Hello dougcuomo,

I’ve checked your website and I saw that you use single_template_8 for your side. This kind of feature have this functionality->when you set the feature image, this will be applied for your background. If you want to have your original background color, set it from the panel, you have to use another single template for posts. For more information about single templates, please check our documentation here: https://forum.tagdiv.com/post-templates-2/

Hope this helps and let us know how it goes!

If is not what you mean, please provide more details about this.

Thank you for the message!

Hello ariangreatzone,

Please make sure you have installed correctly this plugin. Also, please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme. This kind of issue might be caused by conflicting plugins. For more information about how to instal Visual Composer, you should find in our documentation, here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ https://forum.tagdiv.com/how-to-use-visual-composer/
Please notice that Visual Composer is tested with our theme and works as expected.
After this advice, if your problem is still there, please let us know.

Hope this helps!

Thank you for the message!

Hello Lynden,

You can reactivate the Ajax Filter from panel, like this: http://screencast.com/t/IAOkm0DXGg1H

Thank you for the message!

Hello an0therPass34,

Thank you for purchasing our theme.

I’ve tested on my side and everything seems to work as expected, as you can see in the screenshots below:
http://screencast.com/t/JgYvDWzm -> http://screencast.com/t/e2lsMaeM -> http://screencast.com/t/izRulglT

Please ensure that you have installed correctly the plugin and you use only the plugins that come bundled with our theme to rule out conflicting plugins.

Let us know how it goes and if you still need assistance on this please provide more details and your website URL so I can further inspect the problem.

Thank your for the message!

Hello Gee95,

Unfortunately, our theme does not have this kind of font preset by default. It is necessary to add this font on our theme.

Please make sure that you have followed all the correct steps to our documentation because I have tested again on our theme and works perfectly.

Go to Theme panel->Theme fonts like this: http://screencast.com/t/zh29FwQyA First of all, you have to download on the website a custom fonts as you like, of course. You can search a lot of this in this link: http://www.1001freefonts.com/ After you have downloaded the font file, please use this online tool to create your own font: http://www.fontsquirrel.com/tools/webfont-generator

After these steps: http://screencast.com/t/p5vrpGyLrD4 you have to find the .woff file and insert it in Theme panel->Theme fonts->Custom fonts file like this: http://screencast.com/t/5AFW5qRKB Now, your fonts are ready to use. You can find it in Theme panel-Theme fonts, like this: http://screencast.com/t/CFnRX3Fh – http://screencast.com/t/Zkm4J24zwjE

If you want to change the fonts in all the theme, unfortunately, our theme does not an simple option to set it for all this…it is necessary to change it manually in theme panel, wherever you want to defend this font, like this: http://screencast.com/t/HkVYzvlff2

For more information about font customization, please consult our documentation here: https://forum.tagdiv.com/using-custom-fonts/

I hope this helps and let us know how it goes!

Thank you for the message!

Hello digitalmediadailyllc,

If you want to hide/exclude some posts from your sidebar, you can set it from Visual Composer (block settings) if you are using this way, like this: http://screencast.com/t/e2lsMaeM

Hope this helps and let us know how it goes!

Thank you for the message!

Hello joyceloh,

I’ve checked again your Custom CSS area and I saw that you have again some syntax errors. Please add the missed curly brace that I said you in the previous topic. If you have not closed all tags properly, all the codes from Custom CSS area do not work properly and gives you some syntax errors.

For your second question, if you want to have only on mobile mode, you have to use @media(), like this:

@media (max-width:767px) {
.td_block_big_grid_3 {
padding-bottom:10px;
}
.td-a-rec-id-custom_ad_2 > div {
margin-bottom:10px;
}
}


The result you should see here: http://screencast.com/t/AxYJhi2wxlx6

Please be more careful on “{” “}” for does not have syntax errors.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello joyceloh,

Please try to add another one on line 28 because it is necessary to close your @media() option.

Thank you for your understanding!

Hello socanews,

Unfortunately, our theme does not have this option for video/audio post, sorry. I recommend you to find a plugin with this functionality from https://wordpress.org/plugins/ or hire a freelancer/developer to implement this option in our theme for you because we cannot provide custom work for the moment, sorry!

Hope this helps!

Thank you for the message!

Hello techlive,

If you want to add another ad just above the tags into your smart list post, you have to use do_shortcode method with the custom ad. To display the ad in the desired place, first of all, you should insert your ad code in Custom Ad, like this: http://screencast.com/t/oasFD3Txm and then you have to alter td_smart_list_7.php file like this: http://screencast.com/t/cdohMstuIIc and the result you should see here: http://screencast.com/t/oQx6739Ad
The code is here -> http://pastebin.com/LNTtgU0y

Hope this helps and let us know how it goes!

Thank you for the message!

Hello joyceloh,

Please add the curly brace “}” before the code that Emil gave you, more precisely on line 28.

Thank you for the message!

Hello RadioUahid,

I suppose you are referring to the sticky button. The workaround that I gave you above is not applied when you scroll down the page (will not be sticky). I recommend you to use font awesome plugin, it is a tested plugin with our theme and with this you can insert a custom menu link with the button directly in your menu if you use this way, you will have it sticky too. For more information about this plugin, please check our documentation here: https://forum.tagdiv.com/how-to-add-icons-in-menu/

If is not what you mean, please provide more details about what kind of button want to implement in your website.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello jeffreya93,

Please provide more details about your problem because I do not understand very good what you want to do, sorry. Also, please provide your website URL so we can inspect it. I need to know this, so I will be able to provide a more accurate response.

Thank you for the message!

Hello navneetjain14,

The Trending Now is a Visual Composer element and you can enable it from VC plugin, like this: http://screencast.com/t/dtRIQSUca and then you can control it from his panel, like this: http://screencast.com/t/BgpoL0vqO0n

Hope this helps and let us know how it goes!

Thank you for the message!

Hello xlies,

I suppose you want to change the title of the Big Slide that you are using on your website. You can set it from Visual Composer, like this: http://screencast.com/t/1qTCnQBy

Hope this helps and let us know how it goes!

Thank you for the message!

Hello carmene,

For your first request, our theme does not have this option to count your comments, sorry. Please try to search a plugin with this functionality, test it and see how it work on your side or please consider to hire a freelancer/developer to implement this function in our theme because we cannot provide custom work at the moment, sorry.

For your second request, you can add the “*” from the back end if you alter the comments.php file, like this: http://screencast.com/t/oVMAaLyz

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Stefan,

You have to save your image on your PC and then upload it to the internet. After this, you should insert the URL image here: http://screencast.com/t/2PaMewnjmY

Hope this helps!

Thank you for the message!

Hello danoah,

I’ve checked your website on iPhone and I saw the problem. You have a lot of errors in your console as you can see here: http://screencast.com/t/hda7gEFPrf. Please try to disable all the active plugins, except Visual Composer, empty all your caches, purge the CDN file if used and install only the plugin that come bundled with our theme. Your errors could be caused by your untested plugins that you are using in your theme. Please rule out the conflicting plugins and try to test again. After this advice, if your problem is still there, please let us know.

Hope this helps!

Thank you for the message!

Hello joyceloh,

I have checked you Custom CSS and I saw you have a syntax error and therefore, the code does not work.
http://screencast.com/t/MkYOKoE4E

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Robertocarlos,

Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and rule out the plugins in conflict and try it again. After this advice, if your problem is still there, please let us know. It is very important to follow this steps because the Visual Composer is an tested plugin with our theme and works perfectly. Maybe any untested plugin used by you could cause this problem.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Lynden,

I suppose you are referring to have a drop-down menu in the ajax filter for each child of the category. Unfortunately, our theme does not have this option implemented. The ajax filter will display inline all the categories/subcategories
wich are selected from the panel. Maybe it is possible to achieve what you want but is required custom work. If you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom work at the moment, sorry!

If is not what you mean, please provide more details about your problem, so I will be able to provide a more accurate response.

Hope this helps!

Thank you for your understanding!

Hello John,

If you want to move to the left your logo, you have to use a bit of CSS. Please try the code below and add it in Theme panel->Custom CSS area, like this: http://screencast.com/t/erWaKfeLV5

.td-header-style-1 .td-header-sp-logo {
margin-left:-20px;
margin-right:50px;
}

The result you should see here: http://screencast.com/t/6V8yMQvWI

Hope this helps and let us know how it goes!

Thank you for the message!

Hello EDMSU,

I’ve checked your website and I saw that you are using header style_1. You have to insert a custom class and then you have to control with a bit of CSS to insert an image. Below, I gave you an example for header style 1. Please try to implement using the same code into your back end and achieve as you wish.

The code is:

.custom_image {
background-image:url('http://www.gettyimages.ca/gi-resources/images/Homepage/Hero/UK/CMS_Creative_164657191_Kingfisher.jpg');
background-size: 1068px 300px;
background-repeat: no-repeat;
width:1068px;
height:300px;
position:relative;
margin-right:auto!important;
margin-left:auto!important;
}

The above code must to be added in Theme panel->Custom CSS area, like this: http://screencast.com/t/jB1SumPM

You can adjust the values until you achieve as you wish.

The result you should see here: http://screencast.com/t/j4VHuB3X9cQ

Hope this helps and let us know how it goes!

Hello cityslicker444,

Please ensure you have disabled all the active plugins, except Visual Composer and install only the plugins that come bundled with our theme and rule out the plugins in conflict. I have tested this plugin in our theme and everything work as expected.

About the comments from Visual Composer forum, we have not reports and we do not know to be an official problem with this plugin. You can check this using a default theme and see if the problem persists.

If, after these attempts, your problem is still there, please send us an email at contact@tagdiv.com with your log-in information so we can further inspect the issue. Also, please copy/paste the link of this topic so we know who you are and what the problem is.

Hope this helps!

Thank you for the message!

Hello moazam,

Please provide more details about your problem because I do not understand very good what you want to do and what kind of description you are referring. Also, please provide your URL website because is useful.
I need to know these details so I am able to provide a more accurate response.

Thank you for the message!