Hello tuliss,

Our theme is not yet compatible with php7. Some elements have become deprecated in the new version of PHP so if you want to use version 7 you can ignore these warnings but as the version 7 is not tested, we suggest staying to version 6.

Thank you!

Hello Pedro,

This kind of issue might be caused by your untested plugins. Please ensure that this kind of issue does not come from there. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible as some untested plugins to create interference with the theme creating these issues.
Also, after removing your untested plugins if your problem is still there, please notice that you have some problems with your database and I am not able to provide you an accurate response because it is not theme related. Please contact your hosting provider and ask them a fix in this regard because they should be able to give you more accurate explication or fixes.

Thank you for your understanding!

Hello John,

Please try to make a fresh install of the theme and then only install the Visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/ Also, please ensure that you have the latest version of the theme because there you will find the latest version of Visual Composer that come bundled with our theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello chas_donaldson,

Please ensure that you have correctly downloaded the theme from Envato Market. Also, please notice that we recommend doing your theme instalation via FTP. Please try this way according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello shae101s,

I have checked your website and I saw the problem with your post images. Also, I have checked your console and your source page and I have notice that you have a lot of js errors through your console and also, you are using a lot of untested plugins -> http://screencast.com/t/zy0SJ9p1Kc which interferes with our theme and could cause a lot of unknown issue in theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After this, enable your plugin one by one and try to identify the culprit in this regard and remove it. Also, you will have to search an alternative in your case to avoid this issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello jivy26,

If you want to increase the subcategories number displayed in mega menu just increase this value: http://screencast.com/t/j5E9nnid6p7

Thanks.

Hello lancetylerphotos,

I have checked your website and I saw that your thumbs are not generated. This issue comes from your untested plugins, especially Photon module from Jetpack plugins. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, you have to regenerate your thumbnails using the Regenerate Thumbnails. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Vesa,

Please try the code below and place it in Theme panel->Custom CSS.

The code is ->

.meta-info .td-block-author {
margin-right: 10px!important;
}
.single_template_3 .td-post-header-full .td-category li {
margin-right: 10px;
}

Thanks.

Hello hedfox,

I guess that you get this errors because you are using the Envato Toolkit for automatically updates. Please check this topic here -> https://forum.tagdiv.com/topic/error-when-using-envato-wordpress-toolkit/ because there was discussed this problem.

Thank you for the message!

Hello travisnw,

Unfortunately, our theme does not have such an option in this regard, sorry! Also, we do not have any recommendation for plugins in this regard because we have not tested those plugins, sorry! Unfortunately, we cannot provide customization services at the moment but usually, we recommend the developers from studio.envato.com.

Thank you for your understanding!

Hello lettogsunn,

1)As you can see in our demo preview, for post template default, the content is already BELOW the top picture and it is not above of it, like this -> http://demo.tagdiv.com/newspaper/120-er-visits-linked-synthetic-wordpress-nyc-past-week/ -> http://screencast.com/t/TlFbWEE5 If is not what you mean, please provide more details in this regard.
2)It is required for your website URL so I can further inspect your icons and also, so I will be able to provide a more accurate response.
3)You have to leave to active this option from your panel and then you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custm CSS area.

The code is ->
.home .td-module-meta-info {
display:none;
}
.td-ss-main-sidebar .td-module-meta-info {
display:none;
}
4)This is our block 13 -> http://demo.tagdiv.com/newspaper/block-13/ It shows the title and the excerpts below the title. I do not know what introduction you are referring to. Please provide more details in this regard.
5)Unfortunately, this is the standard design for our blocks and if you want to change the structure of this you can damage the layout of them. Also, please notice that is not a simple task and require some additional customizations. As a hint, you can begin to block 20 with the below code.
The code is ->
.td_block_20 .td_module_14 .td-module-meta-info {
bottom: -170px;
}
.td_module_14 .td-excerpt {
margin-top: 170px;
}
6)Please try the code below.
The code is ->
.td_block_related_posts .td-related-right {
display:none!important;
}
7)I suppose that you are reffering to our smart side bar. For more information about how you can create this, please check our documentation here -> https://forum.tagdiv.com/smart-sidebar-2/

Hope this helps!

Thanks.

Hello berchman,

Also, to be sure, you can try to make a fresh install of the theme and then only install the Visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello ealeksa,

Please check the Visual Composer elements and try to create your own page by your desire. There you can see our blocks that use modules and you can change what kind of this you want. -> http://screencast.com/t/JVuz3cVgKdH -> https://forum.tagdiv.com/how-to-use-visual-composer/ -> https://www.youtube.com/watch?v=ss-BEobegAw

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve.

Thanks.

Hello pasqualino77,

I have checked your code and you do not follow the steps that I gave you above. Please check again your code and follow the right way, like this -> http://screencast.com/t/klkjHLn5sLu After then please clear all your cache and check the results.

Thanks.

Hello fkpress,

If you want to create our TagDiv Gallery feature, please check our documentation here -> https://forum.tagdiv.com/gallery-2/

Hope this helps!

Thanks.

Hello Sylvester77,

Try the code below.

.td-author-description {
color:black;
}

The result -> http://screencast.com/t/evnvJuD9Q25

Thanks.

Hello kognitoweb,

Please check here -> http://screencast.com/t/kmxWCH5v

Thanks.

Hello pasqualino77,

Please follow these steps -> http://screencast.com/t/PH5D2HJ2Z -> http://screencast.com/t/YXHvlCAYj and then the result you should see here -> http://screencast.com/t/chAh8RtRJhtW Now, please notice that the LATEST sorting will be the Alphabetical order and the Latest will not work. Also, you can translate the LATEST to be ALPHABETICAL A->Z.

Thanks.

Hello putiek,

Unfortunately, this counter do not come from our theme but only from FB Comments. Please check your plugin and try to disable these from the panel of the plugin because I cannot hide with custom CSS code because does not exist any class that I can target them, sorry! ->> http://screencast.com/t/3CmrTB4a

Thank you for your understanding!

Hello dano1066,

Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.
Also, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello ilmarques,

Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Thank you for the message!

Hello razakey,

Please try to read the following topic here -> https://forum.tagdiv.com/topic/text-at-the-end-of-each-posts/ because there you can find the way how you can add the text before or after your post.

Hope this helps!

Thank you for the message!

Hello kognitoweb,

Please provide your website URL so I can know about what “from” word you are talking about. Also, please provide a screenshot with the certain place where this is located.

Thanks.

Hello Sylvester77,

Please try the code below because this one will be applied only to your author page. As you can see I used the .archive class to be more specific.

.td-page-title {
color:white;
}
.archive .td-module-meta-info .td-module-title a{
color:black!important;
}
.desc {
color:white;
}

Thanks.

Hello papilleclandestine,

Please ensure that you have used the same header style as in the demo, like this -> http://screencast.com/t/OQrhrHT4H ->> td_header-style-11 because this header uses the full logo. If you are using another header style, the logo will be resized. For more information about header styles, please check our documentation here -> https://forum.tagdiv.com/header-styles/

Thank you for your understanding!