Hello Sitthinunt.p,

First of all, please ensure that your Revolution Slider is installed. Also, if your Slider is just created by you, please notice that you can use the Revolution Slider element from Visual Composer that offers you a way to change your Slider, like this -> http://screencast.com/t/9tx5ISu4aGH Also, in order to achieve best results using the Rev Slider, please getting familiar with the plugin documentation -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Thanks for the message!

Hello manjeetsehgal,

I have inspected your website and I saw that you have some js errors to the console. Most likely, all of those appear due bad theme installation. Please try to re-install your theme, remove the actual and install it again via FTP because this is the surest method in this regard. Also, please install only the plugins that come bundled with the theme and rule out the conflicting plugins. For more information about theme installing, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/ -> https://forum.tagdiv.com/installing-demos/

Hope this helps!

Thanks for your understanding!

Hi,

Please provide the link of your website so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks.

Hello gardenvale,

I have inspected your gap and this comes from your ad, as you can see here -> http://screencast.com/t/UY7PDa2cDmKQ Your Ad from the sidebar is not right set it because this is empty. For more information about Ads, please consult the documentation here -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Hope this helps!

Thanks.

Hello 4lzn,

Unfortunately, I do not exactly understand what you mean. Please provide more details so I will be able to provide a more accurate response.

Thanks.

Hello donmcleman,

Please check the theme panel at these sections -> http://screencast.com/t/3sbeDI44pv -> http://screencast.com/t/CJopW8kPqgN

If is not what you mean, please provide more details.

Hope this helps!

Thanks.

Hi biretta,

For your first request, please notice that I need to inspect your website so I can provide a more accurate code but please notice that I cannot access your website. You can provide your credentials to our email address. For your second request, you will have to use a bit of CSS code to hide those strings on mobile.

The code is ->

.td-mobile-footer-wrap .td-footer-description .block-title{
display:none;
}
.td-mobile-footer-wrap .td-footer-social .block-title{
display:none;
}

Thanks.

Hello Leslie,

I have checked your mega menu and I have noticed that your mega menu is not right set up and that’s why you do not bring good results. Please notice that this type of feature uses only the subcategories and sub-categories. -> http://screencast.com/t/v3PzMwkxZL http://screencast.com/t/3Xsn079bRn1 For more information about mega menu, please check here -> https://forum.tagdiv.com/mega-menu/

Hope this helps!

Thanks for your understanding!

Hello gubedel,

I have tested on my side your website and everything seems to work as properly. Please try to disable all the untested plugins if you are using something like that, and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Clear all your caches, purge CDN file if you are using the CDN system and try again.

Thanks for your understanding!

Hello Justingiles,

I am using the PHP Storm to edit the PHP files. Please keep in mind that the files are the same. The Header.php is located in the root of your theme.

Thanks.

Hi,

If you want to change the functionality for the login widget for mobile mode, please notice that you should edit the menu-mobile.php core file from mobile directory, like this -> http://screencast.com/t/wcO4LoTWQzVG

Hope this helps!

Thanks.

Hi uyo,

I have checked your website and I saw that everything looks good, as you can see here -> http://screencast.com/t/uBrZm09In5

Thanks.

Hi,

All the information about our Mobile Theme can be found in our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks.

Hi amaestri274,

Unfortunately, the td_module.php is called permanently in this case but keep in mind that this cannot be overwritten in the child theme, sorry! As a quick solution, you will have to make the folder in your Child Theme like this -> Newspaper child -> images -> no-thumb and then, in td_module.php core file you will have to do some changes, like this -> http://screencast.com/t/TTj78I6QKk and you will bring good results. Also, please notice that for each update, you will have to make these changes because, the td_module.php is not supported by Child Theme.

Thanks for your understanding!

Hi Noob,

Look at this -> http://screencast.com/t/koVs3vkQA

Thanks.

Hi,

Try the code below ->

.footer-email-wrap a{
color:red!important;
}

Thanks.

Hello ilu777,

Please keep in mind that the theme only take the analytic code and then you should follow the Google implementation in this regard, according to their documentation here -> https://support.google.com/analytics/answer/1008083?hl=en

Thanks fort your understanding!

Hi Mario,

You will have to modify the condition at line 654, like this -> http://screencast.com/t/rixpS8yTaS

Thanks.

Hi MarioBoriassi,

For other users who access this topic, please notice that after several investigations in this regard have concluded that this type of issue come from WP Supercache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Also, please try the theme without any untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting in the theme.

Thanks for the message and sorry for the inconvenience!

Hello all,

Until further investigation, we noticed that exists an error in or mobile theme plugin. Please notice that you should edit the plugin’s folder and then you have to add the next snippet of the code, like this -> http://screencast.com/t/6dU4ZWUIa Clear all your caches and test it again.

Thanks for the message!

Hello andym,

I am glad that you could manage your problem.

Thanks.

Hello nairolf,

I asked your website and you do not provide me. If you want a deeper investigation in this regard, you have to provide your website URL. Also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks.

Hello darko888,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, provide the link of this topic so we can easily identify you.

Thanks.

Hello Kasser,

Please notice that you can try to use the background-image rule from CSS rule and this you should add to the specific page ID. Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello sanny,

If you want to show only the first level categories, please notice that you will have to do this modification in td_block_mega_menu.php, like this -> http://screencast.com/t/Pkvn5QEdGm
For your second request, if you want to sort the categories from your mega menu, the subcategories are displayed in alphabetical order, if you want to change this order you could try to use a plugin like Category Order and Taxonomy Terms Order as I saw that many users use it.

Thanks!