Hello ankits3a,

Unfortunately, the Wordfence plugin is not working with our theme because it creates conflict with the theme and cause a lot of unknown issues. Also, if you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.

Thank you for your understanding!

Hello Reza,

Unfortunately, we do not have a workaround for you in this case, sorry! Please notice that is not a simple task to make it working this plugin with our theme because the theme will have to be adjusted and this require custom work. Please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello anthony volpe,

Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It could be a plugin’s conflict which could create this issue. If you need more assistance in this regard and you cannot accomplish to add more items to your drop-down menu, please send us an email at contact@tagdiv.com with your log-in information so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for your understanding!

Hello TPRouhana,

I suppose that you are referring to the strange icons from your right corner -> http://screencast.com/t/G5jAt1vmVnV
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Philcomputing,

Unfortunately, as my colleague said you above, the Custom Post Type was not been designed to be used in Mega Menu and if you want to make it working in this case, you have to do some additional customizations that involve custom work. Please notice that we cannot provide customization services at the moment and if you need this, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com.

Thank you for your understanding!

Hello pianod,

Unfortunately, please notice that you have not correctly followed the steps in order to create the smart list. If you want to create a smart list on your post, you must have like this -> title – image – description. Please notice that you cannot have only a gallery image in this case. For more information about how to create a smart list, please check here -> https://forum.tagdiv.com/smart-lists/

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response. Also, if you need more assistance in this regard and you have correctly set it your smart list, please provide your website URL so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello elpaulli,

If you want to sort your posts and order by Tags, you have to use the filter by tag slug from Block Settings, like this -> http://screencast.com/t/NQqp6lMGXnN and in this example, the block 9 will show you the posts which have abc tag and it part of Travel category. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve, so I will be able to provide a more accurate response.

Thank you for the message!

Hello broadstone,

I have checked your website and I saw that you are using the block 18 feature. Please notice that this is the style for this type of block and if you want to change this, it is not a simple task and require some additional customizations through code that involves custom work. If you want to get the same design as you explained above, I suggest using the Block 21, like this -> http://screencast.com/t/0Jh3fgNqmp

Hope this helps!

Thank you for the message!

Hello alphaifel,

Unfortunately, this og:description tag not come from the theme but only come from Seo Yoast and this tag will be generated automatically for your posts. If you want to have control over this, please check the plugin’s documentation here -> http://kb.yoast.com/category/42-wordpress-seo -> https://wordpress.org/support/topic/how-to-hide-post-meta-when-sharing-on-facebook Also, from the theme you only can change the description structure when editing the post, like this -> http://screencast.com/t/9rE1cOE0

Thank you for the message!

Hello hwhosting,

First of all, please ensure that this kind of issue does not come from your untested plugins which are using on your side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello emalgumlugardomundo,

Please try to make a fresh install of the theme and then only install the visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps!

Thanks.

Hello saffamatt,

I have checked your website and I saw that you have some js errors in your console. I suspect this issue come from your untested plugins which interfere with the theme and could create some unknown issue. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Before this, you can try to disable the lazy load feature from theme panel if this is active, like this -> http://screencast.com/t/Wmjkad9U
Also, please try to update the theme to the latest version (6.7.1) and the Visual Composer (4.11.2).

Hope this helps and let us know how it goes!

Thank you for the message!

Hello gauravkohli,

Unfortunately, your steps are not ok. First of all, please try to make a clean install, without any copies and replacements of style.css. For more information about how to update your theme, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and then, after you have the latest version of the theme you have to check your old CSS in Theme panel->Cusotm CSS area and see if this will apply to your new version if this is valid. If your custom CSS is valid and are applied to the latest version you leave on Theme panel->Custom CSS box or you can move the code in the bottom of the file in style.css.

Hope this helps!

Thank you for the message!

Hello Reza,

Unfortunately, as I said you above, the premium version of SEO Yoast is not tested with our theme, sorry! We recommend using the free version of the plugin (v.3.1.2) because this version is tested with the theme and everything seems to work as expected. In your case is talking about the conflict between theme and plugins. As a suggestion, you can try to disable all the active plugins, leave just Visual Composer and your SEO Yoast Premium plugin to active, clear all cache and check if this plugin is working, otherwise please notice that we do not have the workaround in this regard, sorry!
Please keep in mind, that most often, these kinds of conflicts between plugins are resolved by the plugin’s author or these will be fixed in the future updates. As you can see here -> http://screencast.com/t/G17fxxmOzSpq the Visual Composer should be valid with all versions of SEO Yoast. You can try to contact the Visual Composer author in this case and ask them about this problem because they should be able to provide a more accurate response than our team.

Thank you for your understanding!

Hello Apolonh,

I have checked your website and I saw that you logo are already set it to 27*90 px, as you see here -> http://screencast.com/t/ecC3JL3rm8Uk Please try to clear all cache and check again the results. If you need more assistance in this regard, please provide a screenshot so I can see your situation from your side.

Thank you for the message!

Hello kognitoweb,

Until now, unfortunately, the theme does not have this option at the moment. I added this request to our update list and hopefully, we will be able to provide such a feature in a future version of the theme.

Thank you for your understanding!

Sorry for the inconvenience!

Hello vadikcoma,

I have checked your website and I saw that you are using a lot of untested plugins which could interfere with the theme and create some unknown issue. For a quick workaround, you have to use a bit of CSS code to fix it.

The code is ->

.wpb_wrapper h3 {
margin-top: 0!important;
}

The result you should see here -> http://screencast.com/t/IDmndnlOc

Also, please notice that you should disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thank you for the message!

Hello joyceloh,

Unfortunately, our theme does not have such an option to zoom in, as you have explained above, sorry! You should try to find some plugins with this functionality and see how it work for you. Unfortunately, we do not have any recommendation in this regard, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to implement this for you in our theme because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello Torgut,

If you want to align these two pictures you can do it from your visual editor, like this -> http://screencast.com/t/GZuWsxeee9j Here you can see the initial situation when you add your pictures ->as you can see these are not alignment. For your first image, you have to give the left align, like this -> http://screencast.com/t/ITQrsPFXo and the result you should see here -> http://screencast.com/t/K4yodfXs8y

Hope this helps!

Thank you for the message!

Hello karrieristen,

I have checked your website URL and I saw the color switching in your header and also, I saw that you have speed booster to the active mode that moves the js and stylesheet file in the footer, the process that could cause this flash. Please notice that the CSS working in cascade and the first time take the code from style.css that is black and then take the color that you have changed from Theme panel that is white and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired value of color, like this -> http://screencast.com/t/6NUCthcBGI

For you second request, please provide more details about what you want to change because I do not understand very good what you mean. Also, please provide a useful screenshot in this regard so I will be able to provide a more accurate response.

Hope this helps!

Thank you for you understanding!

Salut Panait,

Incearca sa comentezi sau sa stergi segmentul de cod din tema noastra unde este chemat meta autorului din fisierul de baza td_wp_booster_functions.php, astfel -> http://screencast.com/t/tPeFyr4bQln si atunci va fi preluata doar informatia de la SEO Yoast pentru acest meta.

Multumesc pentru mesaj!

O zi frumoasa in continuare!

Hello Ar_farazon,

If you want to change the color of this border, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_module_8 {
border-bottom: 1px solid black;
}

The result you should see here -> http://screencast.com/t/9et3Aq2n0

Notice: If you want to have the same structure of the border, your have to replace the solid attribute with dashed, like this -> http://screencast.com/t/D5wY6swDI

Thank you for the message!

Hello wira,

I have checked your website and I noticed that your images are displayed fine as you can see here -> http://screencast.com/t/uqglNPtJRD Please clear your cache and test it again. Also, if your problem is still there, please provide a screenshot so I can see how it looks on your side.

Thanks.

Hello samwoods,

Unfortunately, I don’t know what kind of code you are added in the module files and as I said you above this task involve more additional customizations that involve custom work. This requires using the current class with $this and then you have to link the code of your sharing buttons.
Unfortunately, if you are not aware of the steps which needed in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello Reza,

Please keep in mind that you have to use only the plugins that come bundled with our theme because only these plugins are tested with the theme and work as properly. The premium version of Seo Yoast plugin is not tested with our theme and could create some errors through the theme. My advice is to use only the plugins that come with the theme for best results. If you want to make that this premium version of the plugin to work fine with the theme, please notice that you will have to adjust the theme to the plugin’s file and this involve custom work. If you are not aware of the steps which you needed in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!