Hi,

Usually this is just a cache problem; please make sure that you clear all cache and try again.

If you are using a cloud header not the default header http://prntscr.com/oogvwv then you’ll need to edit that header template -> https://www.screencast.com/t/FkAe80JsuCo check the sticky menu, scroll until you see the sticky menu and click the menu and logo -> https://www.screencast.com/t/o6Z8zoJoWbFY

Hope this will help you!
Let me know the results!

Hello!

The Empty Column is a part of row, so in order to delete it you’ll need to delete the row, for this you can right click on the row and click on delete, or drag the row in the delete box.
-> http://prntscr.com/olc4t0
-> https://www.screencast.com/t/H1rPotrjOy0

Thank you!

Hi,

Please make update to the last version of the theme v9.8 and check again.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

If you want to remove the show comments from modules/blocks all you need to do is to go in Newspaper>Theme panel> Blocks Settings > Meta tag on Modules/Blocks and deactivate the “Show comment count”.
-> https://www.screencast.com/t/P64OrKwQ

Thank you!

Hi,

Indeed is look like there was a double http:// ad to that link -> http://prntscr.com/oogof2 the path to that file is wp-content/themes/Newspaper/includes/tagdiv-config.php all you need to do is to remove on of http:// and the link should work normally.

Sorry for the inconvenience!

Hi,

This usually happens when the account is not yet approved and Google is not yet serving the ads, the console will return a 403 error on ads.
Some topics I found – https://techbegins.com/adsense-403-forbidden-error-complete-solution.html
– https://www.problogbooster.com/2015/01/adsense-403-forbidden-error-html-google-adsense-not-showing-ad-code-403-fix-solved-troubleshoot.html

Thank you for your understanding!

Hi,

That depend if the code is set in functions, not in the file for cloud templates, then the tagDiv Composer should still work on that template, but if is edit the cloud files or composer files then is very possible that when you try to edit it to give some errors and crush.

But why not add the button using tagDiv Composer, you can not achieve what you need?

Thank you for your understanding!

Hi,

In the last version of the theme v9.8 you have some more control over the mobile theme plugin, now you can sort/filter the grids from homepage http://prntscr.com/oogcuf or you can show the responsive version http://prntscr.com/ooezts of the page/post you can check all those new settings in our documentation for mobile theme https://forum.tagdiv.com/the-mobile-theme/

Unfortunately the advanced ads plugin was not tested with our theme and therefor we can not say for sure if this will work properly with our theme or not.
This is our list with the tested plugins http://prntscr.com/oogeen

Thank you for your understanding!

Hi,

Unfortunately for the moment this is the way how the theme update is working with our theme , maybe in the future there will be add this “option/way” to make the update.

Thank you for your understanding!

Hi,

This problem can appear because you have a background color set or a background image, please remove it, clear all cache and try again.

If this is not working please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please notice that is not indicate to edit the demo content because this will be lost, please check our documentation for demos http://prntscr.com/oog5f4 -> https://forum.tagdiv.com/installing-demos/

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/

If the problem is still there, please provide when this error appear, on what page, did that page was edit with other builder before, do you have other builder activate.

Let me know the results!
Thank you!

Hello @sthifer!

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Let me know the results!

Hi,

The heading h3 is set in our theme for posts/pages titles, so all the blocks/widgets that you are using will show an h tag, unfortunately there is no block without a h tag.
If you want to remove it you can check this topic https://forum.tagdiv.com/topic/replace-h3-h4-on-tags/ the file that need to be edit is in wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php -> http://prntscr.com/oog1yt

Hope this will help!
Thank you!

Hi,

I checked your website and the logo is change now http://prntscr.com/oofsvg I think that was just a cache problem.
If there is still a problem or you need help with the theme, just let us know!

Thank you!

Hi,

Your ads return a 403 http://prntscr.com/oofreh that means that your adsense account is new and the ads was not yet approved.
Some topics I found – https://techbegins.com/adsense-403-forbidden-error-complete-solution.html
– https://www.problogbooster.com/2015/01/adsense-403-forbidden-error-html-google-adsense-not-showing-ad-code-403-fix-solved-troubleshoot.html

Thank you!

Hi,

Indeed there is no shortcode in WordPress or in our theme for underline, but you can find the commands for this in the classic element from the Gutenberg
http://prntscr.com/oofq0j

Hope this will help you!
Thank you!

Hi,

Please provide some more details about the “bug” you are facing, some screenshots or a link to your website where I can inspect this problem.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please check this topic -> https://forum.tagdiv.com/topic/adsense-auto-ads-not-displaying/

Hope this will help you!
Thank you!

Hi,

Please make sure that you have the last version of the Newspaper theme v9.8 and make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme ( let only the plugins with tagDiv ), also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please make sure that all the theme requirements are set as in our requirement guide -> https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persist please provide some more details some screenshots and what you do when the website crashed.

Thank you!

Hi,

In order to do that you’ll need to use the “Title length” and excerpt length -> http://prntscr.com/oofev3 you can check more in our documentation for Flex Block Settings Guide https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hi,

I have the 12.1 version http://prntscr.com/oofc2v and for me is showing good without problems.
If you can please try with other devices too, maybe the problem is only on your device.

Thank you for your understanding!

Hi,

Please make sure that all your thumbs that you are using are set on retina and make sure that you clear all cache, after that check again with a deceive that have retina display.
If there is still a problem, please provide me a link to your website where I can check this problem.

Thank you!

Hi,

If you want, you can deactivate the mobile theme on those posts using this option http://prntscr.com/ooezts, you can check more in our documentation for mobile theme https://forum.tagdiv.com/the-mobile-theme/
Or you can make changes in mobile theme plugin, but this is not indicate because the changes will be lost if you’ll make some theme updates.

Thank you!

Hi,

Make sure that you have the last version of the theme ( Newsmage v.9.1 ) and all the theme plugins are updated.
The option for disable the mobile theme on a page/post can be found in the right corner http://prntscr.com/ooex6o you can check more about this option inn this documentation https://forum.tagdiv.com/the-mobile-theme/

Thank you!