Hi ,

Please provide some more details about this problem that you have, and screenshots or a video with this problem, in this way I will be able to provide you a working solution.

Thank you for your understating!

Hi jackfischlum,

Please provide some screenshots or a video with this problem, in this way I will be able to provide you a working solution.

Thank you for your understating!

Hi,

You can not install the mobile theme because you already have a file with that name in theme files.
Please delete the plugin from …/wp-content/plugins/td-mobile-plugin ( host file ), and install it again ( you’ll find it here https://www.screencast.com/t/Va2eHHA7T ).
This should resolve your problem.

Thank you.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Also please make sure that you do not have a plugin conflict, please deactivate all on theme plugins, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding

Hi,

I check your AMP version of some post and I do not see the
-> https://www.screencast.com/t/p03AkrWH scroll bar.

Thank you!

Hi,

Please read this topics:
-> https://forum.tagdiv.com/topic/change-contact-us-text-in-footer/
-> https://forum.tagdiv.com/topic/adding-mailchimp-sign-up-to-footer-block/

In order to set the Custom Newsletter Signup end of Posts you need to use tagDiv Cloud Library and get a single template fro posts, edit it and add the newsletter after content and set it as template on the post you want to have the newsletter at the end of post.
https://www.screencast.com/t/q2gIjC1shf
https://www.screencast.com/t/KIPle9tZ2

Thank you for your understanding.

Hi,

Did you try to set the shortcode in single post template with tagDiv Composer?

From what I understand you set the shortcode in post content, if you have WP 5 you can set that shortcode in shortocde element https://www.screencast.com/t/R0P1mtw03XAL

Thank you for your understanding!

Hi,

Please make sure that if you are using some plugins that are using lazy load you’ll need to deactivate theme, also please check the lazy-load from theme panel -> https://www.screencast.com/t/iOvAl3Eezi

Thank you!

Hi,

How I say the problem with blue background flash is form the jetpack plugin, please deactivate that plugin, clear all cache and try again.

for page speed please check this topic -> https://forum.tagdiv.com/topic/homepage-load-time-is-too-high/

Thanks for your understanding!

Hi,

Unfortunately I do not know the date when this update will be relist, but will be soon.
Please read this topic about Anti Adblock in WordPress – You Probably Need It, Here’s Why ->https://www.codeinwp.com/blog/anti-adblock-in-wordpress/

Thank you for your understanding!

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Install via FTP – https://forum.tagdiv.com/install-via-ftp/
Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/.

Yes will be update until the last version.
If you want to update the theme please make first a full backup to your website.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

1. Category tag on modules/blocks -> Category tag on modules/blocks

3. In order to show the date you’ll need to add some code in theme files, for example big grid 1 you’ll need to add in td_module_mx6.php this code
<div class="td-module-meta-info">
<?php echo $this->get_date();?>
</div>
wp-content/themes/Newspaper/includes/modules/td_module_mx6.php
-> https://www.screencast.com/t/zFMXvcwz
-> https://www.screencast.com/t/UqRiqrlB0JB
Results -> https://www.screencast.com/t/6VzZQHNby

Here you can see all the blocks from what modules are build -> https://forum.tagdiv.com/theme-blocks-modules/

Thank you!

Hi,

If you have the mobile theme activate you need to build new pages for mobile, in mobile editor, look down in page for mobile editor -> https://www.screencast.com/t/wvTdtL26Iihv
-> https://forum.tagdiv.com/the-mobile-theme/
If there is a problem please provide some screenshots, that would be very helpful!

Thank you!

Hi,

Unfortunately ‘Posts loop’ and ‘Posts loop 2’ can not be filter like the standard blocks, sorry!
I think that the only way that you can change this will be to make some changes in theme files, and change the current filter ( “latest” ).

Thank you for your understanding!

Hi,

Did you set all the requirements like in our documentation ?
– https://forum.tagdiv.com/requirements-for-newspaper/
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Also please make sure that you do not have any plugin conflict, please deactivate all non theme plugins, clear all cache and try again.

Thank you!

Hi ML,

If you are set Title Column with h1 will apply only on that shortocde for title will not remove the h1 from logo.
The only way to change the h1 from logo is to make changes in theme files, but also you can use the h2 in title instead of h1.

Thank you for your understanding!

Hi,

I just test the “text with title” in WP 5.1 with Newspaper v9.5 and this is working
-> https://www.screencast.com/t/hsuV5rlYmG86

If you want to set some shortcodes in column text and you have the version 9.1 on theme please make this fix
-> https://www.screencast.com/t/tq7JYQ6XmV -> https://www.screencast.com/t/einHpS3PKc7 -> https://www.screencast.com/t/dE9kgZKp6

Also there can be some plugin conflicts, you can try to deactivate all non theme plugins, clear all cache and try again.

Thank you for your understanding!

Hi,

I solved your problem with search icon adding some custom css, but the problem with menu is still there -> https://www.screencast.com/t/sX9xZvwK if you try in incognito mode the menu will work -> https://www.screencast.com/t/EFpYiChk, so I thick that is cause by the cache plugin.
The code that I add in your mobile theme custom css
#td-header-search-button {
display: block;
}

Thank you!

Hi versaasset,

I check your website and your social counter are working
-> https://www.screencast.com/t/y9niRAxKcX8i
-> https://www.screencast.com/t/RaVVGoGVISa

Thank you for your understanding!

Hi,

3. Please provide some screenshots or a link for this problem.

2. So if you are using a new header you can set a margin top to the first row from the headeer -> https://www.screencast.com/t/X5Ve5FtxRk2
If there is still a problem, provide some screenshots, or a link were I can inspect closer this problem.

Thank you!

Hi,

Unfortunately I’m redirect and I can not see the screenshots that you attach above, please provide a new screenshot with this problem.

Thank you!

Hi,

In the most of the cases the problems are made because of some non theme plugins, that’s why we recommend to deactivate all non theme plugins.

Please make a new post and set the code for ads in that post, publish the post an see if the ads is appear.
If this is not working please try with a default WordPress theme like Twenty Nineteen -> https://www.screencast.com/t/W2BpIWxrnY if the ads is not appear is possible that your ads to not be approved yet.

Thank you for your understanding!

Hi,

Yes the search position from theme panel is apply only the header style that is set on desktop -> https://www.screencast.com/t/WZW3goap , but now in Newspaper v9.5 you have the liberty to create the header how you want -> https://tagdiv.com/whats-new-in-newspaper-theme-9-5-update/

Thank you!

Hi,

Please make sure that there is not a plugin conflict, and all theme requirements are set like in our documentation https://forum.tagdiv.com/requirements-for-newspaper/
Please set the wp debug to false -> https://www.screencast.com/t/53na7k88z3r

Thank you for your understanding!