Hello jncroyle,

I have inspected your website and I saw that your image has 640*288 px and you have selected full width -> 904*407 px, right? This is the problem? So, please ensure that you have fully loaded this image to your media library and then, you should try to increase the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ because the PHP memory can be exhausted and that’s why you do not get the right size for your images. Also, your website seems to work as properly in tablet and mobile mode…
If is not what you mean, please provide more details, useful screenshots with your issues so I will be able to provide a more accurate response.

Thanks for the message!

Hello playmyrequest,

Please keep in mind that until now, we do not have any bad reports in this regard. Notice that everything depended on the theme I have turned to follow you know. It could be a WordPress issue, and you should contact them, tell the problem because they should be able to provide a more accurate response.

Thanks for the message and your understanding!

Have a nice day!

Hello emalgumlugardomundo,

Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hello andersr,

Unfortunately, we cannot provide customization for untested plugins, sorry! If you want to do this and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello ivpt,

We will inspect it and if indeed is a bug, we will fix it.

Thanks for the message!

Hi,

If you want to change the color of your price you should use the code below and place it in Theme panel->Custom CSS area.

.woocommerce ul.products li.product .price {
color: red;
}

The result -> http://screencast.com/t/ERoWpaG2I

Please provide some useful screenshots regarding on user small icon, password in checkout page (provide the exact link). Please notice that all of these depend on your customizations. You should use the inspector browser and try to change the color of the element yourself, according to our documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Hello ollabs78,

Try to make a new clean install from scratch via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/

Hope this helps!

Thanks for the message!

Hello RichardU,

Please try to make a new screenshot and please re-send it because I cannot access it, sorry!

Thanks for the message!

Hello DarkStarzs,

All the custom CSS code should have been added in Custom Box area, from Theme panel, like this -> http://screencast.com/t/oGQu2iGG

Thanks for the message!

Hello jb,

Unfortunately, our theme does not have any such an option that allows you to change the standard search, sorry! Also, this type of plugin is not tested with our theme and we cannot say for sure if it will work or not with the theme and also, we cannot provide support for untested plugins, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! If you want to implement the Google Search to your page, for example, you should check this tutorial created by an experimented user, like this -> https://forum.tagdiv.com/topic/how-to-create-a-google-custom-search-page/

Thanks for your understanding!

Hello raunakniroula,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thanks.

Hello AWAY FROM LIFE,

This is talking about Ajax Filter feature and this option is available for our both theme. This will filter only the posts which are loaded in those categories and not any ads, sorry! For more information about this filter, you should consult here -> https://forum.tagdiv.com/block-settings-guide/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello NK95,

Please keep in mind that if you want to achieve this “sidebar” you should make some changes in theme core files. So, first of all, you should make this change in td_deploy_mode.php, like this -> http://screencast.com/t/k1rbcTB8 and then, in functions.php file, you will see the structure of this sidebar, created in HTML code, like this -> http://screencast.com/t/PPCOvujk Please keep in mind that you do not have any option from theme panel which gives you some option to choose as you want to display it. You should create your own code with your desired blocks and elements. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Pari,

Please keep in mind that our latest reliable version of the theme is Newsmag 3.2 which is fully tested and compatible with the latest version of WordPress. You should update the theme to this version if you want to bring best results to your website. Before theme updating, you should make a full backup of a database to be safe. This update should have to be done via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello lyndonb,

Unfortunately, this is the theme behavior and in this way, its are interpreted, sorry! If you want to make some adjustments in this case, please notice that you should do it yourself because we cannot provide custom work at the moment, or also, you can hire somebody to help you in this regard. Usually, we recommend the developers from studio.envato.com.

Thanks for the message!

Hello RaresI,

Please try to make a new clean install from scratch with the latest version of the theme and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Please notice that this issue has been resolved, and it should work fine. First of all, please make a full backup to your database to be safe. Also, please ensure that you have updated your theme via FTP because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello peterdlrs,

Please ensure that you are using the latest version of the theme and also, the latest version of plugins which come bundled with the theme packet. Make sure that you have followed all the steps in order to bring best results in this regard, as it is specified here -> https://forum.tagdiv.com/social-counter-styles-on-newsmag/ Also, you should try with another Facebook ID, like cocacola and check the results. It should be working fine.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello rahulagg25,

It is strange…try to clear all your caches and purge CDN files if you are using the CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello,

I have inspected again your website, and I noticed that you are not using the correct dimension for your logo. Please try to create a new logo with this size, like this -> http://screencast.com/t/YYR4TxeI -> http://screencast.com/t/gM8LZqAD5 Otherwise, you will never bring best results in our theme and that’s why your header is not right aligned. Also, I noticed that you have some custom CSS, you have change the width and that’s why will appear these problems. So, if you will use our theme without any additional customization made by you and if you will respect these parameters regarding on logo size, the theme will work like a charm. Otherwise, you will have to adjust every element until you will bring as you wish, but please notice that we cannot provide support for your additional customization, sorry!

Thanks for your understanding!

Hello,

Our theme does not have any such an option that allows you a way to wrap the text of post titles to a new line on smartphones, sorry! If you want to do this, you should edit the Visual Composer element and this task involve custom work and we cannot provide this type of services at the moment, sorry! You should preview our demo -> http://demo.tagdiv.com/newspaper/ in mobile mode and to see the News Sticker behavior in this case. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello mark,

Please try to increase your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello vapeporn,

Please keep in mind that the Instagram block is fully tested and compatible with the theme and until now, we do not have any bad reports in this regard. For more information about this feature, please consult here -> https://forum.tagdiv.com/instagram-widget-in-newsmag/ Also, I have checked your console and I saw that you have a lot of warnings which can break the site, as you can see here -> http://screencast.com/t/lr1dObnFO9qP I guess that you are using some untested plugins which can break the theme. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Please notice that we cannot provide support for untested plugins, sorry!

Thanks for the message!

Hello shreebhat,

Now, your author page seems to work as accurately, as you can see here -> http://screencast.com/t/e4GfDzyVULf If the problem will reappear, please try to make a new clean install from scratch via FTP because the theme is fully tested and compatible with apache.

Thanks for the message!

Hello cloin1,

Please try to make your own topic with your problem and there you should provide your website URL so I can inspect it closer. Until this, you should try to create your own custom CSS code using the Inspector browser, according to our documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Hello ironsea,

It seems to be a problem with your link for your image on tablet, as you can see here -> http://screencast.com/t/qn3aRYGULkL and for mobile and desktop version the link is right, as you can see here -> http://screencast.com/t/ObDxa3ME I do not know why the image link for tablet is wrong generated, as you can see here -> http://screencast.com/t/VW2pcmcCYtOu Please try to change the link to your image with another, clear all your caches, purge CDN files if you are using the CDN system and check again. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!