Hello TPRouhana,

I have checked your site and you have this error in the console – https://www.screencast.com/t/JPY2cfWw You must load the fonts(theme’s files) from the same source or allow all domains – https://en.wikipedia.org/wiki/Cross-origin_resource_sharing – http://enable-cors.org/server.html Also, for more references, you can check the following topic here -> https://forum.tagdiv.com/topic/problem-with-theme-chinese-icons-broken-editor/

Hope this helps!

Thanks!

Hello

I have checked your site and you have this error in the console – https://www.screencast.com/t/S17V4yZ8q You must load the fonts(theme’s files) from the same source or allow all domains – https://en.wikipedia.org/wiki/Cross-origin_resource_sharing – http://enable-cors.org/server.html Also, for more references, you can check the following topic here -> https://forum.tagdiv.com/topic/problem-with-theme-chinese-icons-broken-editor/

Hope this helps!

Thanks!

Hello tomashley,

Thank you for your solution posted here. Maybe, this can be more useful for other users which search something like this.

Hello Marcellino,

Replied via other topic.

Hello Marcellino,

Please keep in mind that the theme has no connection with the image loading on your website and also, the theme does not change the URL of these, sorry! All of these are WordPress related. Here -> https://www.screencast.com/t/436V3l6BRF you can see the image URL if you will check your Media Library.
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello pesimist57,

I suppose that you are referring to this admin_ajax server request, like this -> https://www.screencast.com/t/OGPyT9Wk, right? Please notice that this request come from your Ajax View Count feature which can be enabled/disabled from the Theme panel, like this -> https://www.screencast.com/t/lA17r6gIv5g So, if you want to get rid of this request you should turn off the Ajax view count.

Thanks for your understanding!

Hi Elevas32,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
Notice that all the steps from this guide were tested with the theme and if all of these were properly implemented will work as expected with the theme.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello akukunis,

I have checked your website and I saw that you are using the Mobile Theme. Please notice that the mobile theme concept do not recognize the Visual Composer shortcodes and that’s why you do not have any content for your page in mobile mode. For more information about Mobile Theme, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ If you are unhappy with this, you simply disable the plugin and the theme will be automatically switched to the general responsive mobile mode.

Thanks for your understanding!

Hello Satwik680,

Unfortunately, we do not make any implementation in this regard, sorry! The only way in this regard is using a plugin with this functionality.

Thanks for the message!

Hello sikukarmi,

Provide more details about your problem because I do not exactly understand what you mean, sorry!

Thanks.

Hello pluushkin,

If you want to add some code or something like this between Post title and Excerpts for Block 4 which uses module 2 you should edit the td_module_2.php and add there what you want, like this -> https://www.screencast.com/t/OqwzK1npk
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello Sugla,

What do you mean through best rated and tested plugins? Please notice that we have a list with our tested plugins which were tested with the theme and which works as expected. If you use other plugins which are untested with our theme but which are best rated, this does not mean that will work as properly with the theme, sorry! It might interact with the theme core files and cause a lot of unknown issues. Notice that until now we do not have any bad reports in this regard with our theme, sorry! The theme works as expected with required plugins, without any problems. Try to revert the theme to the default state and check the results.

Thanks for your understanding!

Hello boos11,

Unfortunately, we cannot provide additional customizations because this involves custom work and we cannot provide this type of services, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello rogshih,

Please create a new smart list on your side for testing and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. There you should provide more details about your problem, how you create the smart list and which is the problem, please. Also, you can provide some useful screenshots for a better understanding. Provide there the link of this topic so we can quickly identify you.

Thanks for the message!

Hello alex06,

The Source and Via class are created in td_module_single_base.php core file like this -> https://www.screencast.com/t/HTvWo2dV and if you want to set them on your front end, you can do this from Post Editor, like this -> https://www.screencast.com/t/pzT7LYrrR
If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response.

Thanks for the message!

Hello NewBuffaloTimes,

Unfortunately, our theme does not have any such an option for this, sorry! If you want to achieve this, you should make some adjustments in the code nad add a snippet of the code which adds a new extra class at the author box wrap. You should edit the td_module_single_base.php core field and you should do this -> https://www.screencast.com/t/lAjMJPl7 The snippet of the code which has to be concatenated is here ->
. get_the_author_meta('display_name', $author_id) . ' After these changes, you should use a bit of CSS code and hide the author box for your certain author. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.author-box-wrap.ziar_6{
display:none;
}

The result is here-> https://www.screencast.com/t/yDtNzUECOB

Thanks for your understanding!

Hello hemnathmouli,

Check your system status to be setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello zorlumz,

Unfortunately, I do not exactly understand what you want to do, sorry! Please provide more details about this so I will be able to provide a more accurate response. If you search the get_content function, this can be found in td_module_single_base.php like this -> https://www.screencast.com/t/eDm10iAZ1NL2

Thanks for your understanding!

Hello benneely,

Please keep in mind that you will have to use only the Visual Composer version which comes bundled with the theme packet. So, please delete your actual version of this plugin and then, from the panel you should re-install the right version of Visual Composer like this -> https://www.screencast.com/t/NuuyfFTgE The latest version of Visual Composer is 5.0.1 and it should work as expected with the theme. -> https://www.screencast.com/t/BSal2DNcE
Also, please check your system status parameters to be according to our documentation like this -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello

Please keep in mind that our theme is limited to 1000 categories. So, if you have more categories than these, you should increase this limit from td_util.php core file like this -> https://www.screencast.com/t/g4KpWxfNT

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello macksix,

Please ensure that your post limit from panel is set it as properly, like this -> https://www.screencast.com/t/WFwlxiZv5E If is not what you mean, please provide more details.

Thanks for the message!

Hello dexro57,

Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of these, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. For more information about FTP way, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your message!

Hello whitethat,

You should check the Theme panel->Header->Top Bar section and from there you simply disable the login feature, like this ->https://www.screencast.com/t/HIA7zPxXUyg

Thanks for your understanding!

Hello mdgstudio,

I have checked your website and I did not saw any problems with your ads, sorry! Please provide more details about this problem, and also, you can provide some useful screenshots so I can see the issue.

Thanks for the message!

Hello _ronald_,

From where did you deduce that? I have checked your website and I did not identify this font. Please provide more details, some useful screenshots so I will be able to provide a more accurate response.

Thanks for the message!