Hello again,

Upon further investigation, please try to use the youtube ID from this -> https://www.youtube.com/channel/UCMzmTt3octKTMKazOqv3aGQ , like this -> http://screencast.com/t/p9ze2Edb7ro -> http://screencast.com/t/ZNGdLLoMOHN

Thanks for your understanding!

Hello blk709,

Unfortunately, our theme has not tested with LearnDash plugin, and we have no idea about the theme behaviour with this type of untested plugin, and also, we cannot provide support for this, sorry! Please notice that our theme has only the settings that you can disable or enable the Social Sharing on posts (top and bottom), as you can see here -> http://screencast.com/t/VrrtQOhx also, as you can see, the theme do not have any option that allows you to restrict them for a specific pages, sorry! If you want to do that, you can try to use a bit of CSS and hide the social buttons for what type of pages you want, by page ID.
For your second request, if you want to remove the Author box and More Stories box, you can do that from Theme panel, like this -> http://screencast.com/t/TDxoBTq0sg8H -> http://screencast.com/t/pPfkyP2Bg or if you want to hide them only for some specific pages, you should use a bit of CSS with the post/page ID for those post pages. As an example for this, you should look at this -> http://screencast.com/t/n5cF7tX8

Hope this helps!

Thanks for your understanding!

Hello blake32,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins, via FTP because this is the surest method in this regard. For more information about theme update and Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello josinc,

I have checked your Youtube ID to my side and it does not work. Please try it with another Youtube ID like tagdiv and check the results. -> http://screencast.com/t/B9GJzs2B

Let us know how it goes!

Thanks.

Hello saucestevo,

Unfortunately, our mobile theme do not recognize any Visual Composer shortcode and if you are using something like that to bring the post content for mobile, this will not work, sorry! If you want that your post content to be visible in Mobile theme, you should leave a post content to normal, without using ant shortcode. As an example, you can see here -> http://screencast.com/t/sdsIzj7f
If is not what you mean, please provide more details so I will be able to provide a more accurate response. For more information about Mobile Theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your message!

Hello srampia,

After you have deleted your custom font, please try to clear all your caches if you are using a caching plugin, purge CDN files if you are using the CDN system and check again the results. Also, please try to choose another font from Google Fonts and see how it works.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Fasmon,

Unfortunately, I am a bit confused with your latest reply, sorry! I have checked your first script and it seems to work as properly but with the second one, I do not understand, because it is totally different than the first one. Your first above script just add a content after each post, using the $my_custom_text variable. If you want to add something else in this script and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Vittorio,

If you want to add your desired link for subcategories, please notice that you should edit the td_block_mega_menu.php core file and add them all of these links, like this -> http://screencast.com/t/sc5wpjZl0es

Thanks for your message!

Hello beepcinema,

If you want to make your main container being wider, also you will have to change the width of the theme and please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello mohammed87,

Replied via email.

Thanks.

Hello Marcellino,

The plugin can be found in your Premium Plugins Area, like this -> http://screencast.com/t/3x5pbrEw8 For more information about this plugin, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks.

Hello gili,

I have inspected your both sites and all of them seems to works with your above code -> http://screencast.com/t/VQodluK9 -> http://screencast.com/t/5w9SAcpsma5
If I do not understand it better, please provide more details about what you mean, so I will be able to provide a more accurate response.

Thanks for the message!

Hello Fasmon,

I have added your code in functions.php core file like this -> http://screencast.com/t/KnBaarELu and it seems to work as properly. Try again, clear all your caches and check the results.

Thanks.

Hello SestanteNews,

In order to remove more from author you can use 2 methods:

The css method:

.td_block_related_posts .td-related-right {
display:none;
}

or you can edit the theme files: comment out or delete this part: http://screencast.com/t/Okmq7lxTDzGd

Thank you!

Hello MrOrsh,

If you want to change the value of the RGBA, please notice that you should use an online RGBA generator, from here -> http://www.cssportal.com/css3-rgba-generator/# Also, if you want to use another color value, you simply replace the RGBA code with the color (red,blue) or hex value (#5e5e5e http://screencast.com/t/td4UvOIEtu1).

Thanks for your understanding!

Hello Nik,

Please increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello pixelcreators,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for the message!

Hello clarisse_soyez,

Unfortunately, our theme does not have any such an option that allows you a way to translate your website to more than one language, sorry! I have inspected your website and I saw that your site can be translated into five languages. I guess that you are using some plugin that offers you this functionality because our theme loads only one language, as you probably know. So, please keep in mind that our theme has not been tested with any multilanguage plugins and we cannot offer support for untested plugins, sorry!

Thanks for your understanding!

Hello dineshj,

If you want to add another ad at your post page, please notice that you should use the do_shortcode() method for adding this. So, for example, if you are using the post template 1, you should edit the loop-single-1.php core file and add there this snippet of the code
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]');?>, like this -> http://screencast.com/t/lbgwZwsa and the result you should see here -> http://screencast.com/t/5rMIpkZfbN
Also, please ensure that you have added your desired ad code in your Custom Ad 1 from the panel is you want to bring some results, like this -> http://screencast.com/t/j4No7tRvo

Hope this helps!

Thanks for your understanding!

Hello Bintmusic,

Please try to adjust your code after the following topic and try this way and check the results -> https://forum.tagdiv.com/topic/dequeue_visual_composer/

Hope this helps!

Thanks for the message!

Hello mohammed87,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello Edward,

Please ensure that you have activated the Google Fonts settings from your language, from Theme panel, like this -> http://screencast.com/t/iA6cypmw To be sure, you can try to enable all of them, clear all your caches nad check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello hemant90,

Replied via email. Please provide again your correct credentials.

Thanks.

Hello Vittorio,

I have inspected your website again and I saw that you have a lot of errors in your console, as you can see here -> http://screencast.com/t/jEXko5e5tG2Q and also, I saw that you are using a lot of unknown plugins which are not tested with the theme and which can interact with the theme and cause these types of errors. Please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if the problem is still there after this advice, please try to make a new clean install with the latest version of theme and required plugins and check the results.

Hope this helps!

Thanks for your understanding!

Hello

As a quick solution, please try the code below and place it in Theme panel->Custom CSS area. Unfortunately, I do not know from where that characters are coming because our theme does not have something like this…sorry!

The code is ->

.page-nav .clearfix{
display:none;
}

Thanks for your message!