Hello kognitoweb,

If you want to hide the authors from your posts only for your blocks with the certain category, please check the following topic here -> https://forum.tagdiv.com/topic/hide-authors-by-id/ and try to implement the method for your side. Also, please notice that you want to hide only for blocks, you have to edit only the td_module.php file. Also, there you have to add the in_category() condition which checks if the posts are or not in your desired category, using the category ID. For more references about this condition, please check here -> https://developer.wordpress.org/reference/functions/in_category/ Please notice that is not a simple task and this addresses only for advanced users. If you cannot accomplish these settings, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello Gopal,

If you are using the Wordfence plugin, please try to disable because we have some bad reports about this type of plugin and try to search another one with this functionality, sorry! This plugin creates a conflict in the theme which generate this type of issue with saving. Also, please check your console and see if you have some js errors through it. Also, if you have some errors about admin_ajax.php please contact your hosting provider because the problem is related from the server. Also, you have to check your system status if it has the right values for the parameters, otherwise, you have to increase the systems status, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please notice that you have to try this advice without any untested plugin. You have to use only the Visual Composer to active and also, all your cache memory would be cleared for good results.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello lya,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello himel1976,

I have tested your website and seems to works as expected and I have not identified any errors.

Thanks.

Hello delgermurun,

Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-scroll-up-visible {
display: none;
}

Thanks.

Hello Vittorio,

First of all, please try to disable all the active plugins, leave just Visual Composer to active and instal only the plugins that come bundled with our theme and rule out the conflicting plugins.
Please notice that the CSS working in cascade and the first time take the code from style.css that is set it by default and then takes you custom CSS that you have changed from Theme panel. As a workaround, you have to check your style.css and try to add directly in this file your desired custom CSS code.

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you for the message!

Hello heisenberg234,

If you want to add these icons to your menu, you have to use Font Awesome 4 Menus plugin. For more information about this plugin, please check our documentation here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/

Hope this helps!

Thank you for the message!

Hello oneavenuetv,

I have checked your website and I saw that you are using an older version of Visual Composer (v.4.9.2). The latest version of WordPress (v.4.5) ‘broke’ the Visual Composer and you need to update the Visual Composer to the latest version (4.11.2) and everything will work fine. You have to update the theme because in the latest theme’s pack we have the latest version of Composer. For more information about theme updating, please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you for the message!

Hello all,

This is the solution in this case. I have tested on my side and everything seems to work as properly. Please ensure that you have correctly followed the steps in this regard.

Thank you for the message!

Hello masc,

Please check the size for your ad from Custom Ad 1 area, like this -> http://screencast.com/t/hB3HMTU6aR If you leave the auto size, the theme will add the adequate size for your ad depending on where the ad is placed. If you want to have the same size for your ad you have to set it from Ad size from Custom Ad field. For more information about ads, please check our documentation here -> https://forum.tagdiv.com/custom-ad-spots/
We do not recommend using the Text Block for your Ads because this type of Visual Composer element will not render the ad code. You have to use the Ad Box from Widgets Area for footer section -> http://screencast.com/t/RrmSfDR9rzBF.

Hope this helps!

Thank you for your understanding!

Hello ealeksa,

Please notice that our theme has been designed to use modules and blocks. If you want to have the category page with the same design to your page, you have to use the same module. Please check your theme panel and set them as you wish -> http://screencast.com/t/ilemGqFJn1f and here -> http://screencast.com/t/mjO4GqcpYA you can see what kind of modules are used for your blocks. For more information about category and blocks settings, please check our documentation here -> https://forum.tagdiv.com/how-category-settings-work/ -> https://forum.tagdiv.com/block-settings-tutorial/ -> https://forum.tagdiv.com/category-tag-on-modulesblocks/

Thank you for the message!

Hello expatpost,

You have to use the Author Box element from Visual Composer, like this -> http://screencast.com/t/nmjtv8kmUB Please notice that our theme does not have any additional options for author’s page but only this option from Visual Composer. If you want to have more options in this regard, you need to find some plugins with this functionality and see how it work for you. Also, if you ant to display more levels in our theme and you are not aware of the steps you need to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello menecez,

If you want to change the thumbnail size for Block 14 you have to edit the core file td_config.php. There you can see all the theme’s thumbs and from there you can change those sizes, like this -> http://screencast.com/t/SEnMEM4OSCCJ -> http://screencast.com/t/7IjW8rRObjNe -> http://screencast.com/t/lpvk8Eby After those modifications, you have to regenerate your thumbnail using the Thumbnail Regenerate & Force Regenerate plugin. Also, please notice that we do not recommend to increase or decrease these sizes because you can break the layout of the theme. Also, please notice that after those changes you need to do some additional customizations for style in order to achieve best results. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello loano1,

In newspaper demo is using only the Visual Composer element for Author, as the example the Author Box feature. If you want to have the link for each post, you have to simply add the author for your post and then, when the post is shown on blocks/modules and click on the name of the author will be direct to the page of the author that are by default set it from WordPress -> http://demo.tagdiv.com/newspaper/author/admin/ -> http://screencast.com/t/t0nffZheh9k5 . If you want to have more options for the author page, you will have to search some plugins with this functionality and see how it works for you.

Hope this helps!

If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response.

Thanks.

Hello aimeimei,

First of all, you have to download the latest version of the theme from Envato Market, using your account and then you have to update the theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you for the message!

Hello paolobabaglioni,

The plugin should offer you the way to save the invoice or print and then you can send the invoice through mail as you can see in our documentation. For your first request, please provide your website URL so I can locate your woo commerce button and also, so I will be able to provide a more accurate response.

Thank you for the message!

Hello efaq,

5) a) Here is talking about category template. If you want to change the color for each category/subcategory tag you have to use this type of category template -> http://screencast.com/t/hnXb9dRJkt -> http://screencast.com/t/bgwIAQqrnW
9)Please provide more details about that exactly you want to achieve in this case.
If you want to create a page menu, please try to implement it according to our documentation here -> https://forum.tagdiv.com/page-menu/ Also, please check this topic here -> https://forum.tagdiv.com/topic/mega-menu-with-grid-columns/ because maybe will be useful for you.
If you want to have more than one different widgets for your side, you have to use Widgetised Sidebar from Visual Composer, like this -> http://screencast.com/t/IiE977SX
As you can see here -> http://screencast.com/t/790Nmrmx64 the footer section for Travel demo is a custom one. This is a transparent image applied to the background with background-image for a light background.
That social counter does not come from our theme. If you want to have the same effect you will need to use some plugins with this functionality and see how it works for you.

Thank you for the message!

Hello fajriearadea,

Please notice that the “more article box” are disabled for the mobile mode and then this feature is not be shown in this case. If you want to have this feature to the mobile mode, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Cusotm CSS area.

The code is ->

@media (max-width: 767px){
div.td-more-articles-box {
display:block !important;
}
}

The result you should see here -> http://screencast.com/t/XkFuGaN4j7

Also, if you want to use the related articles feature without thumbnail, please try the code below and place it in Theme panel->Cusotm CSS area.

The code is ->

.td_module_related_posts .td-module-image {
display:none;
}

The result you should see here -> http://screencast.com/t/bF0WXSwLaIG

Notice: The related articles may not be used on the sidebar. This feature was designed to be used only in 2 or 3 columns.

Thank you for your understanding!

Hello MysticalSilence,

Please check this topic here -> https://forum.tagdiv.com/topic/no-comments-header/ and try to fix it according to the steps from this topic.

Thank you for the message!

Hello Alberto,

Please try to read the plugin’s documentation and please ensure that you have followed all the correct steps in order to achieve best results. For more references, please check here -> https://www.youtube.com/watch?v=p7rBZmYgfUU -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
Please notice that this type of plugin is a bigger one and has a lot of settings. Probably you have not set properly and because of this, you cannot have results.

Hope this helps!

Thank you for the message!

Hello emalgumlugardomundo,

I have checked your screenshots and I saw that you are using the Footer style 1. This type of footer template is a default one and those 3 columns are predefined by the theme and you cannot change them but only from the code. If you want to make a custom style for your footer section, I recommend using the footer template style 5 and then adding to the Footer 1/2/3 section the data you will see these on your side. Also, you can edit them as you wish. For more information about Footer section, please check our documentation here -> https://forum.tagdiv.com/footer-templates/

Thank you for the message!

Hello sreepmp,

If you want to change the thumbs sizes you have to change them from the core file named td_config.php, like this -> http://screencast.com/t/WVzrCIJS After these changes you have to regenerate your thumbnails with Thumbnail Regenerate and Force Regenerate. Please notice that we do not recommend to increase or decrease the thumb’s size because you can damage the layout of the theme. Here you can see all the thumbs of the theme -> http://screencast.com/t/WZWl3kbkCeWb

Hope this helps!

Thank you for the message!

Hello davidtiquet,

The smart list is designed to use the light box to default settings. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello andantesash,

Please notice that the light box image is not working with external URL, sorry! If you are using the General modal, please try to disable from the Theme panel, like this -> http://screencast.com/t/ArIag0mC6aAf I have added this issue to our list of fixes and we will consider in the future update.

Thank you for your understanding!

Hello all,
@Pelican, please follow the steps which I presented you above and try your theme without untested plugins.

@saffamatt, please notice that it is not a bug in our theme with the lazy load option. This feature is working good with the default settings and without untested plugins. It could be possible that your untested plugin to interact with this feature and create this issue. Here is talking about JavaScript which is too sensible and could create a lot of unknown issues.

Thank you for the message!