Hello sherby,

I have checked your website and saw that everything seems to work as expected, as you can see here->http://screencast.com/t/CCB4BQAmn8 If your problem appears, please ensure that this issue does not come from interference between your untested plugins and our theme. To exclude this case, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme.

Thank you for the message!

Hello

Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.home .td-post-author-name {
display:none;
}

Hope this helps!

Thank you for the message!

Hello arcane.zeal,

If you want to achieve the similar effect with the example explained by you above, I suggest using our TagDiv Gallery feature. For more information about this kind of feature, please consult our documentation here -> https://forum.tagdiv.com/gallery-2/
If is not what you want to achieve, and if you want to develop our theme to display more levels, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Than kyu for the message!

Hello carmene,

Unfortunately, our theme does not have such an option for what you mean. These details are controlled by the plugin. Our recommended plugin for SEO is SEO Yoast…for more information about how to set the meta tags, please consult Seo Yoast documentation here -> http://torquemag.io/2015/06/how-to-use-wordpress-seo-by-yoast/ -> http://kb.yoast.com/article/146-yoast-wordpress-seo-titles-metas-template-variables

Hope this helps!

Thank you for your understanding!

Hello BIBI,

For your first request, unfortunately, but our theme does not have such an option to increase/decrease the width of the site because our theme has been designed to be used only with fix width. We do not recommend to change the width because the layout of the site will be broken and the theme will not work fine, as well. Please notice that is not a simple task increasing the width and is require to do some additional customizations to adjust all the parameters for a new look and also to achieve good results. If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to implement this functionality in our theme for you because we cannot provide custom services at the moment, sorry!
-> http://screencast.com/t/vwwOinklMRxy

Please notice that this kind of smart list has not been designed to use Ads. As you can see in our documentation, the only smart lists wich are using Ads are Smart list 6,7,8. For more information about this, please check here -> https://forum.tagdiv.com/smart-lists/

Hope this helps!

Thank you for your understanding!

Hello ofridman,

This is a known issue regarding the default WP thumbnail. Some modules use this thumbnail and if the post has no featured image, then this error will be displayed. There is a workaround until we fix it in the next major update. You can follow this topic to see how it can be done:
https://forum.tagdiv.com/topic/search-error-message-thumbnail-is-not-set/

Thank you for the message!

Hello casusbubble,

I have checked your website and saw besides of this issue as you are using a lot of untested plugins. I suspect this problem come from interference between your untested plugins with our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, this issue could happen due from the conflict between lazy load effect, the feature from our theme and your untested plugins. The lazy loading animation feature which could break due to your plugins so also try this without any plugins enabled and check for the one causing it and if you need the plugin that is causing this issues you can disable theme’s lazy loading animation feature from theme’s panel, like this: http://screencast.com/t/soDvZAE4O It will have the same effect. The choice is yours.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello sifutrading,

This issue is known when using CDN or loading fonts from a different source.
Take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello cva183,

Unfortunately, our theme does not have such an option for RSS subscription. You can do that using a plugin with this functionality (also you can try using RSS element from Visual Composer ->http://screencast.com/t/0C24mi7Cm) and also you can hiring a freelancer/developer to implement this for you because we cannot provide custom services at the moment, sorry!

Thank you for the message!

Hello Alina2590,

Unfortunately, this is a Visual Composer Element and do not have such an option for this. If you want to develop this element, you have to alter the code from the plugin core file and add some functions wich calling the author information to be displayed into your Custom Grid. Please notice that is not a simple task and is require custom work. If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for your because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello webwombat,

Please try to increase the system status parameters and see if after this your problem is still there. Please follow this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
If you have issues with php.ini, please contact your hosting provider and let them know what you are trying to do so they can point you to the correct file.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello thecontractman,

If you want to change the default image from the posts that have not featured image set it, you have to replace all the images from this folder -> http://screencast.com/t/JaSmhgZL2hB After you have follow this step, when you do not have featured image, your desired image will appear in placeholder.

Hope this helps!

Thank you for the message!

Hello TimGER5,

If you want to get rid of this sticky behaviour, you have to use a bit of CSS code and add some padding/margin on the top of the blocks wich are affected. For better results, please provide your website URL so I can inspect it closer and to give you a more accurate response.

Thank you for the message!

Hello carmene,

You have to check your post content line height from Theme panel->Theme Fonts like this -> http://screencast.com/t/YKaq08O8O8CR and try to adjust these values as you wish to appear on your side.

Thank you for the message!

Hello carmene,

By default, the behaviour of this kind of feature is that every refresh the images to be changed randomly but if you are using a cache plugin, this feature is directly affected by this and the images will be with cache and then you have the same images until the cache will be empty. For better results, you have to change the time to refresh cache memory from the plugin panel, like this -> http://screencast.com/t/SbVbae2m0GXo For more information about this plugin, please consult our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you for the message!

Hello firetoss,

Unfortunately, our theme does not have such an option to add another subheader menu under the main menu, sorry! Please try to find some plugins with this functionality and see how it works for you. Also, if you do not find any plugins for what you want and if you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello sid,

Sorry for the inconvenience, but this kind of problem should be solved with the solutions above. Please try to clear all cache and test it again and see if your strange characters still appear. Until now, we do not have any bad reports about this solution from users which had this kind of problem.

Thank you for the message!

Hello FRANCISCO ANGELO GARCIA,

1,3 -> I have added these kinds of suggestions to our list of updates. In a future update, it is possible to implement them but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can try to use a plugin with these functionalities.
2 -> If you want to add the image in the category header, you can do that from the panel, like this -> http://screencast.com/t/Q6Pt5AtHm4 and the result you should see here -> http://screencast.com/t/ZIDtm8LsgU

Hope this helps!

Thank you for the message and for your interest about our theme!

Hello virjik,

I suppose that you are referring to post view count for each article post. Please ensure that you are enabled from Theme panel this option like this -> http://screencast.com/t/0xyAgJmX and also try to clear all cache and check it again. For more information about this kind of plugin, please check this tutorial here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
If I understand wrong, please provide more details about what you mean so I will be able to provide a more accurate response.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello thoseconspiracyguys,

Please notice that you want to achieve is require custom services. It is not a simple task to obtain as you wish because is needed to do some additional customizations for a lot of parameters and also require a lot of time for this Also, please keep in mind that we have a big list of fixes, improvements and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed and we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello solo89,

We do not recommend the use of other versions besides the one that comes bundled with the theme because we cannot say for sure that this will work well. Every time, please take as reference our demo and compare with your side…if the layout is different, it means that you have a local problem with your side and we recommend trying to disable all the active plugins, clear all cache and instal only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thank you for the message!

Hello alicestudio,

Glad that I could help!

Thank you for your appreciations!

Hello dizajn,

Unfortunately, this kind of plugin is not tested with our theme and we have no idea about the theme behaviour with this plugin. If this is working properly with the theme and do not have any issue caused by it, means it is okay.

Thank you for the message!

Hello alicestudio,

You can try to do that using a bit of CSS code. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-1 .td-header-sp-recs {
width: 272px;
}
.td-header-style-1 .td-header-sp-logo {
width: 728px;
}

The result you should see here -> http://screencast.com/t/Whj9EAyB5

Thank you for the message!

Hello WebECDQ,

Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

@media(min-width: 768px){
.td-boxed-layout #td-outer-wrap {
overflow: initial !important;
}
.td-mobile-nav-wrap {
display: none;
}
}

The result you should see here -> http://screencast.com/t/G6kXKDvgGXWe

I have added this BUG on our list of fixes and we will resolve this in our new feature updates.

Thank you for your message and sorry for the inconvenience!