Hello,

I checked your website and for me is look normal -> https://www.screencast.com/t/3ZsYWQlzxC -> https://www.screencast.com/t/7daou32j
If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

Currently there is an issue like the one you mention, the post templates don’t apply properly when the child theme is active. If you use a child theme, please switch to the main theme for the time being. This problem will be fixed for the next theme update.

Sorry for the inconvenience.

Hi,

Please make sure that you’ve installed the theme according to our documentation -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Let me know the results!
Thank you!

Hi,

Yes, we can help you if you have some problems, or if you want to achieve something and you do not know how, we can guide you, but we can not build the website for you.
Support Policy -> https://forum.tagdiv.com/support-policy-2/
-> https://www.screencast.com/t/6DZ1v8lvhOL6

Thank you!

Hi,

That is the “Latest Articles” section, is part of pate template -> https://forum.tagdiv.com/page-templates-2/
In order to change the title or other elements you need to edit the page in back-end and scroll down until you see the “Homepage latest Articles” and check the “Post Loop Settings” -> https://www.screencast.com/t/Gj8I5o3CY

Thank you!

Hi,

If you can not achieve this using the tagDiv Composer rt build the block and save it as an element -> https://www.screencast.com/t/pnE5iiaRx

Maybe you can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/

Thank you!

Hi,

Yes, you can have sub menus in mobile theme, but not mega menu as sub menu, the submenu need to be set as in this documentation -> https://forum.tagdiv.com/main-menu/

Thank you!

Hi,

Indeed the menu in mobile version is not working on post and you get some errors in console -> https://www.screencast.com/t/koEbs3qZrFI

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Here are some resources I found online, maybe they are helpful
– https://coffeencoding.com/load-google-fonts-5x-faster-in-wordpress/
– https://stackoverflow.com/questions/54277912/ensure-text-remains-visible-during-webfont-load-not-getting-resolved-in-google-p
– https://css-tricks.com/snippets/css/using-font-face/
– https://developers.google.com/web/updates/2016/02/font-display

Let me know the results!
Thanks.

Hi,

1. Yes, you can, but notice that is possible that some elements to not longer be available in TagDiv Composer if you are using the WPBackery, in V9.7.3 was set a condition for some elements from WPBackery and if this is activate, those elements can not be use using tagDiv Composer.

2. Usually this should work normally, without problem/conflicts, but this depend on the plugins that you have.

Thank you!

Hi,

That is because you are editing a page ( the homepage ), you’ll need to click on the post, in order to change the color on post; from where you are you can change the color for the homepage elements color.

You can edit the homepage/page in two ways : one directly from website by clicking “Edit with TD Composer” -> https://www.screencast.com/t/BeXlrA0x or from back-end by hovering the page title -> https://www.screencast.com/t/eA6kUUQY or you can click on edit page and click the TAGDIV COMPOSER button -> https://www.screencast.com/t/NCKRDcLXWKwD after that you need to click on the block/module/element that you want to edit and check the tagDiv Composer tab -> https://www.screencast.com/t/TRxoSQcohM

Also you can edit all cloud templates from Cloud Templates -> https://www.screencast.com/t/Xqd0msQjd if you have set a single post template set on post, you’ll see this button -> https://www.screencast.com/t/OQhF4tCu

Thank you!

Hi,

For the moment there are no option in our theme to sort the posts display in the mobile theme plugin, maybe this will be include in coming updates.

Thank you for your understanding!

Hi,

Now I understanding, you are referring to the sing in/ join image, https://spurt.no/wp-content/uploads/2019/07/mobile-theme-menu.png this will appear only if you have this option activate -> https://www.screencast.com/t/GkWS6qCmBD also the normal sub-menus will be display in mobile menu, only the mega menu will not be display -> https://www.screencast.com/t/ccU0Z4DE -> https://www.screencast.com/t/0vPqCxc6yKaC results -> https://www.screencast.com/t/KvRzVSkf

Thank you!

Hi,

If you have others questions, just let us know!

Thank you!

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello,

This is the using space if you do not have set a background image /color on the row -> https://www.screencast.com/t/970jKUM4LL and this is when you’ll use background – on the row -> https://www.screencast.com/t/Aw4essF2d
In this was build to work, the space for row is 1116px by default and have set padding left-right 24px, when you set the background this will be apply on padding too, in this way should work and in this way is working!

Thank you for your understanding!

Hi

This is happening because the difference between the Korean characters and English, the theme sort order by ASC -> https://www.w3schools.com/sql/sql_orderby.asp and the Korean characters can not be recognize; this will happen with others themes too, the best way will be to use other sort.

Thank you for your understanding and sorry for the inconvenience!

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please check those similar topics with 5xx errors
– https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
– https://forum.tagdiv.com/topic/hello-unable-to-import-demo-content/
– https://wordpress.org/support/topic-tag/505-error/
– https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

If there is still a problem, please provide some more details and some screenshots to can identify the problem, also a link to your website will be very helpful.

Let me know the results!
Thanks.

Hi,

If you want to remove the category from permalinks, you can use the Yoast seo -> https://www.screencast.com/t/6XWP6dUPD

You do not need to create a page for each category, those will be crate automatically when you’ll add a new category, if you want you can set for each category different style, or one stye from all.
How category settings work -> https://forum.tagdiv.com/how-category-settings-work/

Thank you!

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Let me know the results!
Thanks.

Hi,

Please check this similar topic and try the steeps from it -> https://forum.tagdiv.com/topic/problem-with-td-composer-plugin/

Let me know the results!
Thanks.

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, please provide me a link where I can inspect it.

Thank you!

Hi,

Please remove the background image from Newspaper > Theme panel>Background > Mobile menu/search background and Join in/ join background -> https://www.screencast.com/t/7oDoAmZ1T after that please clear all cache and try again.

Thank you!

Hi,

The only way to import the cloud template is to duplicate the website or copy the shortcodes from the test website to the live website.
Please check the suggestion from this similar topic -> https://forum.tagdiv.com/topic/cloud-templates-move-to-another-website/ also check the general settings from both website to see if those are the same or not.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Also if you have some custom code in theme core, please remove it and try again.

If there is still a problem, please provide some more details and some screenshots to can identify the problem, also a link to your website will be very helpful.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!