Hello moor,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP and check if your problem is still there -> https://forum.tagdiv.com/how-to-update-the-theme-2/. Also, please try to use the theme without any untested plugins because these could interfere with the theme and might create a lot of unknown issues. Please keep in mind that we cannot provide RTL support because that involve custom work and this type of services are not covered by our support policy, like this -> https://forum.tagdiv.com/support-policy-2/

Thaks for your understanding!

Hello Leo,

Unfortunately, our theme has not been designed to be used in RTL mode, sorry! Please notice that if you want to make to work well in RTL support, you will have to do some additional customizations that involves custom work. If you need this layout and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please check our support policy, like this -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello NightSerf,

We have done a lot of investigation and we found that this problem comes from SEO Yost Plugin in which relate to permalinks (our theme uses get_permalinks function). Please check the following links for more references in this regard, like this -> https://forum.tagdiv.com/topic/error-links-after-upgrading-to-7-newspaper/ and here ->
https://github.com/Yoast/wordpress-seo/issues/4328

Hope this helps!

Thanks for your understanding!

Hello djgruber,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message

Hello moor,

I have checked your website and I saw that you are using RTL mode for your website. Unfortunately, our theme does not have such an option for RTL mode and because it has not been designed to be used in this mode, sorry! Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Try to revert the theme to the default state, without untested plugins, clear all your caches and let us know if your problem is still there after these changes.

Thanks for your understanding!

Hello infrastructureaustralia.com,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello krisorqla,

I have checked your website and I saw that your menu is not working fine. First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), try to clear all your caches, purge CDN file if you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if your problem is still there, please contact your hosting provider because it is possible that your dedicated served to have cache and ask to be removed for achieving best results.
Please notice that your images could be affected by your untested plugins. Try the theme without then and check the results.
Please notice that the loading time for your site depends on many factors and please notice that we cannot provide support for speed optimization because it is not covered by our support. First of all, please ensure that your dedicated server meets these requirements, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, you can use our tutorial regarding on page speed, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please ensure that you have correctly set it your facebook counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello macamp,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message

Hello mhendiz,

Do you have used before this type of demo? What steps do you have followed to get rid of it? I suppose that you have used Tech demo and then you have removed it and this request still remains there without any effect (0 B). Please provide more details about this case so I will be able to identify the root of this request.

Thanks for your understanding!

Hello paolo7873,

If you want to change the logo for your mobile, please notice that you can change it from Theme panel->Logo section, like this -> http://screencast.com/t/3uUDdFAyE

Thanks.

Hello Ground Zero,

I have checked your website and I haven’t seen any problems on your website. About what type of images do you refer? Please provide more details about your problems so I can identify it and also, you can provide some useful screenshots so I will be able to provide a more accurate response.

Thanks.

Hello szedmaktom,

I have checked your website and I did not seen any duplicated title. Please be more specific in what case this will appear and also, please provide a screenshot so I can identify the place.

Thanks for your message!

Hello broadstone,

There is an option for it in Theme panel, like this -> http://screencast.com/t/qhQQGx2Hh

Thanks.

Hello goldfish45,

Please notice that this type of feature is named mega menu and if you want to set it on your site, you will have to do that according to our documentation here -> https://forum.tagdiv.com/mega-menu/

If you refer to something else, please provide more details.

Thanks.

Hello moor,

Please provide your website URL so I can inspect it closer this behaviour so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Page52,

Please ensure that your ad code is correct. So, as you can see in our documentation, the theme supports only the Google Adsense and also, if you want to use other custom ad code you will have to check this link here -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ Also, please ensure that you are using the latest version of theme (Newspaper 7.1.1), WordPress (4.5.2) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Try to clear all your caches and test it again.

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello icsiaid,

If you want to decrease your header for politics demo, you will have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-politics .td-header-style-11 .td-logo-wrap-full {
min-height: 0;
line-height: 0;
}

The result -> http://screencast.com/t/Zn56QDncXXZq

Thanks.

Hello szedmaktom,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1), WordPress (4.5.2) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Please ensure that you have updated your theme only via FTP because this is the surest method in this case. Try to clear all your caches and check again. I have tested on my side and the custom Sidebars are working fine.
Also, please make sure that this type of issue does not come from your untested plugins. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello karanberi,

I assume that you are using a plugin to bring the FB instant articles in our theme because the theme does not have such an option for achieving that. So, please notice that our theme does not have such a tested plugin with this functionality and we cannot provide implementation and support for this type of plugin, sorry! If you want to develop our theme through adding some of these options and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello infrastructureaustralia.com,

I have checked your shortcode and this is not correct. I saw that you are using the Custom layout for your Visual Composer row, which is wrong if you are using with our theme, like this -> http://screencast.com/t/vnW8DG3kerR
If you want to create a smart sidebar for your homepage, please notice that it should be like so -> http://screencast.com/t/QhwVj7jsTp Please try to create a new page for testing and add the following code on your backend ->
[vc_row el_class="td-ss-row"][vc_column width="2/3"][td_block_1 custom_title="Block title 1" ajax_pagination="load_more"][/vc_column][vc_column width="1/3"][td_block_6 limit="2"][/vc_column][/vc_row]

Hope this helps!

Thanks for your understanding!

Hello paolo7873,

Unfortunately, our theme does not have such an option and for achieving that is needed to do some additional customizations through code.
So, if you want to add the Ads for your top category page, you have to use do_shortcode method with your Custom Ad. The code is -> and this you have to add in your category template core file used by you. Below I gave you an example for category template 1 -> http://screencast.com/t/LOwIThu9 Also, please ensure that you have set your Custom Ad 1 -> http://screencast.com/t/hAfyOSQKxt2 In this way, you have to implement on your website.

Hope this helps!

Than kyu for the message!

Hello g10ktk,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello yachtsailingcharter,

Please try the code below.

.td-header-wrap .td-header-sp-top-widget .td-icon-font {
color: red;
}

The result -> http://screencast.com/t/Z8ckZ97a

Thanks.

Hello g10ktk,

Please provide your website URL with the exact links where I can find these types of pagination so I can directly work on your website and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello jencinas69,

Please notice that you can set your block filter from the Block Settings to exclude the category if you do not want to show them (sub-categories) you will have to use the exclude function (with ‘-‘ minus ID category ID ‘-47)
For example, I have Fashion category which has 4 subcategories, like this -> http://screencast.com/t/pOTO6Xfsr So, if you want to exclude all of these subcategories, you will have to follow the following steps, like this -> http://screencast.com/t/LsSZ0In0r -> http://screencast.com/t/Sz1eCZXcAd and then, here you should see the results -> http://screencast.com/t/VSb6MDEwiaP2

Hope this helps!

Thaks for your understanding!