Hello,

I have made some tests on my live website with these characters and it seems to work as properly, as you can see here -> https://www.screencast.com/t/c8E8b5Vf7d7D Try to disable all untested plugins, if you are using something like this, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello newsguru,

Please check your Ad code to be valid. Notice that our theme only display your ads and do not influence the structure of it. If you are using the Google Adsense, please contact their team, tell the problem because they should be able to provide a more accurate response.

Thanks for the message!

Hello

Try to clear all your caches, purge all CDN files if you are using the CDN system and check the results. For example, I try to add on my side a random code and seems to work as expected, as you can see here -> https://www.screencast.com/t/p2HWxrbHkKz

Thanks for your understanding!

Hello meles,

Please try to re-create the YouTube Playlist with another video or the same videos, clear all your caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello oilwire,

Unfortunately, until now, we do not have any bad reports in this regard, sorry! Our tested caching plugin is WP Super Cache and should work as properly and for Godaddy hosting, sorry! I suggest you contact the Godaddy hosting provider, tell the problem and wait for their response. They should be able to provide a more accurate response in this regard.

Thanks for your understanding!

Hello Robotakis,

Please keep in mind that for each theme update you should make a full backup of your database to be safe. Notice that in each upgrade the theme changes some files and that’s why you will loose your customizations, sorry! Be more carefully in this regard, and you will have to make it again.

Thanks for your understanding!

Hello mterang,

Please provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello factoryitalia,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it. Then, you should make a full backup to your database to be safe and then, via FTP you should update the theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello mterang,

Provide your website URL so I will be able to provide a more accurate response.

Thanks for the message!

Hello oilwire,

You got this message because you are using some untested plugins. In this case, the Speed booster will be automatically disabled. Notice that the Speed Booster is an optional plugin, and it works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Please keep in mind that the AMP plugin is tested with the theme and seems to work as properly. The plugin do not come bundled with our theme.

Thanks for your understanding!

Hello thewebfanatics,

Unfortunately, our theme does not have any such an option for Snapchat, sorry! I have added to our list of improvements but we cannot say for sure if it will be implemented or not, sorry! You could try using some plugins with this functionality and check the results.

Thanks for your understanding!

Hello fnofreelancer,

Unfortunately, we do not recommend to change the size of the logo because this involves to edit the header style and you can easily damage the theme layout. Please notice that our theme has a big list of Header Styles. I recommend you to change the header style to another one which uses a big logo, like as Header Style 10, for example. For more information about our Header Style, please consult the documentation here -> https://forum.tagdiv.com/header-styles/

Thanks for your understanding!

Hello Oana1973,

You should interrupt the process and try to update the theme via FTP way because this is the surest method in this regard. using the Envato Plugin, it is possible to appear some errors during the update which can influence this process. To avoid this, please use the FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello naukazasite,

If you will change the Header Text Color, you should see the difference on your front end, as you can see here ->
https://www.screencast.com/t/RJhjqr2M If the settings from theme panel will not be applied, you should check your system status and increase the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If is not what you mean, please provide more details.

Thanks for the message!

Hello all,

Please notice that exists a lot of online tools for CSS validator. So, please keep in mind that our theme has not been tested with this W3C CSS Validator. You should check your page with Structure Data Testing Tool by Google, like this -> https://search.google.com/structured-data/testing-tool because this is the reference tool in this regard. We will make some further investigation and if we find something that must be fixed we will do it in future updates.

Thanks for your understanding!

Hello oilwire,

In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thank you for your suggestion!

Hello pcservis,

If you want this, we can give a refund and then you can buy the Newspaper theme. To do this, please ask for the refund here – https://themeforest.net/refund_requests/new and we will agree with it.
You should press the Location Button like this -> https://www.screencast.com/t/FrlfKfubH and the Weather Widget should load the location.
Our theme does not have any such an option for this, sorry! If you want to do that, you should edit the main menu and place there the code of widget. Notice that is not a simple task and we cannot provide custom work at the moment, sorry!
As you can see here -> https://www.screencast.com/t/qbi7uwsZ4kaA these are all elements from our Exchange Widgets. If you want to add more elements to currency list yo should edit yourself the Widget core file, sorry!
Unfortunately, the Latest Articles feature has just this kind of pagination, sorry! If you want to have more settings, you should implement them yourself.
Notice that the Popular Posts is just a filter for blocks, right? So, if you want to have this behavior for your Sidebar, you should load a Block with this filter, like this -> https://www.screencast.com/t/X1SXuuTZ
As Visual Composer, the Revolution Slider is a tested plugin with our theme but please notice that we cannot provide support for this, sorry! You should know that for each theme release we will offer the free update for this plugin, but we cannot provide support for it customizations, sorry!
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello ruandeyzel,

You should create your own sidebar from there, without any problems. Most likely, your PHP memory is exhausted and that’s why you cannot do this. Try to increase your system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello all,

If you want to change the default theme fonts, please consult the following topic here -> https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/

Thanks for the message!

Hello KoreniZivota,

Unfortunately, I do not know what you mean because I cannot access your first link, sorry! Please provide more details about this problem so I can take a closer look at it and also, so I will ber able to provide a more accurate response.

Thanks for the message!

Hello all,

First of all, please make sure that you are using the latest version of the theme. Otherwise, you have to take the latest version of it from Theme Forest and install it via FTP way on your domain. Remove the old version and install it the latest one. Also, you have to use only the required plugins which come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer so I will be able to provide a more accurate response. Please provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello Sugla,

Unfortunately, we have not encountered this type of error and also, we do not have any bad reports in this regard, until now, sorry! I suggest you installing the theme again via FTP because this is the surest method in this regard and if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Peperonikuchen,

First of all, I will thank you for your appreciations. Please keep in mind that our theme will be switched in boxed mode if you will set a background image for entire of the website. This is the theme behavior. So, I saw that you are using the Header style 1 and because you do not use the background image or color, the header will be in full width. As a hint, if you want to make your header to be boxed, you should choose the white background from Theme panel, like this -> https://www.screencast.com/t/dA6AB1YCnyz6 and the header will be switched in boxed mode.
For your second request, I have checked your video thumbnails and I saw that you do not have featured image setup for video posts. First of all, you must choose the featured image or video from the panel and then, check the results. -> https://www.screencast.com/t/jQxS4woFp

Thanks for your understanding!

Hello Leofitz,

I have checked your source page and I noticed that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP because this is the surest method in this regard. For more information about this way, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Hello rahimvaziri,

Please provide your website URL and also, for a better understanding, provide some useful screenshots so I can understand it better what you want to achieve.

Thanks for the message!