Hello Mahaona,

I have checked your source page, and I saw that you are using some untested plugins, like Jetpack module. Try to disable all of them, leave just Visual Composer to be active, clear all your caches and check the results. It seems to be js errors which break the ajax filter feature.

Thanks for your understanding!

Hello lastnote,

If the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related. Also, try to clear the server cache and if you do not have any access to remove this, you should contact your hosting provider and require them to do this and check the results.

Thanks for your understanding!

Hello Souh,

A module is a structural unit of a block. A block may contain one or more modules. Please notice that the Excerpts feature is only available for a general theme and it is not possible to set the excerpts for each post, sorry! So, if you want to add other Excerpts for your post, you can add it from post editor, custom field section->Excerpts like this -> https://www.screencast.com/t/jpjLzJY2CE

Thanks for your understanding!

Hello uper_nic0las,

Unfortunately, we do not have any bad reports in this regard, until now, sorry! Most likely you are using some untested plugins which can interact with the theme core file and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello lastnote,

The problem seems to be generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related. Also, try to clear the server cache and if you do not have any access to remove this, you should contact your hosting provider and require them to do this and check the results.

Thanks for your understanding!

Hello nycinsider,

Sorry for the inconvenience, but please notice that we only provide support for default theme state without any untested plugin or additional customizations. Please understand this because as you know, exist a lot of plugins which are not compatible with the theme and which interact with the theme core files and cause a lot of unknown issues. So, please notice that the first step to begin the debug to your website is to turn off all of yours untested plugins to rule out any conflicting plugins and then we can take a closer look at your backend. Please keep in mind that since our theme are going as expected on the demo site and it would mean that we should work as properly on your side, right? If is not work as properly, it means that the problem comes from your side, untested plugins, conflicts, additional customizations, etc.

Thanks for your understanding!

Hello nano2408,

Unfortunately, I cannot provide a solution in this regard, sorry! As you can see on the internet, this is an issue which causes this. I have added this problem to our list of improvements and fixes, and our colleagues will make some deeper investigations at the future and if will be found a solution in this regard, we will consider to fit in in our future updates.

Sorry for the inconvenience and thanks for your understanding!

Hello Rony123456,

I have checked your code above and I noticed that it is not correct. You forgot the latest square bracket. Try the following code ->

<?php echo do_shortcode ('[td_ad_box spot_id="custom_ad_1"]'); ?>

Hope this helps and let us know how it goes!

Thanks for the message!

• This reply was modified 9 years by Alin [tagDiv].
• This reply was modified 9 years by Alin [tagDiv].

Hello haroldsimon,

You should check your theme panel and check if all the Thumbs on Modules/Blocks are active if you want that all your images to be right cropped. Clear all your caches and check the results.

Thanks for your understanding!

Hello rogshih,

Unfortunately, we cannot tell when it will take, sorry! Please keep in mind that we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello _ronald_,

Please provide your website so I can take a closer look at it. Notice that the latest version of the theme does not change the default font. Please keep in mind that it remained all Comic Sans and Roboto. Provide more details about your problem so I will be able to provide a more accurate response.

Thanks for the message!

Hello vortihk,

Unfortunately, I cannot see your screenshot, sorry! Please try using the Jing tool to make some screens. It is very easy if you will use it.

Thanks for the message!

Hello Robotakis,

All the theme panel settings have been loaded in your database and you will not lose these if you will update the theme. Do this steps via FTP way because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello thewebfanatics,

In order to add a new social network, you need to edit the theme code. Here is an example of how to add a new social network -> https://forum.tagdiv.com/topic/adding-social-media-services-under-social-networks/
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Peperonikuchen,

If you have set the Video format post, and if you load a video link at Feature Video you will see below, at the Featured Image an image that was generated after the video placed above. Also, if you do not like this, you can remove this and add a new Featured image you like.

Thanks for your understanding!

Hello ruandeyzel,

Do you use the latest version of the theme with the bundled version of Visual Composer? Please make sure to this regard, remove all the untested plugins if you are using something like this, clear all your caches, purge CDN files and check the results.
After these changes, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link of this topic so we can quickly identify you.

Thanks for your understanding!

Hello incscada,

Why do you not follow the steps which I gave you in the screen above? -> https://www.screencast.com/t/zP6IqXroDu Also, first of all, you should remove the old theme and then you have to load the latest version of theme, like in the above screenshot via FTP way.

Thanks.

Hello giahancute2013,

Unfortunately, our theme does not have any such an option for it, sorry! If you want to use our Blocks or Big Grids for the Woocommerce template, you should edit the theme core files where this template is created and add there, using the do_shortcode method and add there what items you want. -> https://www.screencast.com/t/NnutJaAQyZ4 For more information about this method, please consult here -> https://developer.wordpress.org/reference/functions/do_shortcode/ After you will load these elements in your Woocommerce page, notice that you will need for some adjustments if you want to bring best results. The theme has not been tested with these and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Lewis,

Read the documentation here -> https://forum.tagdiv.com/background-introduction/

Thanks.

Hello whitehat,

Do you update the latest theme version? If you have not do it you should do it now because in the latest version of the theme, was introduced the option to disable logging section. Please notice that since now, if you will have a log-in on your website and if you do not have the https you will see the no-secure message. You should have the https. For more references about this regard, you should read the following information posted by Google, like this -> http://www.pcworld.com/article/3118164/security/google-chrome-to-start-marking-http-connections-as-insecure.html

Thanks for your understanding!

Hello NewBuffalo Times,

I guess that you want to remove the author box for a certain post, right? So, if you want to do this, you should use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.postid-958 .author-box-wrap{
display:none!important;
}

The result is here -> https://www.screencast.com/t/DhtYjMwTHaq

Thanks for your understanding!

Hello Tericus,

Please provide your website URL and also, please provide some screens with your problem and also, where exactly you got this, so I will be able to inspect it and also, so I can provide you a more accurate response.

Thanks for the message!

Hello newsguru,

Unfortunately, the Ads from this partner provider is not tested with our theme and we have no idea about the theme behavior with it, sorry! Try using the Google Adsense code because this type of Ad is fully tested and compatible with the theme. Also, you can try using the AdRotate plugin to display your ads. Clear all your caches and check the results.

Thanks for your understanding!

Hello macksix,

Please provide your website URL so I can take a closer look. Also, please ensure that each post is part of your category if you want to bring it on your frontend.

Thanks for the message!

Hello Novaque,

Unfortunately, this type of core file cannot be overwritten in Child Theme because it is part of wp_booster, the core of the theme and all the files from there cannot be overwritten in Child Theme. For more information regarding on what type of files can be overwritten in Child Theme, please consult our guide here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!