Hello,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can check your child theme and the behaviour of this with the theme.

Thanks for the message!

Hello dkpolaco,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Most likely, your PHP memory has exhausted and that’s why you cannot save anything. Clear all the caches and check the results.

Thanks for your understanding!

Hello theg1819,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this code so we can quickly identify you.

Thanks for the message!

Hello paulieweb,

Unfortunately, this functionality does not exist through our theme, sorry! You should try finding such a plugin with this functionality and check it how will work for you.

Thanks for the message!

Hello BruceInLouisville,

Thank you for your kind words and we are glad hearing this from you!

Thanks for the message!

Hello BruceInLouisville,

Sorry for this but please notice that our theme does not have any such an option that allows you to change your social media accounts into a drop-down menu, sorry! The only way, in this case, was been presented above. You can try finding such a plugin with this functionality and check the results.

Thanks for your understanding!

Hello Torasko,

Unfortunately, I do not know how you use the Child Theme because this can be very complex and if it’s not right used, can appear some problems. For more support about this, please check the following useful guide here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hello piarulli,

Here is talking about the post template 6 which display the featured image in that way, at the bottom of the post page. There is no link with the featured image for pages. Please check in mind that if you will setup any featured images for your pages, all of these will not be displayed on the pages but these will be displayed on your blocks if you will filter some pages for your block to display.

Thanks for your understanding!

Hi,

Please try to check our demo and check the results. I do not exactly understand how to check it? If you will bring the same results after checking our demo, means that is the default theme behaviour and so it must be.

Thanks.

Hello Torasko,

Please notice that we do not have any others options through the theme which allows you to customize the AMP Plugin, sorry!

Thanks for the message!

Hello Dom,

You should edit the td_block_related_posts.php and add there such a custom code for your desired functionality, like this -> https://www.screencast.com/t/k21FFI4Xb If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks.

Hi,

I have tested on my site and the result after I have done what I said you above, can be seen here -> https://www.screencast.com/t/X2szBGmyxT8b

Thanks.

Hi,

Replied via another topic.

Thanks.

Hi,

I have inspected your website and I saw that you are using an inappropriate image size for your author box and that’s why your image is blurry. Change it to another large image. Please check here -> https://www.screencast.com/t/LXj2e85Yxa

Thanks.

Hello davidjanoska,

Please check here -> https://forum.tagdiv.com/how-to-set-the-avatar/ If the problem is still there after this, please provide your website URL.

Thanks.

Hello Midnimo,

Unfortunately, I do not exactly understand what do you mean? Can you not found the Block 1? For more information about our blocks, please check the following topic here -> https://forum.tagdiv.com/theme-blocks-modules/

Hope this helps!

Thanks.

Hi Dom,

Notice that all of the available settings for Related Articles can be found here -> https://www.screencast.com/t/xyBDxZGP4 If you want other settings, notice that you should implement it yourself through the code because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello majorfuss,

This kind of pagination is similar with block pagination. In your screenshot is talking about the pagination of Related Articles module which has only this type of pagination set it by default. As I said you above, this feature can be changed from Visual Composer, for each block, like this -> https://www.screencast.com/t/PdIZ2mWZ7g Do you are using the TD Composer? You can change this from here -> https://www.screencast.com/t/v9oWtNWLg5xm
Also, if you are referring only to this section (Related Articles) notice that type of pagination can’t be changed because this is the only pagination type for this module.

Thanks for your understanding!

Hello Somosung,

Sorry for that, but please notice that our theme does not have any such an option that allows you to achieve this layout, for trending news, sorry! You should do it yourself via some custom CSS and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hi,

Please note that the theme has to be updated along with WordPress and plugins. Old versions can have security breaches and these can be exploited by different tools.

The old version from prior to April 2016 had a security issue which was patched in 6.7.2. Similarly, WordPress prior to 4.7 is insecure.

Please make sure you update your theme, plugins, and WordPress and do not stick to old versions.

If you have been the victim of an attack, update your theme immediately to the latest version and use one of these guides:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Here is a link for best WordPress security practices created by Chris S:

https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you!

Hello teknolojisk,

Unfortunately, I do not exactly understand about what kind of alt text do you are referring to? Notice that each image from our thumbnail has the proper alt text with post title implemented, as you can see here -> https://www.screencast.com/t/wiiFnD744ioX
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi Torasko,

Do you are referring to this type of menu? -> https://www.screencast.com/t/lYUkU5iJ Please notice that here is talking about Mega Menu feature, which is available for each of our themes. For example, for Newsmag theme, the style of the mega menu should look like this -> https://www.screencast.com/t/ucdrbfcZ As you can see, the styles are different because are different themes. For more information about this menu style, please check the following documentation here -> https://forum.tagdiv.com/newsmag-mega-menu/
If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello Torasko,

Please refer to the following topic here -> https://forum.tagdiv.com/topic/how-to-hook-hit-counter-into-amp-header/ and try to make all the steps which were presented there.

Thanks for your understanding!

Hi emceenetwork,

I have inspected your YT channel and I saw that you do not have 6k+ subscribers but only 109, as you can see here -> https://www.screencast.com/t/IjW2oGhD As you can see in our screenshot, you should add the right code in your YT filed to bring best results.
Clear all the caches and check the results.

Thanks for your understanding!

Hello kalum,

Sorry for this inconvenience! First of all, please disable all of the untested plugins if you are using something like this and use only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further take a closer look at your website.

Thanks for your understanding!