Hello all,

Please try to update the theme to the latest version of it, Newspaper 7.1.1 and update all the required plugins to the latest version of them ->Visual Composer -> 4.11.2 and Social Counter -> 4.0 and then clear all your caches and check the results.

Thanks.

Hello salimnazer,

Please notice that all your settings are kept to MySql database and when you update your theme, all of these will be loaded on your backend. So, please try to make an NEW install with another database and simply install your theme there and check after the theme behavior.

Hope this helps and let us know how it goes!

Thanks for you understanding!

Hello

Please notice that if you want to display your Most Popular posts for your category page, the only way to achieve this is to select this option from your filter button, like this -> http://screencast.com/t/IL4GCmtWJeg Please notice that the default behaviour for the category page, regarding on posts filter is by ‘LATEST’. If you want to change this behaviour to be by ‘Most Popular’, please notice that this is not a simple task and it requires to do some additional customization through code that involves custom work which is not covered by our support at the moment, sorry! If you want to display more levels in our theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you.

Thanks for you understanding!

Hello szedmaktom,

It seems to be a problem with the accepted language by this widget. So, please check our Translations section from the theme panel and check there what kind of languages are available for our theme, like this -> http://screencast.com/t/OA6itXIAUh and also, here -> http://screencast.com/t/0GWXmBxGHrl Try to clear all your caches and test it again.

Thanks for your understanding!

Hello iamkingsleyf,

The latest version of Newspaper now is 7.1.1. Please try to update it to this version and please ensure that all of these processes have been made them via FTP. Try to clear the cache server and test it again.

Hope this helps and let us know how it goes!

Thanks.

Hello Larshell,

I have checked your website and I saw that you are using a lot of untested plugins which could create this type of issue in the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.

Thanks for your understanding!

Hello cooolvita,

If you want to get rid of that white space, you will have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->
.td-crumb-container{
display:none!important;
}
.td-post-title {
display:none;
}
.td-module-meta-info {
display:none!important;
}
.td-post-content .wpb_text_column{
display:none;
}
The results you should see here -> http://screencast.com/t/vlpPbbXS7S3A
Also, if you want that the code below to be applied only for your mobile devices, you will have to use the following code with @media attribute –>>

@media (max-width:767px){
.td-crumb-container{
display:none!important;
}
.td-post-title {
display:none;
}
.td-module-meta-info {
display:none!important;
}
.td-post-content .wpb_text_column{
display:none;
}
}

So, please notice that your second request regarding no reducing the height for the Block 14 thumbs size involves custom work and this type of service is not covered by our support. Please notice that you can control the posts which will be displayed for your Block 14 from the Block Settings panel, like this -> http://screencast.com/t/2l4lU8fi91 and the results you should see here -> http://screencast.com/t/yTw1CkBwFw7x

For more information about our Blocks, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/

Hope this helps!

Thanks for your understanding!

Hello bowman9991,

Unfortunately, our theme does not have such an option for it, sorry! I have added this suggestion to our list of improvements. In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can use a plugin.

Thanks for your understanding!

Hello all,

If you have ensured that you have followed all the steps which I have explained you above and the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect you setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello bowman9991,

Thanks for your suggestion. I have added this on our list of improvements and we will consider in the near future.

Thanks for your message!

Hello salimnazer,

You can do this if you make a new clean install, only with the latest version of the theme and required plugins which come bundled with our theme -> this is the default state for the theme. Please try this way and let us know how it goes!

Thanks for your understanding!

Hello dreammy

Unfortunately, our theme does not have such an option to crop your image only for your desired size. Also, please notice that you will only have these options for your image size, like this -> http://screencast.com/t/9c3BIoLV and the light-box will display you that image to original size -> this is default settings for our light box.

Thanks for your understanding!

Hello all,

Please notice that this type of feature was tested until releasing and now are working fine for my side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need further assistance in this regard because your problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Navito,

Please notice that this website is very well customized by it’s owner and requires to spend a bit of time until you will bring this layout. Also, please notice that this website has the similar layout with our travel demo layout and if you want to bring this, please try to follow the below tutorial in this regard ->

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1)This is the ‘shortcode’ of the page layout. You can simply paste it inside to your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2)The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3)Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

4)In the final step, you will have to copy/paste the custom CSS for this demo travel from the core file, like this -> http://screencast.com/t/oQurpGTnM

Also, please notice that if you want to add the banner which looks like as Travel demo, you will have to use Visual Composer ->Stretch Row for the image, like this -> http://screencast.com/t/BKSJkm1Zxetc -> http://screencast.com/t/3RTst4tfRW

Hope this helps!

Thanks for your understanding!

Hello Edward,

Please notice that if you are using more items for your top-bar menu, the social icons will fall to the second line. To fix this case, please try to use a bit of CSS code and place it in Theme panel->Custom CSS area.

The code is ->

.top-header-menu li a {
margin-right: 15px;
}

The result -> http://screencast.com/t/E6EkmWB2

Thanks.

Hello willysawa,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) because int he latest version of our theme was implemented H1 tag in ur logo, as you can see here -> http://screencast.com/t/GoWPMv9eR -> http://screencast.com/t/2genVePI

Thanks for your message!

Hello masc,

Unfortunately, our theme does not have such an option for this, but please notice that you can add your desired button everywhere you want on the page, using this Visual Composer element, like this -> http://screencast.com/t/OAYeOzlO2tnk and you might be customized it as you like. So, if you want to add more deeps option for your button, please notice that this type of task involves custom work and we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello amorpeth,

If you want to remove the sidebar from your backend, please consult this topic here -> https://forum.tagdiv.com/topic/editor-style-less-file-remove-sidebar/

Thanks.

Hello johnsout,

Please notice that the Page level ads implementation is not tested for the mobile theme and we cannot say for sure if it works as properly, sorry!
In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello Ar_farazon,

Unfortunately, until now we do not have any solution in this regard, sorry! This is a known bug and we are working on a fix for it in near future update.

Thanks for your understanding!

Hello Eurorus,

I do not exactly understand what you mean, sorry! Please provide more details about what you want to know so I understand better and also, so I will be able to provide a more accurate response.

Thanks!

Hello PGN,

I am glad that you solved you solved your problem.

Thanks.

Hello ZodelStudios,

Thanks for your suggestion and we will consider for next future update.

Thanks.

Hello Isabella,

Please notice that if you want to add a widget in your page content, you will have to use Widgetised Sidebar from Visual Composer, like this -> http://screencast.com/t/eOWVASioU -> http://screencast.com/t/kqrnArABW and then you will have a widget for your page content.
If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello VoZz,

Please notice that the ID is not relevant for Featured category because if you have removed it and then you have added it, the ID will be the different one. So, please notice that the theme uses the name and the slug so the category can be hidden. The name needs to be “Featured” and the slug “featured” If you create a category like that, then it will work like the one that the theme creates by default.

Thanks for your understanding!