Hello serfarecom,

Please ensure that your system status is correct setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that you are using the latest version of Visual Composer which come bundled with the theme packet. For more information about this, please consult here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello MrJake84,

Unfortunately, our theme does not have any such an option that allows you a way to use a different header style on posts vs home page, sorry! If you want to have this feature on your frontend, you should implement it yourself because we cannot provide custom work at the moment, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello Ylli,

Please try to delete it and install it again from the theme packet files. You should install the Visual Composer plugin which comes bundled with the theme packet. Remove the old version of this plugin and install the right one via FTP. For more information about how you can install the Visual Composer, please consult our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/ Clear all your caches, purge CDN files and check the results. Also, check your system status and also, setup it according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello nachtwache,

Unfortunately, this type of trick is not included in our theme, sorry! If you want to include it, you should do it yourself because this is not a simple task and its implementation involves some additional customizations through the code. So, if you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello nachtwache,

Unfortunately, our theme does not have any such an option for this effect, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello markangus,

You should re-install the latest version of the theme via FTP way, use only the plugins that come bundled with the theme packet and rule out any conflicting plugins. I suggest you install the theme again via this way because this is the surest method in this regard. A bad theme installing can cause this type of issues and that’s why it is very important to make a new fresh install from scratch and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello laurena86,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello mskeshia,

You should use the code below and place it in Theme panel->Custom CSS area.

The code is ->

@media (max-width: 767px){
.td-header-top-menu-full, .td-header-sp-top-menu {
display: block!important;
}
}

Notice that after this code is needed for some additional customizations if you want to bring best results. You should do it yourself because all of these involves custom work and we cannot provide this type of services at the moment, sorry!

Thanks for the message!

Hello saucemonsters,

The post view count is off for public? Do you have hidden with CSS? Please notice that the post view option should have to be enabled if you want that your Popular 7 Days to work as expected. If is not active, the theme does not know what type of posts are popular (most viewed) if the post view counter is inactive, sorry!
Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello saucemonsters,

If you want to make these changes, you should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.

.wpb_widgetised_column .td_block_5 .block-title > span{
background-color: green;
font-size:15px;
}

The result is here -> https://www.screencast.com/t/2UX2XH2w

Thanks for the message!

Hello Ramesh,

Do you update the theme to 3.3.1 version? If you have not do it you should do it now because in the latest version of the theme, was introduced the option to disable logging section. Please notice that since now, if you will have a log-in on your website and if you do not have the https you will see the no-secure message. You should have the https. For more references about this regard, you should read the following information posted by Google, like this -> http://www.pcworld.com/article/3118164/security/google-chrome-to-start-marking-http-connections-as-insecure.html

Thanks for your understanding!

Hello lijojohnsonwk,

Yes, if you want to display pages on your blocks instead of posts, you should make this configuration from here -> https://www.screencast.com/t/TvKGsINl For more information about block settings, please consult here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello serfarecom,

Unfortunately, I do not exactly understand what you mean, sorry! If you want to change the name of your categories, you should do it from here -> https://www.screencast.com/t/iA94t2O0K7qQ Also, check your system status and ensure if your parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If is not what you mean, please provide more details about your problem, so I will be able to provide a more accurate response.

Thanks for the message!

Hello grip,

You should check the parameters from system status and all of these should have to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello DzielnyTabaluga,

If you are using the https URL, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
Also, if your problem is still there, please try to translate manually your strings from the theme panel, like this -> http://screencast.com/t/s6bfE5NI6t

Hope this helps and let us know how it goes!

Thanks for the message!

Hello newbietamvan,

Please notice that our theme does not enlarge (stretch) the image but only crop these. If you want to bring best results in theme, you should use a picture with high quality (HD for example). As you can see here -> https://www.screencast.com/t/xwiD4mang your size image is too short than the container and that why it is not fit as expected. Try to change the image and load another one which having a larger size. After this, use the Regenerate thumbnail with Force Regenerate, clear all your caches and check the results.

Thanks for the message!

Hello lijojohnsonwk,

Unfortunately, our theme does not have a specific setting that allows you to control the which items to be displayed in Big Grid, sorry! So, if you will set the Big Grid to display the post by latest, the order of these is here -> https://www.screencast.com/t/iXaxYSIIDFa

If you want to remove the website from comment box you should consult the following topic here -> https://forum.tagdiv.com/topic/url/.

Thanks for your understanding!

Hello Anna,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello portuga,

Please provide your website URL and some useful screenshots so we can take a closer look.

Thanks for your understanding!

Hello cfolks,

Now I realize that you are referring to the Archive template sidebar. So, if you want to change its position you should do it from Theme panel, like this -> https://www.screencast.com/t/Nzr6dKxKJw

Thanks for your understanding!

Hello fitore,

We have tested the theme security rigorously before releasing and also it was tested and analyzed by Envato reviewers and if would have any security issues would not pass their reviews.
Checking our demo too can be seen that is no thread there so can’t be a theme’s issue: http://screencast.com/t/hfBXLFGJSqzD
Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also, I found here some resources that may help you fixing this issues: http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/ – http://vivavivugeek.blogspot.ro/2014/03/detect-and-remove-spam-seo-blackhat-seo.html
If the problem is still there, try to make a new clean install from scratch via FTP, use only the required plugins, clear all your caches, purge CDN files and check the results.

Hope this help.
Thanks!

Hello johnmiao,

Unfortunately, our theme does not have any such an option for it, sorry! If you want to change the Archive template, you can do it from Theme panel->Template Settings, like this -> https://www.screencast.com/t/09cRuKFlH As a suggestion, you can use the module M9 for Archive template and then if you are unhappy with this, you can edit the module_9.php and customized as you like through the code. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Serd,

Please check this section here -> http://screencast.com/t/p0wVxyhO4UW from your Theme panel because there you will found the sizes for our thumbs which are used in our theme. Also, please notice that if you want to bring best results in our theme you should use HD images because the theme will cut depending on your thumb used. For more information about theme thumbs, please consult here -> https://forum.tagdiv.com/theme-thumbs/

Thanks for your understanding!

Hello Andrea,

First of all, please update the theme to the latest version of it via FTP according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. I have tested on my side and the Twitter share button seems to work as properly.

Thanks for your understanding!

Hello ruslangr,

First of all, you should remove all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.

Thanks for the message!