Hello alohaboy,

Please notice that each of our demos has an own specific class which will be applied to all the items that will be exchanged in this demo. As a hint, if you want to change this class to your own class (I do not see why you would do that) you should check the demo folder and there, with search and replace you can make this change but it’s not recommended because you can easily damage the demo/theme, sorry! As an example, if you are using the Animals demo, check here -> https://www.screencast.com/t/P1zAsI7gBuQ

Thanks for your understanding!

Hello Downunder,

Unfortunately, I do not exactly understand, how did you create these buttons? Also, please notice that we cannot provide support for your customizations. You should provide a screenshot with your backend page so I can take a closer look at your buttons.

Thanks for the message!

Hello bingdc,

Please check the Theme panel settings for adding the right logo for mobile devices.

Thanks for the message!

Hello capsx,

Please provide more details about your problem and also, provide your website URL so I can inspect your weather widget.

Thanks for your understanding!

Hello manuovi,

Please notice that our theme has not been tested with this type of plugin and we cannot say for sure if it will work or not with the theme, sorry! Also, notice that we cannot provide support for untested plugins, sorry!

Thanks for the message!

Hello MiguelPat,

Unfortunately, this plugin was not been tested with our theme and rather with the mobile theme and we cannot say for sure if it will work or not, sorry! Notice that the Mobile Theme is very complex and this plugin might interfere with it and causes a lot of unknown issues. Also, notice that our mobile theme has an own mobile style and the theme will not recognize any code/shortcode comes from another untested plugin and that’s why you cannot bring any results. As a remark, the mobile theme has been designed to be used only in default layout and to be faster, this theme will not recognize any Visual Composer or TD Composer shortcode.

Thanks for your understanding!

Hello jauburn,

Do you are referring to exclude the Articles Inline Ads from the post which comes from a certain category, right? Unfortunately, our theme does not have any such an option that allows you to do this, sorry! If you want to have this functionality for your website, you should implement it yourself through the code. It’s not a simple task and if you are not aware of the steps which are needed to take, in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello GiacomoLaw,

Sorry but this plugin is not tested with our theme. You should use the WP Super Cache plugin because only for that plugin we will provide technical support.

Thanks for your understanding!

Hello veteranstoday,

Here is talking about WordPress functionality. Please check here -> https://codex.wordpress.org/Roles_and_Capabilities#Editor
-> https://www.screencast.com/t/S5hOKfKQyC and there you will see the roles and capabilities for Editors in WordPress. Notice that our theme does not affect these default functionalities and you should respect it. If you want to change it, you should do it yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello AlexT,

Please provide your website so I can inspect your weather widget.

Thanks for the message!

Hello Stevivor,

Notice that the Newsmag width is set up to 1021px. For more information about our Ads, please read our documentation here -> https://forum.tagdiv.com/newsmag-header-ads/

Hope this helps!

Thanks for your understanding!

Hello Stevivor,

Unfortunately, this kind of plugin was not been tested with our theme and therefore, we cannot provide any support integration for untested plugins, sorry! This forum is public for all existing clients of the theme, and you may receive some guidance from other clients who have tried this plugin and can work well with the theme.

Thanks for your understanding!

Hello kizobrax,

In the future, please save each version you are using on your PC because we cannot provide an old version of the theme every time, sorry! This thing is also suggested by the Envato policy. You should write us an email at contact@tagdiv.com and request there this theme’s version and we will try providing it.

Thanks for your understanding!

Hello Gluten Free,

Please notice that the String Installation is a new module of WPML plugin which has to be installed at your WordPress if you want to have this option in panel. For more information about this case, please check the following useful manual here -> https://wpml.org/documentation/getting-started-guide/string-translation/ -> https://www.youtube.com/watch?v=BsDGWJVQxz8

Hope this helps!

Thanks for your understanding!

Hi regio-online,

Please do not use both composers for your website because you can encounter some problems. PLease refer to this topic here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Before writing us, please make sure that you have removed/disabled all of your untested plugins because this is the first steps for debugging in WordPress.

Thanks for your understanding!

Hello usalitanus,

First of all, please ensure that you have installed the theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and then, please read all of our documentation to familiarize with all the theme’s elements and how they should work. You can start from here -> https://forum.tagdiv.com/how-to-use-visual-composer/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello hunmar,

Provide your website URL and some useful screenshots so we can see your custom post type as it looks and where it should be.

Thanks.

Hello AlexT,

What you want to get involves doing more custom work and we cannot provide this type of services at the moment, sorry! If you want to develop our theme, our elements and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you.

Thanks for your understanding!

Hi,

I have made a test on my website with your videos and the title of it seems to work as expected, as you can see here -> https://www.screencast.com/t/dMbev1ZVg0TB Most likely, the problem comes from your setup and your settings. Try to disable all of your untested plugins if you are using something like this, clear all the caches and check the results. If the problem is still there, try to make a new clean install to another sub-domain for testing and install only the theme and try making a new playlist video with these videos and check the results.

Hope this helps!

Thanks for your understanding!

Hello sector,

Sorry but please notice that we cannot recommend decreasing or increasing the header height because you can easily damage the theme’s layout. Try to consult our header templates here -> https://forum.tagdiv.com/header-styles/

Thanks for your understanding!

Hello miltos,

Please ensure that you have followed all the steps regarding on Social Counter, according to our documentation here -> https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/
If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

NOTICE: If you have a problem with the Get Access Token notice that might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi thefeed,

Please ensure that you have right added in your Theme panel. The code have to be added between strip tags, like this -> <script>your analytics code</script>

Hope this helps and let us know how it goes!

Thanks.

Hello ycchang1006,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello tahigash,

Sorry, but please notice that our theme does not have any such an option for it! You can try using this plugin but we cannot say for sure if it will work or not as expected with the theme and also, we cannot provide support for untested plugins!

Thanks for your understanding!

Hello Ryansmccain,

You can make this from Menus section. Consult here -> https://forum.tagdiv.com/main-menu/

Thanks.