Hello Ednardo Menezes,

I have tested your website on page speed and it seems to return good results, as you can see here -> https://developers.google.com/speed/pagespeed/insights/?hl=ro&url=https%3A%2F%2Fbelezanaweb.info%2Fvideo-aula-amor-de-verdade-mc-kekel-e-mc-rita-cia-daniel-saboya-coreografia%2F&tab=mobile but also, I saw through your console and I you have some errors through js which can break some theme’s functionalities, as you can see here -> https://www.screencast.com/t/KNaAbZzTM Try to disable all of untested plugins which can be the major reasons of your probems to your website, clear all the caches and check the results.

Thanks for the message!

Hello Patric,

Do you have tried to remove all of the untested plugins from your website? Please do it and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello tovyt,

You should install the theme via WordPress and check the results. If it fails to install, you should do it through FTP.

Thanks.

Hello defenseupdate,

Sorry but please notice that we do not have any bad reports with the theme’s vulnerabilities at the moment! The latest version has been fully tested before it’s released and should not exists any kind of vulnerabilities in the theme, sorry! Remove all of the untested plugins, clear all the caches and you should provide some useful screenshots with the problem if it will persist.

Thanks.

Hello matt-2,

Please ensure that you are using the latest version of the theme installed via FTP way, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello haqemcom,

Here is talking about the Facebook Classic Likes which cannot be changed from Theme panel but only it can be disabled from here -> https://www.screencast.com/t/ldTcvZrt

Thanks for your understanding!

Hello Post2Post,

If you want to have something like this, you should use the Mobile Theme plugin according to our documentation from here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Bally Duffus,

Please notice that our theme simply take your AdCode and place it to the right section of ads. Do not modify it. I suggest you contact the Google AdSense department, tell this problem because they should be able to provide a more accurate response. Also, notice that it will take a while for the ad to be displayed at the frontend.

Thanks for your understanding!

Hello rumbilo,

Please notice that’s the default behavior for header menu, as you can see here -> https://www.screencast.com/t/842KpgHJm

Thanks.

Hello snowsbest,

No, please notice that you should not buy again your theme for updating it. You have unlimited updates if the theme was bought once.

Thanks for your understanding!

Hello ajansdogu,

Also, some similar forum topics that you can read for more information
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/

Please notice that the problem is not our theme, you can try with a default theme and check the results, sorry!
Also, if you are unsatisfied with our product and if you want your money back, please make a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for your understanding!

Hello Alessandro,

Thanks for your suggestion. I have added this to our list of improvement and our developers will check this and if they think it’s a problem, will be fixed in our future updates.

Thanks for your understanding!

Hello Totelae,

I am glad to hear this.

Thanks.

Hello damuiowa,

Sorry but please notice that might be random reasons for appearing of this issue on your website, unfortunately! Try to fix this problem according to the above useful topics.

Thanks.

Hello cucumberandco,

Please update the theme to the latest version of it which is 8.7.3, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it and also, so we can inspect your logo section.

Thanks for your understanding!

Hello moose85,

Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Thanks for your understanding!

Hello kaisan,

Try to clear all the caches, purge CDN files and check the results. This problem might occur from your caches. Also, check the CTRL+SHIRFT+R.

Thanks for the message!

Hello Calisen,

Please notice that I have tested on my side the Contact Form 7 and it seems to work as expected, as you can see here -> https://www.screencast.com/t/qzeKo5wEt Ensure that you have the right installed the plugin, remove all of the untested plugins which can interact with the theme core files and causes a lot of unknown issues, clear all the caches and check the results.

Thanks for your understanding!

Hello all,

Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, ensure that key has been approved by the Facebook and it’s valid and clear all the caches and check the results. For more references to this problem, please check the following topics from here -> https://developers.facebook.com/status/issues/205942813488872 https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa – https://www.nop-templates.com/boards/topic/3388/facebook-integration-locked-due-to-recent-press-privacy-concerns

Thanks.

Hello whatawawu,

All the categories can be changed and added from the panel, like this -> https://www.screencast.com/t/0Gm3yOn2 When you add each block on your page, notice that you have some options regarding on categories. Please check here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello pablodigilio,

I have inspected your website and I did not saw any GA code on your website in the frontend. It seems to work as expected.

The Google Analytics code needs to be added to the script tags, like this -> https://www.screencast.com/t/0AnmyGNB

The example is below ->

<script>
your analytics code
</script>

Thanks.

Hello CUSPMag,

Sorry but please notice that you should have the following options like this -> https://www.screencast.com/t/jtj37Ltc For more information about this, please check here
-> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for your understanding!

Hello Cafofoman,

Sorry but please notice that our theme does not have any such a tested plugin with this functionality and therefore, we cannot make any recommendation in this case, unfortunately! Also, we cannot provide support for untested plugins.

Thanks for the message!

Hello FranciscoFdez,

Please provide your website URL so I can inspect it closer. Also, notice that’s the default style of social sharing buttons as you can see in our demo preview here -> https://demo.tagdiv.com/newsmag/discover-the-10-best-hairstyles-according-to-your-face-shape/ You can provide some useful screenshots with your desired changes so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello TodaySharing,

Sorry but our theme has not been designed to be used a certain footer for certain category, unfortunately! If you want to have this feature you should implement it yourself through the code or you can try finding such a plugin with this functionality and check the results.
Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!