Hello Elisa,

I have inspected your website and I saw that your featured image are not correctly displayed at the front end. Make sure that you have correctly added your images from post editor and also, ensure that you have added the big size of your image. After this, you should use the Regenerate Thumbnails and Force Regenerate to regenerate your thumbnails and then check the results. Try to check here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Golffyk,

I have inspected your website and I saw that the layout is broken, as you can see here -> https://www.screencast.com/t/naEL0M1QYc The CSS style is not applied. My recommendation is to make a new clean install from scratch via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Try to follow these steps and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello barnisayz,

If you are unhappy with our Google Adsense system you will have to search another Ads system for implementing it in our theme or such a plugin with this functionality and check then the results. As a recommendation, you can use the AdRotate plugin because many of our users used it and it seems to work as expected with our product.

Thanks for your understanding!

Hello eministud,

Please provide your website so I can take a closer look at it and also, so I will be able to provide a more accurate response. Our mobile theme should work as expected and it is tested with the entire theme. I suggest you making a new clean install from scratch, via FTP way and then, install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about this feature, please consult our documentation, like here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Dominikks,

You should follow up our theme updates and changelog because we try to fix it as soon as possible.

Thanks for the message!

Hello broadstone,

I have inspected your website and I saw that you are not using the latest theme version. You should update the theme to the latest version which is 7.8.1, clear all your caches and checks the results. Before the update, you should make a full backup to your database.

Thanks for your understanding!

Hello dr_vibe,

Unfortunately, we have not received any email from you, sorry! Please provide your email address so we can search it by your email.

Thanks for your understanding!

Hello alderion,

Notice that caching plugin should work as expected and you should check the following useful guide here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ if you want to optimize your website.

Thanks for the message!

Hello betacool,

Please keep in mind that our theme does not have any such an option for any Feedburner/RSS, sorry! The WordPress controls this feature and if you want to make some adjustments in this regard, you should do it yourself because we cannot provide custom services at the moment, sorry! Your task involves some additional customizations and if you ae not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you! Also, please keep in mind that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with our product, sorry!

Thanks for your understanding!

Hello alderion,

I have inspected your website and I saw that your first link of your image in smart list do not work as expected and also, I noticed that you have some js errors through your console, like this -> https://www.screencast.com/t/M0QksGs4g So, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files. If the problem is still there after this, you should try making a new clean install from scratch via FTP way and check the results. First of all, try to make a full backup of your data for not to lose your data. I have checked the smart list on my end and everything seems to work as expected.

Thanks for your understanding!

Hello vasik,

If you want to change the name of your “Source”, you should make this change in Translations section from Theme panel, like here -> https://www.screencast.com/t/yBteBZHw3PEi

Thanks for the message!

Hello nkodgh,

I am glad that you could manage the problem.

Thanks for the message!

Hello radis92,

Are you referring to the main menu section? If you want to change the color of the main menu items, you should do this -> https://www.screencast.com/t/GfAZ6ha4W If is not what you mean, please provide a screenshot with the exact area where you want to change the color for a better understanding!

Thanks for the message!

Hello Gabbukas,

Unfortunately, our theme does not have any such an option and no tested plugins in this regard, sorry! Our login template page is made in login.php https://www.screencast.com/t/N8ltcmv8UFsK. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry! Also, we cannot provide support for untested plugins.

Thanks for the message!

Hello hmosteiro,

I guess that you want to increase the post limit per page, right? So, if you want to do this, you should increase this limit from General Settings, like this -> https://www.screencast.com/t/lu12NZZD

Hope this helps!

Thanks for your understanding!

Hello tilakmarg,

Ensure that you are using the latest theme version and if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. The bbPress plugins are compatible with the theme and should work as properly. Probably, you untested plugins might affect this functionality. Try to switch to a default theme and check the results.

Thanks for your understanding!

Hello modaestrat,

1,3)Using the post ID for your desired post, you can hide the related articles and author box for this post. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.postid-380 .author-box-wrap, .td_block_related_posts {
display:none;
}

The result is here -> https://www.screencast.com/t/tnSmf1IwoG

5)Notice that the category tags for Related Articles should have to be enabled from Theme panel->Block Settings ->Category Tag on Modules/Blocks, like this -> https://www.screencast.com/t/NsO1MhdZsTc Then if you want to display the meta info container (author, date, and comments counter) you should make some changes in order to achieve this, like this -> https://www.screencast.com/t/pLXvabdP1tA and then use a bit of CSS code to adjust these details, like this -> https://www.screencast.com/t/zjHZlHbsOjo6

The code is ->

.td_module_related_posts .td-module-title{
margin-bottom:2px;
}

If the future, if you want to make your design, you will have to consult our useful guide here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ because there you will find the method by which you can create your custom code yourself.

Hope this helps!

Thanks for the message!

Hello zdrave,

Unfortunately, I do not exactly understand what you mean, sorry! Provide more details so I will be able to provide a more accurate response. Provide some useful screenshots so I better understand what you want to achieve.

Thanks for the message!

Hello kdannay,

I guess that you are referring to the Youtube URL video which appears on the Excerpts, right? Notice that thing happens due if your post begins with a YouTube video, like this -> https://www.screencast.com/t/noBT098en The Excerpts function will take over the youtube link and display at your block as an excerpt. As a quick solution, if you want to avoid this, you should set up a custom excerpt for this type of post, from post editor, like this -> https://www.screencast.com/t/Htw92KR2 and here -> https://www.screencast.com/t/uktic02d5MZD you should insert your custom excerpts.

Hope this helps!

Thanks for your message!

Hello Ginfox,

You should use the Jing tool or simply attach the image from here -> https://www.screencast.com/t/wTNAPaq5Ivqg Also, provide your website so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello radis92,

All the settings for menu items can be found in Theme panel, like this ->https://www.screencast.com/t/rRMNDzteft1
If is not what you mean, provide more details about what exactly you want to change so I will be able to provide a more accurate response.

Thanks for the message!

Hello ImSoCute,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your Excerpts section. I need to do some deeper investigation so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello modaestrat,

To have no problem you should use images with have 1980x1080px and therefore you should not bring poor results if you are using these. Notice that our theme uses thumbnails and each image will be cut after the size of each thumb. If you want to know more details and useful steps which have to be followed in order to achieve a good page speed loading, please consult our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
If you are unhappy with our services and if our theme does not satisfy with your goal, you should request a refund and we will give your money back. Request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new and we will provide your money back so you can buy other our theme.

Thanks for your understanding!

Hello nkodgh,

Please keep in mind that each theme update will overwrite all the theme files and all of your additional customizations through the code and files will be lost. Please notice that you should have done a full backup before theme updating, sorry!

Thanks for your understanding!

Hello nkodgh,

You should use a bit of CSS code to do this. Try the code below and place it in Theme panel->Custom CSSW area.

.td-post-source-tags {
margin-left:-20px;
}

The result is here -> https://www.screencast.com/t/FwJmar0g

Thanks for the message!