Hello FullofEvents,

Please provide more details about what BIG RED arrows you are referring because I do not understand this request. Please be more specific so I will be able to provide a more accurate response.

Thanks.

Hello aktifje,

Please ensure that you have correctly followed the steps for optimization you website speed according to our tutorial. Please notice that by default, the style.css file is directly moved to the footer when the speed booster is active. If you want to move the js_composer.min.css to the footer section you have to add it manually through plugin’s file, like this -> http://screencast.com/t/k6ll3aTkgTaa The code that you have to add it there is -> $this->move_style_to_footer_queue('js_composer_front');
Please notice that to make your website faster it is a complex task and require some customizations in order to achieve best results. In the future, if you want to make a deeper development through theme and you are not aware of the steps you needed in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello wira,

I have checked your website and I saw that your images are not shown to your side. Also, I checked your console and there you have some js errors, as you can see here -> http://screencast.com/t/SRyjbnnSn I suspect this issue come from your untested plugins which interact with the theme and could create some unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, you can try to turn off the lazy load feature from Theme panel, like this -> http://screencast.com/t/EJGtD4Fp if you have active this option.

Hope this helps and let us know how it goes!

Thanks.

Hello DonCuniff,

Please notice that we do not have instruction about how to change the text or graphical content for the demo version. You simply have to check your backend and try to edit yourself the default setup page for Default demo or what kind of demo you are using. Before to do that, please check this tutorial where you can see how can be used Visual Composer in our theme, like this -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you for your understanding!

Hello todaybase,

First of all, please ensure that you have correctly set it the system status parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please check your console and see if you have some js errors through it. Also, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for your understanding!

Hello Sasikumar,

As you can see in our documentation here -> https://forum.tagdiv.com/smart-lists/ our theme has more smart lists. If you do not have twice, you have to use the post template style 5 to avoid this case. If you want to change the structure of these features, please notice that is not a simple task and this require customization services and we cannot provide this type of services at the moment, sorry! Here you can see the list with the core files for smart list -> http://screencast.com/t/GDAtP8uuCkf If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello all,

First of all, please ensure that you have correctly set it the system status parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please check your console and see if you have some js errors through it. Also, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for your understanding!

Hello blogwire,

Please take a look over the below explanation and try to understand a bit how it work the thumbs in the theme. Please check here ->>
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

For your second request, please ensure that you have correctly followe the steps for Facebook sharing. For more information about these, please check our documentation here -> https://forum.tagdiv.com/facebook-share/

Thank you for your understanding!

Hello samwoods,

Unfortunately, our theme does not have such an option to offers you a way to set your sharing icons for modules, sorry! As a quick hint, you have to change each module and alter the code -> http://screencast.com/t/NqXB02paQ Please notice that is a complex task that requires some additional customizations through the code and to accomplish that is required custom work. If you are not aware of the steps needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello almostserious,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello sarahglaser,

I have checked your website and your posts are displayed as properly, as you can see here -> http://screencast.com/t/OtU7zKk8aUcl Please try to clear all cache and check again the results.

Thank you for the message!

Hello pimllc,

You have to update the theme because in the latest update of the theme you can find the latest version of Visual Composer and Revolution Slider. Please check our changelog, here -> http://screencast.com/t/oqP1rVjX7du You will not loose your data because these were registered in your database.

Thank you for your understanding!

Hello anthony volpe,

Please ensure that you have correctly followed the steps in order to create your main menu. There is no limit for subcategories for your menu item. I have tested on my side and everything seems to work as expected, as you can see here -> http://screencast.com/t/SAd9Y3bo1 and the setup page for this are here -> http://screencast.com/t/TIthQplKf6B For more information about how to create your main menu, please check our documentation here -> https://forum.tagdiv.com/main-menu/

Hope this helps and let us know how it goes!

Thanks.

Hello richardfromnyc,

Please notice that all your customizations which you have made into your side were registered in your database. You can install the demo without content because your posts and pages will appear there. If you want to load the demo with content, you will have your old content and the demo content included in the package, together.

Thank you for the message!

Hello Reza,

The latest version of WordPress (4.5) ‘broke’ the Visual Composer and you need to update this plugin to the latest version of this (4.11.2) and then the things will be work as expected. Please check this tutorial before updating this plugin, here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thanks.

Hello agent314,

Please notice that the CSS working in cascade (Cascading Style Sheet) and the first time take the code from style.css and then take the color that you have changed from Theme panel or through custom CSS area and because of this will appear that delay in loading. Unfortunately, it is not really a valid solution in this case because is the system’s behavior.
You need to optimize your site by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
The guide shows exactly the steps needed to remove render block js and CSS. There is no easier way to explain it. Please follow every step closely and keep in mind that speed booster has a compatibility list for plugins: https://forum.tagdiv.com/topic/incompatible-plugin-detected/

We can’t offer speed customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you. Also, as you can see in our tutorial, these kinds of information are addressed only for ADVANCED USERS.

Thank you for your understanding!

Hello snaxzer,

Unfortunately, page speed is something you will have to adjust yourself. There is no ‘promised speed’ as this depends on lots of things starting with your server. You need to optimize your site by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
The guide shows exactly the steps needed to remove render block js and CSS. There is no easier way to explain it. Please follow every step closely and keep in mind that speed booster has a compatibility list for plugins: https://forum.tagdiv.com/topic/incompatible-plugin-detected/

We can’t offer speed customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you. Also, as you can see in our tutorial, these kinds of information are addressed only for ADVANCED USERS.

Thank you for your understanding!

Hello daniel.baron,

This error -> http://screencast.com/t/XW2ZouO2hQe comes up in the search/block 21/module 16 when a post has no featured image set to it. This is the case because the search uses the default WP thumbnail. We are working on a fix for this and until we can implement it, you can use this workaround:

You need to edit td_config.php and add this code:

td_api_thumb::add('thumbnail',
array(
'name' => 'thumbnail',
'width' => 150,
'height' => 150,
'crop' => array('center', 'top'),
'post_format_icon_size' => 'normal',
'used_on' => array(
'Big grid 1, 3, 7 - small image'
)
)
);

It should look like so: http://screencast.com/t/RTkWKH6me
Basically, you are just adding another thumbnail to the list in between the existing ones. Then the error will not display anymore.

I recommend you to change the module for Search from Theme panel, like this -> http://screencast.com/t/I0AmPRbybZZN

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Ar_farazon,

Please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response in this regard. Also, it is more useful for me if you provide some screenshots with the exact place you need to change, for good understanding.

Thank you for the message!

Hello paolobabaglioni,

Please ensure that you have followed all the steps which are presented in our demo tutorials here -> https://forum.tagdiv.com/tagdiv-woo-invoice-plugin/ Also, I have checked your website and I saw that you are using a lot of untested plugins which can interact with the theme and the plugins and could cause some unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
For your second request, please provide the exact link where is located that button so I can inspect it closer and also, so I will be able to provide a more accurate response.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello aktifje,

Unfortunately, page speed is something you will have to adjust yourself. There is no ‘promised speed’ as this depends on lots of things starting with your server. You need to optimize your site by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
The guide shows exactly the steps needed to remove render block js and CSS. There is no easier way to explain it. Please follow every step closely and keep in mind that speed booster has a compatibility list for plugins: https://forum.tagdiv.com/topic/incompatible-plugin-detected/

We can’t offer speed customization services at the moment so if you still need guidance on this or you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you. Also, as you can see in our tutorial, these kinds of information are addressed only for ADVANCED USERS.

Thank you for your understanding!

Hello mogwai,

Unfortunately, our Social Counter do not have such an option for Bloglovin, sorry! Please notice that is required a lot of customizations through the code to adjust the plugin for this option and this thing involves custom work, sorry! If you need more assistance in this regard and you are not aware of the implementation’s steps in this case, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
For more information about Social Counter, please check here -> forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thanks.

Hello meremetia,

If you want to exclude the inline article ads from specific categories or posts, you have to use a bit of CSS code to hide it. First of all, you have to get the category ID or post ID for your desired category or post, using your inspector and then you have to use the code below -> http://screencast.com/t/iqos0u0vY -> http://screencast.com/t/tpr1vFp2

Hope this helps!

Thank you for the message!

Ciao fluturash4,

Multumim pentru interesul acordat temelor noastre. Mai jos am incercat sa explic in cateva cuvinte cae sunt diferentele majore intre aceste doua teme. Am formulat in Engleza deoarece acest forum este accesat de oameni din intreaga lume si poate fi de ajutor si pentru altii sa inteleaga aceste diferente.

We get often this question regarding the differences between our themes. I can tell you that the both themes share the same core so their functionality and performances are similar. The main differences are in designs/appearances and the content area width which slightly differs from one theme to another. Newspaper’s grid width is 1068px while Newsmag’s width is 1021px and the Newsmag’s theme grid has been designed to support the borders you notice between sections of a page: http://screencast.com/t/pNkgzN1Kn8Y5

Other differences are, also appear regarding features, some of the blocks are present on one and missing on the other, for example, you could check the Features menu items from each theme live demo and see blocks, modules, post templates… are present in each theme and the design differences ->> http://screencast.com/t/p87JJpieJd

Also, you can check the documentation for each theme to make an idea about panel settings and other features that may not be presented on the live demo(for example header templates) – https://forum.tagdiv.com/wordpress-information/ -https://forum.tagdiv.com/newsmag-newsmag-documentation/

The review system is made only for internal use. By this, I mean that only the post’s author can make a review. Also, there is no option to post comments on a review, sorry. The review settings are available for each post individually and you can enable/disable the review for a specific post as you want. Basically, the functionality of review system can be seen on this posts from our demo: http://demo.tagdiv.com/newsmag/td-post-baby-is-totally-delighted-by-his-first-taste-of-solid-food/ – http://demo.tagdiv.com/newsmag/td-post-29-ways-to-eat-avocado-for-breakfast/

Multumesc pentru intelegere!

O zi frumoasa in continuare!

Hello shilpaahujadotcom,

Please ensure that you have the latest version of Visual Composer (4.11.2). I have tested on my side and seems to work as expected, like this -> http://screencast.com/t/EEZllbSfMMQy and the result you should see here -> http://screencast.com/t/T4PWZ7X7
Also, please ensure that the issue does not come from your untested plugins. Also, you can try without untested plugins and check then the results.

Thank you for your understanding!