Hello frenzygh,

I have checked your website, I saw the Big Grid but please notice that in order to achieve best results with this feature, it should have to be right set it. For more information about Block Settings, please read our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/

Thanks for your message!

Hello mclanfranconi,

I have checked your website and please notice that this border is not theme related but only it will come from your Google Adsense code. So, please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

#aswift_0_expand {
display:initial!important;
}

The result you should see here -> http://screencast.com/t/wXaZq2rrpX5

Thanks.

Hello 4Musky,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it. Provide the link of this topic so we can easily identify you.

Thanks.

Hello dmills1,

Try the code below and place it in Theme panel->Custom CSS area.

.footer-email-wrap{
color:red
}

The result -> http://screencast.com/t/IPCMpWTb

Thanks.

Hello The Transnational Post,

Unfortunately, I do not exactly understand what you mean, sorry! Please notice that we do not have any share buttons on our front page, so, please provide a screen pointing to the desired result, it would help us to understand why you’re trying to do. You can use the Jing for providing the screenshots.

Thanks for your message!

Hello Balleto,

As I can see in your source page, you are using a RAW HTML from Visual Composer with a custom code added by you. So, please try to disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out a conflicting plugin. I have checked your console and I noticed that you have some js errors which might be created by these untested plugins which you are using on our theme and which can interact with it and cause a lot of unknown issues.

Hope this helps!

Thaks for your understanding!

Hello ittiphol,

Yes, please notice that once you bought the theme you will have unlimited access to our updates. Also, please notice that our recommendation in this regard is that the update to be made only via FTP because this is the surest method in this regard. For more information about this, please check the documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your message!

Hello sonukharb,

Unfortunately, I do not exactly understand what you mean, about what type of ad you are referring to. I guess that you want to add your code below the post pagination for each post, like this -> http://screencast.com/t/ibZO3bdsL , right? So, if you want to do this, please notice that you will have to alter the code from the td_module_single_base.php core file, like this -> http://screencast.com/t/sfa3ljNV
If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hi all,

If the problem is still there after updating to the latest version of the required plugins and the theme, please send us an email at contact@tagdv.com with your log-in information (wp-admin) so we can further inspect your problem. Also, please provide the link of this topic so we can easily identify you.

Thanks for the message!

Hello About Music,

First of all, please keep in mind that your pointed button is not a scroll back to top button. As you can see, this is just your article bottom ad and this symbol appear because you do not have any ad inserted there. For adding something like this, you will have to check the Theme panel, like this -> http://screencast.com/t/R5dNM9fWm

Thanks for your understanding!

Hello seifdine,

Unfortunately, please notice that our theme does not have an RTL support and that’s why the mobile menu will appear on the desktop version. As a quick fix in this regard, please try to use the code below and place it in Theme panel->Custom CSS area but still you will also need other additional customizations which cannot offer them because we cannot provide custom work at the moment, sorry!

The code is ->

.td-menu-background,
#td-mobile-nav {
display: none;
}
.td-menu-mob-open-menu .td-menu-background,
.td-menu-mob-open-menu #td-mobile-nav {
display: block;
}

If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello PramaWeb,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for the message!

Hello nano2408,

Try the code that Bogdan provided you and add the !important tag after the value. I have tested this code on my side and works fine.

Thanks.

Hello Dave,

Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.page .ck_form.ck_minimal {
margin: auto!important;
}

The result -> http://screencast.com/t/ztdkUN2g9x

If is not what you mean, please provide a screenshot pointing to the desired results because it would be more useful to understand us what you are trying to do.

Thanks.

Hello Bestigorek,

Please keep in mind that we recommend doing the theme’s update only via FTP because this is the surest method in this regard. For more information about this method, please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hi,

Then, you can use the same license.

Thanks for your message!

Hello DigitNews,

Please notice that this is not a good reason for asking a theme’s refund because all of this information can be seen on Theme Forest page before buying the theme. I feel sorry for this inconvenience and also, if you want to receive this refund, please request it from Envato Market -> https://help.market.envato.com/hc/en-us/requests/new

Thanks for your message!

Hello Belleto,

Unfortunately, I do not exactly understand what you mean, sorry! Please provide more details about your problem also please provide a screenshot pointing to the desired result, it would help us to understand why you’re trying to do.

Thanks for your understanding!

Hello Jboesh,

Unfortunately, please notice that these two different header menu styles cannot be changed very easy but only through some additional customizations. If you want to change this style and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello Birbo,

After several investigations in this regard have concluded that this type of issue come from WP Super cache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132

The author will need a bit of a CSS fix as the CSS got changed a bit in the new update but the author name was not updated for it. So until the next theme version please use this CSS code in the mobile theme’s custom code box:

.td-post-author-name div { display:inline; }

Sorry for the inconvenience but please notice that we will consider fixing all of them as soon as possible in future updates.

Thanks for your understanding!

Hello menneskedyr,

Do you refer to the policy of the theme? Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message

Hello Bestigorek,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) and the latest version of the required plugins (Visual Composer 4.11 and Social Counter 4.1), clear all your caches and check the results.

Thanks for your message and I hope this helps!

Hello nano2408,

The main difference between these is that the feature from Jetpack renders the popular posts only from 2 days and our will display the popular posts from 7 days.

Thanks for your understanding!

Hello marcello.oddini,

Unfortunately, we do not have any tested plugins in this regard and also, the theme does not have such an option that offers you a way to set the Co-Authors, sorry! Please notice that this is not a simple task and it could be made only via custom work and we cannot provide this type of services at the moment, sorry! As a hint, please try to check the following topic for a basic example for this implementation, like this -> https://forum.tagdiv.com/topic/author-alias/

Thanks for your understanding!

Hello billspyropoulos,

Please notice that your custom module will not appear in the Theme panel->Excerpts because it is required to make some additional customizations in the panel folder which affect the Theme panel settings in order to achieve as you wish. Please notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! As a hint, you will have to use the length direct in your code, like this -> http://screencast.com/t/7NgzexzkW

Thanks for your understanding!