Hello pgmast,

If you want to add some custom HTML code to our theme you have to do some altering in the core files corresponding with the files where the pages are created. As you can see in our documentation, we have 3 different templates for pages, like this -> http://screencast.com/t/dvYCETSyqE and you have to insert the codes in them, depending on which template is used, like this -> http://screencast.com/t/46UL1UBZM7 And for each header/footer template used by you, it is necessary to do changes in these files -> http://screencast.com/t/ixygT0H0Iz2W -> http://screencast.com/t/RttUYxRFvdAw

Hope this helps!

Thank you for the message!

Hello kirstycollings,

Unfortunately, we do not recommend changing position and size of the logo because you can break the layout. As you can see in our documentation here -> https://forum.tagdiv.com/header-styles/ we have 12 type of header styles and the best way should be to change one of this for a better result because these are set and calibrate by default to a good look. I have checked your website and your logo is loaded correctly and is filled right. I do not understand very well what you want to achieve. Please provide more details about your desired changes with some useful screenshots so I will be able to provide a more accurate response.

Thank you for the message!

Hello bhadrabalaram,

You can use the smart sidebar with any element you want but very important is not omit to put on the general row the special class -> td-ss-row as you can see in our documentation.
-> http://screencast.com/t/xZQWiIlpKHKU <- Thank you for the message!

Hello Korea,

Please try to install the theme via FTP according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and also please ensure that you have followed exactly steps wich are presented in this tutorial.

Hope this helps and let us know how it goes!!

Thank you for the message!

Hello Grumme,

Unfortunately, our theme does not have such an option to disable the mega menu only for iPad devices, sorry! For more information about the problem with the mega menu on IPdad, please consult this topic here -> https://forum.tagdiv.com/topic/mega-menu-on-ipad/

If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello OnlineTushar,

You have to use a bit of CSS to achieve as you want for each module used in your block. http://screencast.com/t/iGx4sJWF5Otb

The code is ->

.td_module_mx2 .entry-title {
font-size: 17px;
}

The result you should see here -> http://screencast.com/t/cnn5olFF

Hope this helps!

Thank you for the message!

Hello schindyguy,

Unfortunately, our theme does not have such an option as you want. For achieving that you have to alter the code from the file corresponding with this feature. In order to achieve this, you have to change the td_module_slide.php code file -> http://screencast.com/t/AClDL84fbRg and add this HTML tag -> target="_blank"
More information about this option you should find here -> http://www.w3schools.com/tags/att_a_target.asp This attribute you have to add for each link from this file, in the same way as shown in the above documentation.
If you cannot handle to achieve this, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for the message!

Hello omgweb,

Unfortunately, our theme does not have such an option to change the width from our Theme panel. It is width fix and for this kind of width, the theme works as expected. If you want to change it to decrease or increase, the layout of the site will be broken and we do not recommend this. Please notice that to change the width of the theme is not a simple task and require custom work because you should change a lot of parameters for best results. If you want to do this and you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello batoncete,

If you want to make some custom modifications you have to alter the core file where are created the functionalities of search icon. The file that you will change is header-menu.php, like this http://screencast.com/t/5LPpeC7bkO16
If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to implement this for you in our theme because we cannot provide custom services at the moment, sorry!

Thank you for the message!

Hello Rafael Menezes,

First of all, please ensure that you have activated the Speed Booster plugin. Check your used plugins list to be compatible with Speed Booster and then please check this -> https://forum.tagdiv.com/how-to-make-the-site-faster/ and try to follow the steps from this tutorial.

Hope this helps!

Thank you for the message!

Hello thava,

Unfortunately, we do not recommend changing position and size of the logo because you can break the layout. As you can see in our documentation here -> https://forum.tagdiv.com/header-styles/ we have 12 type of header styles and the best way should be to change one of this for a better result because these are set and calibrate by default to a good look. If you want to the position and the size of your logo, you have to adjust these CSS values from this section -> http://screencast.com/t/P07dgRn7t4 For example, below I gave you an example to how you can change the size of your logo. Please try the code and place it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-1 .td-header-sp-logo img {
max-height: 130px;
}
.td-header-sp-logo img {
width: 250px;
height: 130px;
}

The result you should see here -> http://screencast.com/t/weCuB4E1

For you second request, I suppose that you are referring to News ticker element (Trending Now). If you want to edit the text from this feature you have to use a CSS code.

Example for editing the News ticker element ->

.td_module_trending_now a {
color:red;
font-size:25px;
}

The result -> http://screencast.com/t/ptQV6u8gA

I do not understand very well your third request. Please provide more details about what you want to achieve. Also, please check this topic here -> https://forum.tagdiv.com/topic/fatal-error-in-wp-contentthemesnewspaper/ maybe you find the answer to your question.

Hope this helps!

If is not what you mean or you need more assistance in this regard, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thank you for the message!

Hello geoinfinita,

Our theme uses a lot of predefined thumbnails in blocks and modules. If you check the Theme panel->Block settings area you can see the list with all dimensions of the thumbs wich is used in the theme and which elements -> blocks/modules uses -> http://screencast.com/t/tQuimSer9 If you want to exclude the cropping system wich you have to use the right dimension for your images.

Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate.

Hope this helps!

Thank you for the message!

Hello bhadrabalaram,

To achieve better results with this kind of smart feature, please ensure you have enough content on your page to scroll this on your page, otherwise, the sidebar will not move. Also, please make sure you have followed all the steps that are presented in our tutorial here -> https://forum.tagdiv.com/smart-sidebar-2/ and you should try to watch this video tutorial here -> https://www.youtube.com/watch?v=J5s-_PZufsE because makes you understand better the Smart Sidebar functionalities…as you can see, is the same sidebar for our both theme’s, Newsmag and Newspaper.

Hope this helps!

Thank you for your message!

Hello horsezy,

Please consult this topic here -> https://forum.tagdiv.com/topic/how-can-apply-unique-article-feature-with-revolution-slider/

Thank you for the message!

Hello sid,

This implementation about Chinese characters should work as expected if the steps were correctly followed. Please ensure that you have done this and also please try to clear all cache and test it again.

Sorry that I have failed to respond to your second request…If you want to remove that border you have to use a bit of CSS code for this. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-8 .td-header-top-menu {
border-bottom:0!important;
}

The result you should see here -> http://screencast.com/t/AhMedtEq5ow

Hope this helps and let us know how it goes!

Thank you for the message!

Hello George_D,

I cannot access your website URL because your side is in maintenance -> http://screencast.com/t/mffOfQEIs9. Please send us an email at contact@tagdiv.com with your credentials (wp-admin) so I can further inspect it inside. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello laraklopp,

Unfortunately, as you can see in our documentation about child theme support, here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ the td_social_icons.php code file do not support child theme and if you want to do some changes on this you have to make it only in the main theme. Also, please notice that in next future update, all the customization will be lost.
For your second request, is just an example for WhatsUp implementation and that code is already loaded in our theme. You have to find on the web another fonts family, download on your PC and try to implement it in Newspaper. In order to achieve result, you have to follow this mini guide ->

You can try to regenerate fonts like this:

1. go to https://icomoon.io/app
2. button “import icons”, import from newsmag.svg (in /images/icons/),
3. select all icons;
4. button “generate font”, button “download”;
5. copy the 4 files (.eot, .svg .ttf .woff), in “fonts” folder in the downloaded zip file, rename icomoon.* to newsmag.*, replace old files, done.

Please notice that is only for the advanced user. If you are not aware the steps, please consider to hire someone with a high experience in domain to implement this functionality for you in our theme because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello paocat63,

Please ensure that you have used a high size as the background image. This behaviour appear when the image size is too low and when you have set from the background image and checked stretch the theme will enlarge this and the resolution will be lost. Please try to load another image and see how it works.
For more information about this feature, please consult our documentation here -> https://forum.tagdiv.com/background-introduction/

If you need more assistance in this regard, please provide your website URL so I can inspect it closer.

Thank you for the message!

Hello George_D,

Please provide your website URL so I can inspect it closer. I need this so I will be able to provide a more accurate response.

Thank you for the message!

Hello graficaofficinaidee,

Unfortunately, we cannot provide support for API implementation system and also please notice that this method is only for advanced users with solid knowledge of hard-coding PHP/HTML. Please try to follow all the correct steps wich are presented here -> https://forum.tagdiv.com/td_api_category_templateadd/ -> http://screencast.com/t/caxTxiPkgG and try to implement it on your side. If you want to display more levels in our theme and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to implement this for you in our theme because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello newtag,

1)When you remove the default theme’s fonts from td_config.php, the theme will not load these kinds of fonts but if you are logged, the WordPress will load automatically the Open Sans. Try to be logged out on your side, and check your website as the user and will see that the fonts will not appear in Open Sans.
2)The default fonts will be Verdana for post content and Arial for all the rest.

Thank you for the message!

Hello eyesandvoice,

I have checked your website and the Social Counter seem to work as expected -> http://screencast.com/t/kynzUv1ukQ I do not understand very good your request but I suppose that you have to hide the number of likes/followers from this feature. Achieving that, you have to use a bit of CSS code to hide it. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.td_social_info {
display:none;
}

The result you should see here -> http://screencast.com/t/vZ55yKD3m

Hope this helps!

If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response in this regard.

Thank you for the message!

Hello travisnw,

Please provide your website URL so I can inspect it closer and also please provide more details about your problem with some screenshots for a good understanding about what you want to achieve. I need these for to be able to provide a more accurate response.

Thank you for the message!

Hello InstallationComplete,

Yes. Please send us an email at contact@tagdiv.com and also, please provide a link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello mystudent,

Please try the code below and add it in the Theme panel.

The code is ->

.menu-top-container {
border-bottom: 1px solid red;
border-top: 1px solid red;
}

The result -> http://screencast.com/t/zAupe6nxr

Thank you for the message!