Hello lavr0003,

Please check our header styles because these are very varied and some of them allow you to use the logo in full width, like Header style 10. For more information about our header templates, please check our useful manual here -> https://forum.tagdiv.com/header-styles/

Thanks for your understanding!

Hello piotrekkruk,

First of all, please ensure that you have installed the latest theme version, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, try using only the plugins that come bundled with the theme core files and remove all of the untested. All of these can interact with the theme core files and cause a lot of unknown issues. If the problem is still there, try to make a new clean install from scratch via FTP way and check the results.

Thanks for your understanding!

Hello NoFrag,

Please notice that the theme does not have any such an option that allows you to set any pagination for your Tag Pages, sorry! The only settings for Tag Pages can be found here -> https://www.screencast.com/t/EYFcG9kR

Hope this helps!

Thanks for your understanding!

Hello naomibuch,

There’s no require to use a child theme if you want to use some custom CSS code. You just simply add your code in the custom CSS area. Try to switch the theme to the default state and check the results. If you want to use the Child Theme, try to download again the latest theme version from Theme Forest and see the results. Clear all the caches and check the results.

Thanks for your understanding!

Hello Lee,

Please notice that our block 21 is made up of Module 11 and if you want to change the font for this block title, you should edit there -> https://www.screencast.com/t/tLvUwUKDPXDi

Hope this helps!

Thanks for your understanding!

Hello NoFrag,

Unfortunately, please notice that at the moment, the only section from where you can customize the Related Articles section is here -> https://www.screencast.com/t/p8Kbf9kN The theme does not have any such an option that allows you a way to change the modules/blocks for Related Articles section, sorry! As a hint, if you want to customize this section and add some additional options you should edit the td_block_related_posts.php, like this -> https://www.screencast.com/t/xNXvMu5az If you want to add some custom implementation, notice that you should add it yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello PAPPACLART,

It seems to be a strange issue. The only background click add can be set up from here -> https://forum.tagdiv.com/background-introduction/ I have tested on my side and everything seems to work as expected. Try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello adam21s,

For page speed optimization, please try to consult our useful manual here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Hope this helps!

Thanks for your understanding!

Hello Sanjo Simon,

I guess that you want to increase the site width, right? Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example of where you should start to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hi,

Please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello GistReel,

Please notice that our theme is fully responsive. If you want to stop that behavior for mobile, you should Request the desktop Site option from your browser settings, like this -> https://www.cnet.com/how-to/how-to-request-desktop-version-of-a-web-site-in-chrome-for-android/

Hope this helps!

Thanks for your understanding!

Hello Jay Escobar,

Unfortunately, I cannot access your website URL because I got this -> https://www.screencast.com/t/VUaCaGGk You should provide a valid website so I can take a closer look at it. Also, please provide some useful screenshots with your problem for an easier finding.

Thanks for your understanding!

Hello orlando,

Unfortunately, our theme does not have any such an option that allows you to change the schema.org, sorry! If you want to change or remove this, you should find in the theme by schema.org and edit/remove the meta information that contains the schema structure. Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello cjs,

Unfortunately, our theme does not have any such an option that allows you to change another homepage for mobile than the default general homepage, sorry!

Thanks for your understanding!

Hello anmol,

First of all, you should check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you want to use our page builder, you should check the following useful manual here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Hope this helps!

Thanks for your understanding!

Hello stephadel77,

Please provide your website URL so some useful screenshots with your desired changes so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Marcus_S,

Please keep in mind that I have made some tests and the view post count seems to work as expected for admin, sorry! The counter work as properly, as you can see here -> https://www.screencast.com/t/omLuk5FoCAm If the problem is still there, you should make a new clean install from scratch via FTP way because this is the surest method in this case and check the results. Should work as expected because on my end everything works as properly.

Hope this helps!

Thanks for your understanding!

Hi orlando,

Provide your website URL so I can take a closer look at it.

Thanks.

Hello alex,

Please notice that the Text with Title block does not allow the js code, sorry! You should place it in Javascript custom area but please notice that we cannot provide support for untested code, sorry! Notice that code does not come from our theme and we cannot provide support for this, sorry!

Thanks for the message!

Hello orlando,

Please notice that you can use the 7.1 PHP version without problem but not a newer version than this.

Thanks for the message!

Hello Narinder,

Please check the theme panel because our theme has some options which allow you to hide this meta information for modules/blocks and post pages, like here -> https://www.screencast.com/t/EpN2k24oql and here -> https://www.screencast.com/t/BiSYlG3nKbmL

Hope this helps!

Thanks for the message!

Hello sebenar,

Unfortunately, our theme does not have any such an easy option that allows you to do this for the mobile menu, sorry! What you want to get involves personalized work and we cannot operate such services, sorry!

Thanks for your understanding!

Hello chadsrl,

I have inspected your website for mobile devices and I saw that your menu items seem to work. Also, I notice that you are using the mobile theme and that’s why some pages are not displayed because you are using the Visual Composer for these and the mobile theme does not recognize it, sorry!
For more information about our mobile theme plugin, please check the following topic here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello cjs,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!