Hello ecua123,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thaks for your understanding!

Hello Paul,

I am glad that I could help!

Thanks.

Hello bwebdev,

If you have some problems with saving, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) with the required plugins and then please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about saving with Wordfence plugin. If you have this type of plugin to active, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello Paul Walter,

Please notice that this is the theme behaviour when it used this type of post template. Please notice that if you want to change the structure of this block you will have to do it only through additional customization and this involve custom work. Also, if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
As a hint, you can use the following code and place it in Theme panel->Custom CSS area.

The code is ->

.td_block_20 .td_module_14 .td-module-meta-info {
bottom: -100px;
}
.td_block_20 .td_module_14 .td-excerpt {
padding-top:100px;
}

The result you should see here -> http://screencast.com/t/5nCpiyRYcT

Hope this helps!

Thanks for your understanding!

Hello int24news,

Firstly, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) only via FTP because this is the surest method in this regard. Also, please ensure that this type of issues does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that all untested plugins could interfere with the theme and might create a lot of js errors which cause this. Also, try to turn off the lazy load feature from the theme panel, like this -> http://screencast.com/t/PG9n73BJIg

Hope this helps and let us know how it goes!

Also, if your problem is still there after

Thaks for your understanding!

Hello Paul Walter,

Please provide your website URL with the specific link where the problem appeared so I can further inspect the issue and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello StudentLife,

Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and this was made only via FTP because this is the surest method in this regard. Also, if you are using the PHP 7 version, please notice that this type of version was not been tested with our theme and might appear some unknown issues. Please try to rule out the conflicting plugin through disabling all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello szedmaktom,

Please notice that our theme does not have control of these titles. Please keep in mind that if you want to control this, you will have to install the Seo Yoast Plugin because it is fully tested with our theme and seems to work as properly and then trying to control them as you wish. For more information about these settings, please try to consult the plugin’s documentation here -> http://kb.yoast.com/article/146-yoast-wordpress-seo-titles-metas-template-variables

Thanks for your understanding!

Hello DzielnyTabaluga,

Please notice that these type of plugins are not tested with our theme and we cannot provide support for these, sorry! We recommend using the theme only with our tested plugins to rule out the conflicting plugins. As a remark, I have checked your website and I saw that the Previous/Next Button is working fine.

Thanks for your understanding!

Hello mc_kot,

For your first request, if you want to display only the category, you will have to set your post to have primary category from the panel, like this -> http://screencast.com/t/xXju3BtK0J

For your first request, you can change the color for each category tag from the panel, like this -> http://screencast.com/t/coKasx0r

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello case,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the required plugins ->Visual Composer 4.11.2 and Social Counter 4.1. Try to clear all your caches and test it again. Also, please ensure that you have right set your Social Counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello aco_and_co,

If you want to change the background colour and if you want to still unchanged the footer section to be in full-width, you will have to use a bit of CSS code for a general container and apply the below code, like this ->

The code is ->

.td-main-content-wrap {
background-color:red;
}

The result -> http://screencast.com/t/zZiKNQLBn

If you need more additional customization, please notice that it require custom work and we cannot provide this service at the moment and you will consider hiring a freelancer/developer to help you in this regard, sorry!

Thanks for your understanding!

Hello ecua123,

If you have some problems with saving, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) with the required plugins and then please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about saving with Wordfence plugin. If you have this type of plugin to active, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello agungfaz,

Please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks.

Hello janamtrup,

Unfortunately, our theme has been designed to use the Only Instagram ID and not multi-Instagram, sorry! If you want to implement this option, you will have to do some additional customization through code that involves custom work and this type of services is not covered by our support, sorry! If you want to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you. For more information about our Instagram, please check here -> https://forum.tagdiv.com/instagram-widget/

Thanks.

Hello erwinc,

Please notice that you can set your block filter from the Block Settings to exclude the category if you do not want to show them (sub-categories) you will have to use the exclude function (with ‘-‘ minus ID category ID ‘-47)
For example, I have Fashion category which has 4 subcategories, like this -> http://screencast.com/t/pOTO6Xfsr So, if you want to exclude all of these subcategories, you will have to follow the following steps, like this -> http://screencast.com/t/LsSZ0In0r -> http://screencast.com/t/Sz1eCZXcAd and then, here you should see the results -> http://screencast.com/t/VSb6MDEwiaP2

Hope this helps!

If you refer to something else, please provide more details about this, so I will be able to provide a more accurate response.

Thaks for your understanding!

Hello cvs,

Please notice that you do not have enough posts for your category and that’s why on the category page nothing is displayed. Try to add some posts for this category and then these will be displayed on your side.

Thanks for your understanding!

Hello barbaut,

Please ensure that you have disabled the sidebar when you edit your page, like this -> http://screencast.com/t/6XbPRKa8a Please notice that this option is more restrictive than the Page Template option.

Thanks for your understanding!

Hello Ground Zero,

Please notice that this is talking about your custom images which you have added in your MCE editor when you edit a certain post, right? Please notice that here you can add what type of images you want and also, what type of size you wish. In this regard, please keep in mind that the theme does not use the thumbnail for your images which cut them to have the same size, as the module feature. Here, if you want to have the same size for all images, you will have to load the same size from your desktop, in order to achieve best results. As an example, if you want to have this size (640*359px) for all of your images, so you will have to crop them manually to this size before loading them on your site and then all of these will have the same size.

Hope this helps!

If is not what you mean and if you refer to something else, please provide more details.

Thanks for your understanding!

Hello krisorqla,

1)I have checked your website and I saw that you are using the header style 1 which has been designed that the logo to be on the left side and the ad on the right side (Header Ad). So, if you are not using the Header Ad you will have a white space instead of Header Ad. I recommend you to change the header style to another one which uses the logo placed in the center of your header section, like header style 9. For more information about our header styles, please check our documentation here -> https://forum.tagdiv.com/header-styles/
2) Please notice that our theme uses the WordPress comments and if you want to get rid of this feature, you will have to disable it from the Theme panel, like this -> http://screencast.com/t/WsfC3j7daa

Thaks for your understanding!

Hello davidcolq,

I have checked your smart list and I saw that it is working fine but when I link to the image, I will get error -> http://screencast.com/t/JPcdJbbr8f Please ensure that you have right set your smart list according to our documentation here -> https://forum.tagdiv.com/smart-lists/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side the smart list feature and everything seems to work as properly, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/smart-list-style-2/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello stil0s0,

If you want to insert some ads in your template, you will have to alter the code from the core file corresponding to your post template used by you. So, for example, if you are using the post template style 8, you will have to add your add code in loop-single-8.php core file, like this -> http://screencast.com/t/hXCseMB6miW Please notice that this type of plugin is not tested with our theme and we cannot say for sure if it will work 100% with our theme.

Thanks for your understanding!

Hello macamp,

In this case, you can use the same activation for your both sites which are from the same domain.

Thanks for your message!

Hello Sayeed,

I have tested on my side with smart list 6 and everything seems to work as properly, as you can see in our demo preview here -> http://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDEN file is your are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello Leo,

Unfortunately, our theme does not have such an option for images which are stored in Amazon S3 and maybe this method involve some additional customizations through the code for achieving better results. Please notice that we cannot provide customization services at the moment and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you to accomplish this.

Thaks for your understanding!