Hi,

Do you have updated the theme to the latest version of it? After you have cleared all of your caches and if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Hello Monokromdesign,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin). Do you have set up display none for each device post? Why? Provide there the link to this conversation so we can quickly identify you.

Thanks for the message!

Hello nomoretechno,

Unfortunately, we do not have any bad reports in this case, sorry! Please provide some useful screenshots with the error so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Alexandr Andriitsev,

In that case, you should use the Facebook Debugger and Seo Yoast because from there you will set up this information. Please Check here -> https://forum.tagdiv.com/facebook-share/

Hope this helps!

Thanks.

Hi,

You should change the viewport from here -> https://www.screencast.com/t/LstELxwjx and you will see.

Thanks.

Hello Psionline,

Yes, it’s normal.

Thanks.

Hello Hari,

There are many Google Fonts and cannot be loaded all of them, sorry! If you like such a font you should download it and load import it using custom fonts functionality. Check here -> https://www.fontsquirrel.com/fonts/baloo Check here -> https://forum.tagdiv.com/font-customization/

Thanks for your understanding!

Hello themes10,

Provide your website.

Thanks.

Hello dbshanta,

Try to regenerate the thumbnails using the Force Regenerate and Thumbnails regenerate plugin.

Thanks.

Hello YTGAW,

You can try using the code below and place it in Theme panel -> Custom CSS area.

.td_block_social_counter .td-sp:before{
color:#defc00!important;
}
.td_block_social_counter .td-social-box{
background-color:#474747!important;
}

The result is here -> https://www.screencast.com/t/Gk4MVDKSW

Thanks for the message!

Hello breakofdawn,

You can try using the Column Text or Text with Title element where you can paste the shortcodes to be rendered.

Thanks for your understanding!

Hi,

Notice that all of the content images can be set up from your post editor when they are added, from TinyMCE editor, like this -> https://www.screencast.com/t/rmJAkKKVmhS6

Thanks for your understanding!

Hello foulik,

Please provide more details and some useful screenshots with your desired changes for a better understanding!

Thanks for the message!

Hello tangy,

If you will use the Cloud Library template for Single Post you will use the TD Composer to edit your sidebar and fonts, as well.

Thanks for your understanding!

Hello ananas,

Please keep in mind that functionality does not exist in our theme and if you want to implement it you should do it yourself through the code. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Jonas,

You should not delete the entire core file. You have to just edit and change the H1 tag.

Thanks.

Hi,

Replied via another topic.

Thanks.

Hello Tara,

Sorry, but the theme doesn’t have any such an option for this. You should use a Redirect plugin for this, sorry! You can try the 301 Redirect.

Hope this helps!

Thanks for the message!

Hello miejan,

There’s no issue! I saw that you are using a Mobile Theme and notice that plugin does not recognize any TD Composer shortcodes and that’s why your videos do not work on mobile. You should manually add the link of your videos into the Mobile Editor section. For more information about this plugin, please check the documentation from here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks.

Hello Psionline,

Please update the theme to the latest version of it which is 8.8.2, clear all the caches and check the results. The Facebook should works as expected because this issue has been fixed in the latest version of it and now, the Facebook works without app id and secret key.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

I have checked a post link on Facebook Debugger and it seems to work as expected, as you can see here -> https://www.screencast.com/t/SRbPlhG4 I did not saw a shortcode on meta description section. Try to remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello tanose,

Please check here -> https://www.websitepulse.com/kb/5xx_http_status_codes First of all, please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

Replied via email.

Hello mariomillions,

Please update the theme to the latest version of it which is 8.8.2 via FTP way, clear all the caches and check the results.

Thanks.

Hello melindah21,

Do you are referring to this widget? -> https://www.screencast.com/t/0VlAQrF7h Notice that element does not come from our theme’s items, sorry! here is talking about an untested plugin and we cannot provide support for this.

Thanks for your understanding!