;
}

The result is here -> https://www.screencast.com/t/6oTGTWjiK6L

Thanks.

Catalin
tagDiv Staff

Hello Larshell,

Use the code below ->

.td-scroll-up{
display:none;
}

Thanks.

Catalin
tagDiv Staff

Hello RCounsell,

If you want to customize this section you should use your own custom CSS code and for targetting the mobile devices you should use the media queries.

Thanks for the message!

Catalin
tagDiv Staff

Hello charlie1029,

Unfortunately, the theme does not have any such an option for Recaptcha for Modal Login, sorry! If you want to have this behavior you should implement it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!
Regarding on the second request, ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello AhoraRoma,

1)There is an option for it in Theme panel -> Translations -> https://www.screencast.com/t/K8a3trF0
2)Try the code below ->

.td-big-grid-wrapper .td-module-thumb {
pointer-events:none!important;
}
.td_module_wrap {
pointer-events:none;
}

Thanks.

Catalin
tagDiv Staff

Hello aeshlog,

Do you have increased all of your system status parameters? Clear all the caches and check the results. Also, remove all of the untested plugins which might cause some problems with the theme.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello desiyatri,

Provide your website URL so I can take a closer look at it and also, provide some useful screenshots with your desired changes.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello AhoraRoma,

1)Provide some useful screenshots with your desired changes so I will be able to provide a more accurate response.

2)Try to add this code at your Custom CSS area to disable the link effect.

.td-big-grid-wrapper{
pointer-events:none;
}
.td_module_wrap {
pointer-events:none;
}

Thanks.

Catalin
tagDiv Staff

Hello Silverheim,

Ohh yeah, sorry for my misunderstanding! At the moment, the theme does not have any such an option that allows you to turn off the multi-purpose elements. In the past, was two different plugins and that’s why I get you that response. Now, this is a standalone plugin and cannot be disabled on pieces.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello alebasur,

Do you have edited this page? If you have a category page, notice that you should use a custom template from Category Templates which can be edited with TD Composer. Check here
-> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Good luck!

Catalin
tagDiv Staff

Hello wdziedzic,

Please follow this step from here -> https://www.screencast.com/t/zSxgvbzAhpYf

<div class="td-module-meta-info">
<?php echo $this->get_author();?>
<?php echo $this->get_date();?>
<?php echo $this->get_comments();?>
</div>

After you have made these changes on the code, clear all the caches and check the results.

The result is here -> https://www.screencast.com/t/kMd8AmMHN

Thanks.

Catalin
tagDiv Staff

Hi alebasur,

Our breadcrumbs look like this -> https://www.screencast.com/t/dW0gNEDrXFaz

Thanks for your understanding!

Catalin
tagDiv Staff

Hi alebasur,

Being a drop-down menu, please notice that the posts do not have any influence on your menu. Try to put the news in Cordoba CF and check the results.

Thanks.

Catalin
tagDiv Staff

Hi,

You should change the 1/3+1/3+1/3 column layout from TD Composer, as you can see here -> https://www.screencast.com/t/4xjHtFCg2Ead

Thanks.

Catalin
tagDiv Staff

Hi,

Please check here -> https://www.screencast.com/t/WYEADz5P0u0 and try using the code below and place it in Theme panel -> Custom CSS Area.

The code is ->

.td_block_big_grid_3 .td-big-thumb {
margin-right: 0;
}
.td_block_big_grid_3 .td-medium-thumb {
margin-bottom: 0;
}
.td_block_big_grid_3 .td-big-grid-post-3 {
margin-left: 0;
}

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hi,

You should edit the post content function from the code -> https://www.screencast.com/t/cAsFw8CZw7j3 If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

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