Hello peichert,

Unfortunately, I do not exactly understand what you mean, sorry! Also, I have checked your whole website and it seems to work as expected and I did not saw ant problems with it. However, I have inspected your source page and I saw that you are using a lot of untested plugins which might interact with the theme core files and causes a lot of unknown issues. Notice that the first step in debugging on WordPress is to disable all of the untested plugins which could be de culprits of your problems, clear all the caches and check the results. Please keep in mind that we cannot provide support for untested plugins, sorry!
Also, if is not what you mean and if your problem persists after you have disabled all of these untested plugins, please let us know but if the problem is generated by your untested plugins, notice that we cannot help you in this regard, sorry! We are not responsible for the functionality of the theme if you are using untrusted plugins.

Thanks for your understanding!

Hello bert.deelman,

Please keep in mind that you cannot use the TD Composer to edit a page which was created with Visual Composer and vice versa, sorry! The homepage/page should have to be created only with TD Composer and further you will have to edit it only with this page builder. Before creating/edition your pages, ensure that you have enabled only one-page builder. Both plugins, if active, do not work well.
If the problem is still there and if you are not using any other untested plugins which might interact with the theme core files and cause a lot of problems, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello gh03083,

I suppose that you are referring to the plugin ‘Nav Menu Roles’. Unfortunately, this plugin is not tested with our theme and we have no idea about the theme’s behavior with this type of plugins and also, please notice that we cannot offer support for untested plugins, sorry! Please try to contact the author’s plugin because he should be able to provide a more accurate response or guide you to the right direction in this case. Also, please do not forget to read the documentation’s plugin, checking here -> https://wordpress.org/plugins/nav-menu-roles/

Thank you for your understanding!

Hello nikthehat,

Notice that you can hide elements only for mobile devices if you will use the @media queries for mobile, like in the above example.
@media(max-width: 768px){enter your code} Try to create your custom CSS box using the Inspector Browser, according to our documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Hello pablojmelian,

If you want to increase the post view counter, you should go to the post editor, ensure that your Custom Fileds are enabled from here -> https://www.screencast.com/t/pSVilvjvy and then, from here -> https://www.screencast.com/t/9KrmaaX3M you can increase the value of the post view count.

Thanks for your understanding!

Hello ntvweb,

You should contact the Ad provider, tell the problem and request them for an answer in this regard. They should be able to provide a more accurate response than us being the ad provider. Notice that the theme only takes the Ad Code and do not change the structure of the ads. Only display it.

Thanks for your understanding!

Hello garethl,

As you know, the Event Calendar has not been tested with our theme and we cannot say for sure if it will work or not with the theme, sorry! Most likely, the theme core files should have to be changed in order to achieve best results with this plugin. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide support for the implementation of untrusted plugins, sorry!

Thanks for your understanding!

Hello newbietamvan,

You can adjust your search icon if you are using the line-height. Try the code below and place it in Theme panel ->Custom CSS area.

The code is ->

.td-icon-search{
line-height:38px;
}

Thanks for the message!

Hello screengeek,

I have inspected your website and I saw that your Ads does not work properly. So, please notice that our theme has been designed to use only the Google AdSense system and if you are using anther Ad provider, you can encounter any problem with these ads, sorry! Notice that our theme was not tested to be used with Pandora Ads and we cannot say for sure if it will work or not, sorry! As a quick solution, you can try using the AdRotate plugin because many of our users use it and it seems to work as expected with the theme.

Thanks for your understanding!

Hello Mykebou,

Try to clear all your caches and check the results. I have checked your website on my end and it seems to work as expected, without any blue screen.

Thanks for the message!

Hello Mykebou,

Provide your website URL and some useful screenshots where to should the problem.

Thanks for the message!

Hello Martin Klokner,

Unfortunately, I cannot recreate your problem, sorry! Provide some useful screenshots so I can identify the problem. Try to clear all the caches and check the results.

Thanks for the message!

Hello Sojasucess,

Sorry, but I do not exactly understand what you mean! For more information about how you can create your menu with our theme, please check the following documentation here -> https://forum.tagdiv.com/mega-menu/ -> https://forum.tagdiv.com/main-menu/
If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Salut arenavl,

Acest plug-in nu a fost testat cu tema si nu putem spune cu certitudine ca merge sau nu, imi pare rau! Noi avem o lista cu plug-in-urile noastre testate cu care tema a fost pe deplin verificata si functioneaza fara probleme. Dupa cum sti si tu, exista o gramada plug-in-uri in toata lumea si practic este imposibil sa facem o tema care sa fie compatibila cu toate acestea. Imposibil de facut acest lucru! Va trebui sa iti ajustezi codul temei si sa integrezi acest plug-in in tema. Retine faptul ca noi nu putem oferi sprijin in aceasta privinta, ne pare rau!

Multumesc pentru intelegere!

O zi frumoasa!

Hello DaveS,

The code which I gave you above you should add into your Custom CSS box and if you want that the code to be applied only for a specific category you should add the category ID in front of this code. If you will provide your website URL and the specific category where you want to hide this add so I can provide the final code if you fail to do this.

Thanks for your understanding!

Hello bert.deelman,

First of all, ensure that you have right installed the theme via FTP way and then check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ For more information about TD Composer and the transitions between our builder and Visual Composer, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello madox56,

Unfortunately, notice that our theme has not been tested with this type of plugin and we cannot say for sure if it will work or not with the theme, sorry! Also, notice that we cannot provide support for untested plugins, sorry! If you want that plugin to work with our theme, you should edit our js code and adapt this plugin to our product what it implies to do some custom work and we cannot provide this type of services because we cannot offer support and custom implementation for untested plugins, sorry!

Thanks for the message!

Hello flex202,

Most likely, the Newspaper view count in posts stopped working because you are using some untested plugins which can interact with the theme files and cause a lot of unknown issues. Try to disable all of these (Litespeed with LSCache and CloudFlare Pro) and install only the plugins which are tested with the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. Notice that the first step in debugging on WordPress is to remove the eventual culprit which cause this problem (untested plugins).

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello 22p,

Unfortunately, we can not recommend any such plugin, because we do not test this, I’m sorry! Try to find it and check it with the theme and see how it will work.

Thanks for the message!

Hello ahmedyakub,

Here is talking about Category description and page title. If you want to remove it, you do not add the description from each category, in the panel, like this -> https://www.screencast.com/t/vQOk4r8V and also, for the page title, you can use a bit of CSS code. Or also, notice that you can change the page template to another one from panel, like this -> https://www.screencast.com/t/rfzBQ02T

.td-page-title{
display:none;
}

Hope this helps!

Thanks for the message!

Hello CVBJ_Creative,

Please notice that you should change the authors from each post when it is created, like this -> https://www.screencast.com/t/KcnV0LnnvV and then, from the bottom of the post you are able to change the available authors, like this -> https://www.screencast.com/t/kiEOZBLz4

Hope this helps!

Thanks for the message!

Hello kalabakos,

I have tried to add 3 columns on my side with TD-Composer and everything seems to work as expected, as you can see here -> https://www.screencast.com/t/4aw8j0csCY and the result is here -> https://www.screencast.com/t/lAtibrqoB
If the problem is not this, provide more details about this case, give me your website so I can check it and also, some useful screenshots so I will be able to provide a more accurate response.

Thanks for the message!

Hello CVBJ_Creative,

All the strings from our theme can be translated from Theme panel->Translations section, like this -> https://www.screencast.com/t/938cplvHu6 Also, notice that the Trending Now is just a simple block which can be sorted as you wish, according to our documentation here -> https://forum.tagdiv.com/block-settings-guide/ For more information about this section, please check here -> https://forum.tagdiv.com/customize-a-translation/

Hope this helps!

Thanks for the message!

Hello pavel,

Unfortunately, this type of layout has not been designed to be used in our theme, sorry! This was our developer’s decision when the theme was been created, sorry! For more information about this, please check our useful guide here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thanks for your understanding!

Hello Erythros,

Here is talking about post template style 10. If you do not want to add the text/blog post you should not write anything and then, will appear only the video which has been added as featured video. Also, you can use our playlist according to our documentation here -> https://forum.tagdiv.com/video-playlist-2/

Hope this helps!

If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks.