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Catalin
tagDiv Staff

Hello Bolumstar,

I guess that you are referring to the Social Counter, right? This is a simple element from TD Composer which can be added from here -> https://www.screencast.com/t/roda1kkuKUn

Thanks for your understanding!

Catalin
tagDiv Staff

Hello greenboxae,

You should regenerate your thumbnails using the Force Regenerate and Thumbnail Regenerate plugin. It is helpful only in case of thumbnails problems
https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
But after the regeneration process is done, the plugin would not be needed anymore. You can deactivate it safely.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Djey,

Please notice that you can create your own template you want using the TD Composer plugin. Check the documentation from here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello educasoft,

The inner row is used when you want to add more row inside a row and the structure of it should look like this -> https://www.screencast.com/t/GWLkTEbb

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Alex89,

Notice that after each theme update, all of your additional customizations will be lost. You should add again the code to the Theme panel and check the results. I do recommend you to make a full backup to your theme before each updating of the theme.

Thank for your understanding!

Catalin
tagDiv Staff

Hello newworldtrade,

We recommend using the Revolution Slider because this is a tested plugin with the theme and should return better results if it will be correctly set up with the theme. Please check the following useful guides from here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello inapex,

Try the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-gadgets .td-header-style-5 .sf-menu > li > a:hover, .td-gadgets .td-header-style-5 .sf-menu > .sfHover > a, .td-gadgets .td-header-style-5 .sf-menu > .current-menu-item > a, .td-gadgets .td-header-style-5 .sf-menu > .current-menu-ancestor > a, .td-gadgets .td-header-style-5 .sf-menu > .current-category-ancestor > a{
color:red;
}

The result is here -> https://www.screencast.com/t/nOMglGSz8

Thanks for the message!

Catalin
tagDiv Staff

Hello AcarelTV,

If you will check our changelog, there you will find what kind of files were changed in the latest version of the theme. Also, if you will use the patch, all of these files will be overwritten via FTP. Please check here -> https://themeforest.net/item/newspaper/5489609 -> https://www.screencast.com/t/AkePgTwep6

Thanks for the message!

Catalin
tagDiv Staff

Hello,

Make sure that you are using the latest version of the theme installed via FTP way. I have tested on my side and this seems to work as expected, as you can see here -> https://www.screencast.com/t/dTBu1Iygc

Thanks for the message!

Catalin
tagDiv Staff

Hello libraeditrice,

Please check our theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Please also update your tag div composer plugin by deleting the current one you have and installing it again from the 8.7.3 package.
if that does not fix the issue, you can try to add this code to your .htaccess:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you!

Catalin
tagDiv Staff

Hello Shamdin,

Please provide your website URL so I can take a closer look at it. Ensure that your video has been correctly added according to our documentation from here -> https://forum.tagdiv.com/video-playlist-2/ Notice that the theme does not allow you to add any video (trailer) in the media library, sorry! You should find such a plugin with this functionality and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello greenboxae,

If you will use the Mobile Theme you do not have the same layout like on the desktop. Disable it and the theme will be automatically switched to the general responsive mode.

Thanks for the message!

Catalin
tagDiv Staff

Hello dedamilorad,

If you are using the mobile theme, please notice that the first big grid at the top of your homepage will be populated with the posts from Featured categories. Also, if you do not have something like this added in that section, no posts will be posted. Ensure that you have some posts added to this category from here -> https://www.screencast.com/t/NqiK5dmUT

Thanks for the message!

Catalin
tagDiv Staff

Hello kaisan,

I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and break the style of the sharing buttons, sorry! -> https://www.screencast.com/t/xSraQlS9dyr4 Please remove all of these, clear all the caches and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Simon,

We only recommend our AMP plugin and also, we cannot provide support for another AMP plugin. Yes, you should disable it and install our plugin but I do not know what kind of SEO optimization you have made on your website and also, I cannot say for sure if you will disable your plugin you will not lose any SEO rankings or something else, sorry!
This should not happen.

Thanks.

Catalin
tagDiv Staff

Hello MJ,

I have tested on my side and this option should be there and works as expected, as you can see here -> https://www.screencast.com/t/5DCKoTCaescA
Ensure that your theme has been installed via FTP way and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello denisse,

Sorry for this inconvenience, but as I said above this issue is not theme related, sorry! We are waiting for Facebook to fix this problem.

Thanks.

Catalin
tagDiv Staff

Hello dichthat,

I suppose that you want to increase the width of your modules in blocks likes? Please notice that the theme does not have any such an option for it and also, we do not recommend to do this because you can easily break the theme layout, sorry! If you want to make this, you should do it yourself but please notice that we cannot provide support for additional customizations.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello fotoko,

Here is talking about the page template. If you need to remove that section from the bottom of the page, you should simply change the page template from here -> https://forum.tagdiv.com/page-templates-2/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello gibbsyns3,

Sorry but the theme does not have any such an option that allows you to make these changes, sorry! You should create your own custom CSS code for each button you want to disable or you can implement it through the code if you know this.
The only option available in theme panel is to disable this for the whole website, like this -> https://www.screencast.com/t/bbBVJO1G0zy

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Kingx26,

Please check our demo preview on your laptop and tell me if you bring the same results on your website -> https://demo.tagdiv.com/newspaper/ If your results are too different then our demo it means that you have some problems with your website. Maybe you have some untested plugins, additional customizations which break the normal theme behavior on mobile, sorry!

Please let us know how it goes and also, you can provide your website URL for more investigations.

Thanks for the message!

Catalin
tagDiv Staff

Hello chelebelay,

Sorry but the theme does not have any such an option that allows you to make the first photo a thumbnail in gallery post, sorry!
Also, you should provide your website URL so I can take a closer look at your gallery.

Thanks for the message!

Catalin
tagDiv Staff

Hello tovyt,

Please notice that the theme has been changed a lot from 7 to 8 version and probably that’s why you get some changes, sorry! You should make a full backup to your database and then, update the theme to the latest version of it and try to adjust it to look good with the latest version of it. The theme installing should have to be done via FTP way, clear all the caches and check the results. Please notice that our theme is in continuous development and if you want to bring good results you should keep up the steps with the latest version of the theme.

Thanks for the message!

Catalin
tagDiv Staff

Hello aditya58singh,

You are free to make this change but please notice that you can break the theme layout, sorry! Try to use the Inspector Browser to create your own code, according to the following useful guide from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Totelae,

Please notice that the default style for that demo, Art Creek has this layout, as you can see here -> https://www.screencast.com/t/s8IClhyzq All the meta information container is aligned to center. If you want to change this position, you should use a bit of CSS code to overwrite the style. Try the code below and place it in the Theme panel
-> Custom CSS Area.

The code is ->

.td-art-creek .td_module_wrap, .td-art-creek .td_module_mega_menu, .td-art-creek .td_module_related_posts {
text-align: left;
}

The result is here -> https://www.screencast.com/t/gULngcxVBNio

Thanks.

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