Hello yachtsailingcharter,

Please notice that we do not release every day an update for our theme. You will receive the message only when a new version of the theme was released, and this does not happen every day!

Thanks for your understanding!

Hello porventadirecta,

Please provide your website URL so I can further inspect your mobile logo so I will be able to provide a more accurate response in this regard.

Thanks for your understanding!

Hello jdovale,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of Visual Composer (4.11.2) and Social Counter (4.0). Try to clear all your caches and test it again and check the results. Also, if your problem will be still there, please try to make a new clean install with the latest version of the theme and Visual Composer, via FTP and check how it goes the theme with the default state.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello

If you problem is still there, please try this tool from this link here -> https://developers.facebook.com/tools/debug/og/object/ There you will have to add the certain URL for your post with this problem and you will have to press the Fetch new scrape information to update the data sharing for your post and then you will have to try again to share this and check the result.

Hope this helps and let us know how it goes!

Thanks.

Hello Mini2010,

Please notice that our header styles differ between them and the MENU TEXT ACTIVE & HOVER COLOR do not apply the same for each header style, as you can see here -> http://screencast.com/t/RqRaemCJgEyb -> http://screencast.com/t/GY1RwozB and http://screencast.com/t/IdMaISFyRZ -> http://screencast.com/t/T5IRbGwMypNo

Thanks for your understanding!

Hello iamkingsleyf,

Please try to make a new clean install with the latest version of the theme and install there all the required plugins and check the results. Please notice that all of these processes have to be done only via FTP because this is the surest method in this regard. Try to clear all your caches and check the results. For more information about theme updating, please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Balleto,

Also, please ensure that this type of issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your cache, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that I have tested the mobile theme in this case for my side and it works perfectly. Please try again after you have followed this advice and check the results and let us know how it goes.

Thanks for your understanding!

Hello johnny1993,

Please keep in mind that our theme has a list with own tested plugins, like this -> http://screencast.com/t/ZuhpsWkez With these types of plugins, the theme will work as expected without any conflict. So, if you are using another untested plugin, please notice that might appear a lot of unknown issues which can damage the theme and we cannot provide support for untested plugins, sorry! For more information about our support policy, please check this link here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello akashpandit,

Unfortunately, our theme has not been designed to offers you a way to increase or decrease the width. Please notice that our theme does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!
So, if you want to create your own front page with only videos, you will have to use the Player element from Visual Composer, like this -> http://screencast.com/t/WL0TiUuNJeJ and the results you should see here -> http://screencast.com/t/9hYZPfNzG Also, if you want you can use and this element -> http://screencast.com/t/dGATtApC7ut

Thank you for your understanding!

Hello alpsbox,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also. please provide the link of this topic so we can identify you.

Thanks for the message!

Hello senvichet,

First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and then please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello acluk,

Unfortunately, our theme has not been designed to offers you a way to increase or decrease the width. Please notice that our theme does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello colgate,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of Visual Composer 4.11.2. Try to clear all your caches and test it again. Please notice that all of these processes you will have to do only via FTP because this is the surest method in this regard. For more information about how you can update your Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for your understanding!

Hello colgate,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of Visual Composer 4.11.2. Try to clear all your caches and test it again. Please notice that all of these processes you will have to do only via FTP because this is the surest method in this regard. For more information about how you can update your Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for your understanding!

Hello Johnny1993,

Unfortunately, this type of plugin is not tested with our theme and we have no idea about the theme’s behaviour with this plugin and also, we can’t say for sure if this plugin will work 100% with our theme, sorry! Also, please notice that we cannot provide support for untested plugins.

Thanks for your understanding!

Hello babusmagic,

Please notice that you can change this name from your Theme panel->Translations, like this ->http://screencast.com/t/QzxMbbOWtloq

Hope this helps!

Thanks.

Hello Salyan,

You can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your problem. Please tell us again there which is your problem so we can know this.

Thanks.

Hello rajanpandit,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the required plugins, like this –> Visual Composer ->4.11.2, Social Counter ->4.0. Try to clear all your caches and test it again and check the results. Also, please notice that you have set properly the Social Counter plugin according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thanks.

Hello bahcelievlerilcesi,

Please notice that our News Magazine demo does not have the mobile theme installed and this demo uses the responsive mobile and not the mobile theme. So, I have checked your website and I saw that you’re using the mobile theme. Please keep in mind that the mobile theme displays you only this type of Grid for your top of the home page…so, if you want to achieve the same layout for your mobile mode as the demo you will have to disable the mobile theme and then the theme will be switched to the normal responsive mobile version. For more information about mobile theme, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Balleto,

First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and then please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello lordmazus,

I have checked you website and I saw that your sharing button is working fine now, as you can see here -> http://screencast.com/t/niONnoNUDC Please notice that if your problem reappears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Eurorus,

This type of problem appears when you are using a more powerful caching plugin and I suspect your problem begin from this case. In general, the main page should be updated automatically without you need to follow the steps which you have presented above. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please notice that we recommend using the WP Super Cache plugin for your caches. If you problem is still there, please try to switch the theme to the default one and try to set your home page to be from your latest posts from WP panel ->Reading, like this -> http://screencast.com/t/2w6WacyC and check how it goes.

Hope this helps!

Thanks for your understanding!

Hello Eurorus,

For your first request, please notice that our theme does not have such an option for it and please notice that it is not a simple task to achieve this because involve custom work and we cannot provide this type of services at the moment, sorry!
For your second request, please notice that the location button is working well for Firefox, Safari, and IE browser, without Chrome because they pulled out the localization services.

Thanks for your message!

Hello okgo87,

Unfortunately, our theme does not have such an option for Co-Authors, sorry! Also, please notice that this type of plugin is not tested with our theme and we have no idea about the theme behaviour with this plugin and also, we cannot say for sure if this plugin will work 100% with our theme, sorry! If you want to implement this feature, please notice that this is not a simple task and require custom work. If you want to display more levels in ur theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello amorpeth,

Please notice that this vertical line appears when you have active the SIDEBAR for to known how space is occupied by your content and how by your sidebar. If you will disable the sidebar, this vertical line will disappear.

Thanks.