Hello bini,

You can try using any other embedded video iframe because this functionality comes from WordPress and it’s general.

Thanks for the message!

Hi yinako,

Do you have tried to create again your homepage layout as I have pointed you above? If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi m0re,

Sorry for this but please notice that our theme does not have any such an option for this regard. You only can turn off the thumbs which you will never use in your theme from theme panel, like this -> https://www.screencast.com/t/FvdjaZfXQ
For example, if you do not want to use the 218*150 thumbnail, you simply turn off the option from the panel and then, the theme will do not cut your images after this size/thumb. Another option does not exist.

Thanks for your understanding!

Hello iisnet,

If you want to change the background for your text title element, notice that you should make some changes to the following section, like this -> https://www.screencast.com/t/5ublskvrf5 I have tried to access your website but no success because I got this message -> https://www.screencast.com/t/ZUPF80JQPC
Also, if you want to change the color text, you should use a bit of CSS code to do that.

Thanks for your understanding!

Hi rubit,

Unfortunately, I do not exactly understand what do you want to achieve? Give me an example (screenshot) of how you want to show your widgets and also, provide your website URL so I can inspect it closer.

Thanks.

Hi issajar,

Sorry for this but please notice that we cannot provide this type of services at the moment, sorry! Please notice that from 4.4 version to 8 version of the theme it’s been a long time and the update has been made slowly. Why do you have not updated the theme until now, sorry?

Thanks for your understanding!

Hi WSSC_info,

For example, you can use the default template and then, you add a row without sidebar section, like this -> https://www.screencast.com/t/tnnLOibGzPN7 Use 1/1 theme layout.

Hope this helps!

Thanks.

Hi,

@awoodhams, sorry for this but please notice that code which I gave you above it’s possible to need more adjustments for mobile devices. It was just a hint in this case. If you want to adjust your main menu for mobile with this code, you should do it yourself because we cannot provide custom work at the moment, sorry!
@Jair Prandi, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of the untested plugins, use only the bundled plugins, clear all the caches and check the results. Should work as expected.

Thanks for your understanding!

Hy,

Sorry, but please notice that plugin is not tested with the theme and we cannot say for sure if the theme will work on normal or not, sorry! Also, we cannot provide support for untested plugins.

Thanks for your understanding!

Hi Nano,

Please keep in mind that we try doing the best to improve our theme! As you can see in our changelog, your requests are not confirmed and that’s why we the theme does not contain these features, sorry! We have added to our list of improvements but please notice that is not an easy task to implement them, sorry! We cannot take any decisions in this regard because we are not aware to do this. Our developer’s team can do that and they are able to determine whether or not this can be implemented. Regarding on “Auto Load Next Post” feature, until now, we do not found any good solution to implement it in our theme which works as expected with all of our post templates, sorry! It’s a hard decision which can take a long time until we will find a solution in this case. Also, please do not exaggerate with the number of requests for this option because they are not in the order of thousands as you say. There are only few requests. As I said you above, it’s a tough decision to implement on the subject that will affect not only customers in India or America but also all global customers.
Finally, if you are unsatisfied with our theme, please request a full refund and we will get your money back as soon as possible. For refund, please contact the Envato Market and request a full refund, accessing this link here
-> https://themeforest.net/refund_requests/new.

Thanks for your understanding!

Hi,

Sorry but I do not exactly understand what do you want to achieve with the Product Title? -> https://www.screencast.com/t/lU0tcRNmO9 Do you want to make some changes to them, or what exactly?

Thanks for your understanding!

Hi Ahmed,

Sorry for this inconvenience but please notice that with this advice from above replies that issue should be solved. Do you scrape the post from FB Debugger before sharing on facebook?

Hope this helps and let us know how it goes!

Thanks.

Hi,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hi Rune,

Unfortunately, please notice that our theme does not have any such an option that allows you to add some ads to your posts on category only if you will make some adjustments in the code which involve custom work. If you want to add some ads in your categories pages you should edit the theme core files and add it to the code, according to our documentation here -> https://forum.tagdiv.com/topic/advertising-block-in-category-page/
After this, using a bit of CSS code you should adjust it to have a good look. Also, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hi monicacortes,

Most likely, this behaviour happens due to a bad theme install, sorry! I have checked your error log and I saw that most of the files do not come with our theme, as you can see here -> https://www.screencast.com/t/ITNIced4Kt Please remove all of the untested plugins and use only the plugins that come bundled with the theme core files and which are tested and rule out any conflicting plugins. Also, if you have some additional customizations which can cause this issues, notice that you should revert the theme to the default state, clear all the caches and check the results. Make sure that your theme installing was made via FTP way because this is the surest theme method.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi saiemamer,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hi seanmason136,

You should hide the AdSense from that pages using the page ID. If you need more assistance, in this case, you can provide your website URL and through one screenshot you should show me from where exactly you want to hide this element.

Thanks.

Hi,

Unfortunately, I do not exactly understand what do you want to achieve? Try to add your code in this location here -> https://www.screencast.com/t/MVGqsgqW4 and check the results.

Thanks for your understanding!

Hi seanmason136,

Please provide your website URL so I can inspect your sidebar. I have made a test on my side and the 300*600px it’s right displayed in the theme’s sidebar, as you can see here -> https://www.screencast.com/t/fco9y6a4

Thanks for your understanding!

Hello MamasLT,

Sorry but please notice that our theme has the simple video embed functionality implemented in this case. If you want to have any other functionality regarding on our video styles you should implement it yourself because we cannot provide any custom service at the moment, sorry!

Thanks for your understanding!

Hi,

This option is available only for static page/homepage and you can do this from Block Settings, like this -> https://www.screencast.com/t/faHfQz4dLrC

Hope this helps!

Thanks for your understanding!

Hello Osnak,

You should use the do_shortcode method and use the code below and place it on the content of your post, in the text editor.

The code is ->

do_shortcode ('[td_block_ad_box spot_id="custom_ad_1"]');

Make sure that your Ad Code has been added into the Custom Ad 1 from Theme panel Box.

Thanks for your understanding!

Hello roberto722,

You can do this only for Latest Articles page template, according to our documentation here -> https://forum.tagdiv.com/page-templates-2/ and for categories page, like this -> https://forum.tagdiv.com/category-templates/

Hope this helps!

Thanks.

Hello sonic-media,

Sorry for this but please notice that option is not available for custom taxonomies, sorry! As you want to involve such more custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello DaveS,

Now it’s okay with your sidebars? If not and if you need more assistance in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks.