Hello Aaron,

Notice that white spaces come from your td outer wrap container which is the entire theme container from the theme. I need to inspect your website so I can be able to provide a more accurate response/code. You can give me an access to inspect your website. Create a role and capability according to this guide -> https://codex.wordpress.org/Roles_and_Capabilities

Thanks for your understanding!

Hello tayo,

1)Please keep in mind that our website is custom made and it is not a simple task to replicate it, sorry! You should inspect it closer and you should try to create a similar elements and behavior for our side. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
2)Unfortunately, the Thrives content builder plugin is not tested with our theme and we have no idea about the theme behavior with this type of plugins, sorry! It is possible to work or not. We cannot provide any recommendations in this regard because we do not make any tests in this case and notice that we cannot provide implementation for untested plugins, sorry!

Thanks for your understanding!

Hello atalhoy,

I have tried the above link but I cannot access it. I got this -> https://www.screencast.com/t/gJSzKHXuDig

Thanks for the message!

Hello cipmweb,

I have inspected your source page of your website and I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of these, leave just Visual Composer to active, install only the plugins that come bundled with the theme core file and cause a lot of unknown issues. You should revert the theme to the default state, without any additional customizations and check the results. If the problem will be there after this advice, you should make a new clean install from scratch via FTP way because this is the surest method in this regard.

Thanks for your understanding!

Hello agidulyan,

As I said above, we will make some deeper investigations and if our developers will found any issue in this regard we will consider to fix it in our future updates.

Thanks for the message!

Hello pstgibson,

There is an option for it in Theme panel->Custom CSS area -> https://www.screencast.com/t/jcFvwJ5Co You can change the title block from there.

Thanks for your understanding!

Hello dvdrdg2701,

First of all, to be safe, please make a full backup to your data and then, remove the old theme and install the latest update which is available on Theme Forest. Update the theme via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all your caches and check the results.

Thanks for your understanding!

Hello kaifanun,

Please check if the GD library is enabled on the server as it is required for the image processing, so contact your hosting provider and ask them about this. Also, check your upload permissions are enabled on your server, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks

Hello sasquatters,

If you are referring to the category tag, notice that it will be added to Primary Category which is set it by you. For more information about this feature, please check our useful guide here -> https://forum.tagdiv.com/primary-category/ If is not what you mean, please be more specific, provide some useful screenshots so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Alfredo Mendoza,

The Header Style 11 uses a full width logo. If you want to have a bigger logo than your, you should simply load a bigger logo.

Thanks for your understanding!

Hello upid,

Unfortunately, our theme does not have any such an option that allows you a way to add a logo image with border but only text logo with border, as you can see here -> https://forum.tagdiv.com/logo-favicon/ If you want to have a border to your logo image, you should include it in your image (use Photoshop for doing this, as an example).

Thanks for your understanding!

Hello Robert Rodziewicz,

It is possible to be a problem happen due to your system status. Ensure that it is setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Use only the plugins that come bundled with the theme core files, remove all your additional customizations (custom code) and check the results.
Clear all your caches and check the results.

Thanks for your understanding!

Hello keyforweb,

Unfortunately, I cannot access your website URL, sorry! I need to inspect it closer so I will be able to provide a more accurate response. Ensure that you are using the latest version of the theme with only the required plugins. Clear all your caches and check the results.

Thanks for your understanding!

Hello PedroMiguelMoreira,

Please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there more details about your problem because I do not exactly understand what’s your real problem. Provide the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello olihofma,

Unfortunately, I do not know what type of block you are using for your website, sorry! Also, please notice that our theme has a lot of blocks where the post titles are arranged in different ways -> https://www.screencast.com/t/5JdUGsUqSP You should choose from here -> https://www.screencast.com/t/59D9hYpHH9 any block you want which will fit on your desire.

Thanks for your understanding!

Hello trioinfotech,

Please open a new topic with your problem and provide there the link to your website. Provide there what kind of Instagram Id you have added.

Thanks for the message!

Hello bhattaraidiwas,

Unfortunately, our theme does not have any such an option for this, sorry! As you can see, our search feature has been designed to search only by keywords. If you want to implement any other functionality for search, you should edit the theme core files and make these changes. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello ttalleur,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and check the results.

Thanks for your understanding!

Hello fabinhoalmeida,

If you want to change the length of your post excerpt, you can do it from Theme panel->Excerpts section, like this -> https://www.screencast.com/t/WkorzZA3b Notice that the function which makes this feature is called get_excerpt and it could be found in td_module.php core file, like this -> https://www.screencast.com/t/o4nH5ImxEAg

Thanks for your understanding!

Hello dennisjpitocco,

Our email address is contact@tagdiv.com.

Thanks.

Hello KenES14,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example from where you should strat to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello utzgurx,

You should go to the Plugins section and from there you simply disable and remove the Social Counter. After this, you should Add New plugin from Plugins section and load the file which I gave you above and install it at your backend.

Hope this helps!

Thanks for your understanding!

Hello mikesilvia,

Please keep in mind that the Visual Composer is a built-in plugin which comes bundled with the theme core file. To be safe, make a full backup to your data and then make a new clean install with the latest version of the theme which can be downloaded from Theme Forest. Your theme updating should have to be made via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Read more carefully our documentation and try to follow all the steps from there if you want to bring best results with your theme.

Thanks for your understanding!

Hello bformhals,

If you want to make these changes, you should use a bit of CSS code because the theme does not have any such an option that allows you to change all of these from Theme panel. Place the code below and Theme panel->Custom Box and check the result.

The code is ->

.sf-menu ul {
background: red!important;
}
.sf-menu ul .td-menu-item>a{
color: green!important;
}
.sf-menu ul .td-menu-item>a:hover{
color: pink!important;
}

The result is here -> https://www.screencast.com/t/pYAkJjwv6hP

If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello genoze,

No, it isn’t possible to make some changes to your core files in Theme panel, sorry! Notice that you should change the structure of your post template if you want to achieve a different style which means that you should edit the theme core files from the root and this thing can be made via the child theme or directly in the files.

Thanks for your understanding!