Hello asymonds,

I’ve checked your website and I saw your problem and also, I saw that you have a lot of errors in your console, like this: http://screencast.com/t/Km1eiSq1h4k It seems to be a problem caused by plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all your caches, purge your CDN files if you used and try it again. If you are using untested plugins on your theme the chances are high that they cause conflicts with your theme and is important this advice because you should rule out the conflict. If your problem is still there after this, please let us know.

Hope this helps!

Thank you for the message!

Hello zetam1320,

This happens due of the header style used. If you want to have the full size, please try to use another header style that will use a full logo size, as example -> Style 10.

Hope this helps!

Thank you for the message!

Hello rohitmewada,

If you want to display as you wish, it is necessary to change the structure of this template. To achieve this, you should alter the page-pagebuilder-latest.php file like this: http://screencast.com/t/PPHkJyuA – http://screencast.com/t/Xt1xjA6nW The code you should find here: http://pastebin.com/UaykkKxG

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Baltar,

Thank you for purchasing our theme. The front page uses some blocks to display the posts and you can control this from Visual Composer settings. If you want to change the title to these blocks, please follow this steps:
http://screencast.com/t/GRhrhOYb – http://screencast.com/t/vMKfxTCSDbo1

Hope this helps and let us know how it goes!

Thank you for the message!

Hello rwilson,

Unfortunately, the file ads.php is not available to be edited from Dashboard. You have to set it in another editor, as example Notepad Plus and update via FTP to your database. First of all, please do a backup to your database for greater safety. http://screencast.com/t/clN9dB2U

Hope this helps and let us know how it goes!

Thank you for the message!

Hello zetam1320,

This is the correct behavior of the theme. The logo retina should be with a size greater than to normal logo for a better quality on mobile mode. These details you can find in Theme panel, like this: http://screencast.com/t/fcGiKhHPDZX

For more information about logo/logo retina, please check our documentation here: https://forum.tagdiv.com/logo-favicon/

Thank you for your understanding!

Hello

Please try the code below and place it in Theme panel->Custom CSS area. The result you should see here: http://screencast.com/t/pC16h0c1gwsJ

.code-block-2 {
margin-top:15px!important;
margin-bottom:15px!important;
}

Hope this helps and let us know how it goes!

Thank you for the message!

Hello maxmynorm,

To achieve a similar pagination you will need lots of customizations in theme’s core files and I can’t provide a quick solution now. You can use this example to customize the pagination on posts by adding this parameter: ‘next_or_number’ => ‘next’, here: http://screencast.com/t/hkqJljKyxr3 (remove this code if you want: http://screencast.com/t/87kGUcin5YQN – result: http://screencast.com/t/8THEIGR5) If you do not remove of this, will have this pagination -> Previous page 1,2,3,4,5 Next page

After this changes, it is neccesary to do some customization, like this: http://screencast.com/t/gfJn7ZEt

If you want a different implementation for pagination and you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer from sites like: http://studio.envato.com/ to do this for you.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello carmene,

Please try the code below and place it in Theme panel->Custom CSS area, like this: http://screencast.com/t/HRiUBmWns

.td-comments-title-wrap {
display:none;
}

The result you should see here: http://screencast.com/t/k7czf0VaaLOu

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Skip,

Unfortunately, I do not understand very good what you mean and what ads disappear? Please provide more details about your problem because it is necessary to know these details so I can be able to provide a more accurate response. When you set a header and footer style, this is the same for all website, it are not different. When I’ve checked your website, I did not saw the footer section…please, give more information.

Thank you for the message!

Hello The Irish Place,

You can get the category ID, like this: http://screencast.com/t/ityeoyNYmbu

Thank you for the message!

Hello harryst,

Please ensure you have followed the correct steps to add the slide and also, please make sure you have filtered this slide by existing category with posts in your site. An example -> http://screencast.com/t/QhsQrGEflZl
I’ve tested on my side and everything seems to work properly. Please ensure that you do not have plugins in conflict. After this advice, if your slide still does not work, please try to disable all the active plugins, except Visual Composer, clear all caches and install only the plugins that come bundled with our theme and try it again and rule out the conflict plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello cubano,

If you want to deactivate the link from category tags in the post, please try the code below and place it int Theme panel->Custom CSS area.

.td-category {
pointer-events: none;
}

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Albert,

This sorting option will pick posts that are popular in the last 7 days, ordered by page views. Popular posts mean those posts that have the most views and no need to be published in this period of time to be displayed.
This option comes with a small performance penalty and it does not work well with caching plugins yet.

For more information about this feature, you should find in our documentation, here: https://forum.tagdiv.com/7-days-post-sorting/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Albert,

If you want to restrict the access of Visual Composer panel for some users, you can set it from Visual Composer settings, like this: http://screencast.com/t/tx4K0RmxayKJ and for Contact Form 7 it is more complicated because are required to insert some snippet code in core file to hide the panel for some users. For more information about “How to do this”, please check this topic -> https://wordpress.org/support/topic/plugin-contact-form-7-hide-contact-form-settings-in-admin-panel-for-editors

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Pc-Drifter,

If you want to have an image on your profile, you should set this from panel, like this: http://screencast.com/t/MjZZnnEg

If is not what you mean, please provide more details.

Thank you for the message!

Hello gstern,

If you want to move the views of each post in our theme, you should find in your old source code, the file that contain this kind of variable which include each post_views_count and replace it with post_views_count from td_page_views.php. This is the function from Newspaper theme that counts each view post, like this: http://screencast.com/t/bd1wm4zsA

The other simple way is to change the number of posts views manually, like this: http://screencast.com/t/JdSUcUHo but it is with no sense if you have a lot of posts.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello JPhillips20,

Please make sure you have these requirements before further investigation is required:

1) Please make sure you have the latest theme version: 6.6.3. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.1 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Larshell,

Unfortunately, it is not a simple task to achieve what you want. Each of blocks are using a different thumb with a specific size and WordPress will crop the image top center.

In order to identify the ideal/average size, you need to figure out which is the largest container that will display that particular image and upload an image bigger than that container. Then there is the post template to consider. If you use post templates with big image backgrounds (style 6, 7 or 8), then your uploaded image has to be bigger (especially on style 8). You need to assess your website’s layout (posts and block elements) and come up with an average image size that will work on smaller containers but also keep good quality on bigger ones.
You can read more about thumbs and featured images here: https://forum.tagdiv.com/theme-thumbs/ – https://forum.tagdiv.com/featured-image/ – https://forum.tagdiv.com/thumbnails-vs-featured-image-size/

The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/

To display more levels you need custom modifications and I suggest to hire a freelancer to do this for you as we cannot provide custom work at this time, sorry!

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Jean-Paul,

If you want to use the Visual Composer in your header, it is neccesary to use do_shortcode from the generated code of the Visual Composer. You have to insert this in header_style used by you. (header_style_1, header_style_2, ….).

Below, I gave you an example for header_style_1 and I added a text block in this kind of header with Visual Composer. You have to follow these steps for any header style used by you – http://screencast.com/t/6gTYtbdo

Useful screenshots -> http://screencast.com/t/y1sREKfU – http://screencast.com/t/IcFTzoWYJ

Also, you have to make a different class with this shortcode because you will to need of this because are required to do some customisation using Custom CSS to give a better look.

<?php echo do_shortcode('enter visual composer element here');?>

The result you should see here: http://screencast.com/t/RSzP7Xol

Hope this helps and let us know how it goes!

Thank you for the message!

Hello snaxzer,

Please ensure that you have followed all the correct steps to increase the system status memory.

Edit your wp-config.php file and enter something like: define(‘WP_MEMORY_LIMIT’, ’96M’);

WordPress memory can be different to the server – you need to set this regardless of server memory settings
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If you have access to your PHP.ini file, change the line in PHP.ini -> If your line shows 32M try 64M: memory_limit = 64M; Maximum amount of memory a script may consume (64MB)

If you don’t have access to PHP.ini try adding this to a .htaccess file: php_value memory_limit 64M

For more details about this, please consult our documentation here: https://forum.tagdiv.com/system-status-parameters-guide/

If all of the above does not work fine, please talk with your host provider.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello rwilson,

If you want to show the header ad only for front page, you have to alter a bit the ads.php and insert this snippet of code, like this: http://screencast.com/t/tc0Yj44rsha

if (! is_front_page()) {
return;
}

If you are using as the front page, your latest posts (blog mode), please replace the above function with is_home.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello cubano,

The simple way to achieve this is to hide the author box using a custom CSS code. Please try the code below and place it in Theme panel->Custom CSS area, like this: http://screencast.com/t/PMt8mnoded

.author-box-wrap {
display:none;
}

The result you should see here: http://screencast.com/t/4KdZrHFx

Thank you for the message!

Hello Pradeep Augustine,

Unfortunately, I do not understand very good what you want to do. Please provide more details about these changes, a screenshot would be more useful (as before the update and how you want to be after update). I need to know these details, so I will able to provide you a more accurate response.

Thank you for your understanding!

Hello @blackgold, @sailingchance,

I’ve checked on my side this tested plugin and everything seems to work properly and the sidebar too.
Please ensure that do not exist plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and try it again. It is possible to use some miscellaneous untested plugins which cause a lot of errors in our theme.

Hope this helps and let us know how it goes!

Thank you for the message!