Hi,

Do you currently have any security or performance protections in place for your website? I recommend using Wordfence for security and Cloudflare for added protection and performance optimization. Cloudflare’s “Under Attack Mode” can be especially helpful for monitoring and mitigating unusual traffic spikes or attacks. It also allows you to observe if the resource or CPU usage decreases during that time.

In addition, it’s a good idea to identify what’s consuming your server resources. Tools like Query Monitor and Code Profiler can help you pinpoint high CPU or resource usage caused by plugins, themes, or database queries.

Also, are you using AJAX pagination or filters for “most popular” posts? These features can increase resource consumption, especially on high-traffic sites.

Thank you!

Hello,

If you are referring to the social icons from the tagDiv Composer, then you need to select the element, scroll down and the last option will be “Custom Social Icon”: https://i.imgur.com/tvRwEKe.jpeg https://i.imgur.com/v1yuksS.png
Click on the icon and choose the last option in the list, which refers to SVG:

View post on imgur.com

Then, simply fill in the social name and social URL, and you’re done.
If you need more than one custom social icon, you can use multiple Social Icons elements (e.g., 2–3, or as needed).

I hope this helps!

Thank you!

Hi,

Okay, let’s go through a few methods to help identify the issue.

Step 1: Start by testing your site using only the tagDiv plugins. If you’re using a child theme, please switch to the main theme temporarily to eliminate potential conflicts.

Step 2: If the issue persists, check multiple pages to see whether it occurs site-wide or only on a specific page.
If it’s only affecting one page, the problem may be related to recent changes made on that page.
If the issue appears on all pages, continue to the next step.
Step 3: Check whether the issue is coming from the cloud header or cloud footer templates. These are applied globally, so if one of them is corrupted, the problem will show up on every page and template that uses them. You can test this by temporarily changing the global header and footer.

Let us know what you find, and we’ll assist you further from there.

Thank you!

Hi,

The subtitle meta key filed is “td_post_theme_settings” – and you’ll need to look for meta_value “td_subtitle” – https://i.imgur.com/3gU7I0s.png

Thank you!

Hi,

I understand what you’re saying. To investigate the issue further, we’ll need temporary access to your website’s WordPress admin area (wp-admin).

Please also let us know which specific page and block are using the “Popular filtering (24h/48h/7d)” feature.

If you’re okay with this, please contact us at contact@tagdiv.com with temporary wp-admin credentials and include a link to this support topic so we can identify your request more quickly.

Thank you!

Hi,

The Popular filter (24h / 48h / 7d) works like this: it displays posts that have received the most views within the selected time frame, regardless of when the posts were originally published. For example, if a post from three months ago has been highly viewed in the last 7 days, it will appear in the “7d” filter results.

Please note that the filter does not count views from all time, only from the selected recent period.

If I misunderstood your question, feel free to clarify, I’ll be happy to help further.

Thank you!

Hi mbrckn,

Unfortunately this will not work, at least not entirely, because each user has different categories, so in you case if there are some filters set will not display anything, but if you want I can provide a code that will display the elements without filter apply on it, or you can use Bettina steps to create one.

Thank you!

HI,
This is because you are using the tagDiv mobile theme plugin, this is an additional plugin, but for responsive version it is not need for it, so please go to plugins look for tagDiv mobile theme plugin and disable it, after that clear all cache and the problem will be resolved.
Thank you!

Hi,

Thank you for sharing the link. You’re right, the issue appears to affect only the menu anchor links, and it occurs in both the sticky and main menus.

To help you resolve this, please contact us via email at contact@tagdiv.com and provide temporary wp-admin access. This will allow us to investigate further and offer a working solution.

Thank you for your understanding!

Hi AhmadiKatu,
I show in via email with screenshot how you can set the page as homepage. There are 2 possibilities, the most simple one is to go to Cloud templates and click on the page from there to be assigned as frontpage – https://i.imgur.com/1Vuv6C5.png also you can use this link https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ for how to build and homepage and how set it up.
I hope this will help you!

Hi,
If you need to check our Newspaper theme changelog can be checked using this link – https://tagdiv.com/newspaper-changelog/ or directly on our themeforest page – https://themeforest.net/item/newspaper/5489609
Thank you!

Hi,

This situation can be related to the implementation of acf for the author template. Also, it is possible only to not render the image first time when the element for image has been added, please make sure the settings you made are like this:
– https://i.imgur.com/eLmzTKf.png
– https://i.imgur.com/2m58GBj.png
– https://i.imgur.com/tSY1u3X.png -> https://i.imgur.com/SnTA3DX.png

Thank you!

Hi,
We received your email along with the temporary access details. Let’s continue this discussion via email.

Thank you!

Hi,
This can be done if you are using a sticky sidebar and the table of content is set in it – https://forum.tagdiv.com/smart-sidebar-2/ This can be done if you are using a single post template, then using tagDiv Composer, you can edit it as you want.

Thank you!

Hi,

In those case the first recommendation will be to make sure you are using the last theme version and WordPress version. If you already have the last version of the theme, please disable and delete tagDiv Composer and tagDiv Cloud Library, after that please go to Newspaper > plugins and reinstall those 2 plugins from there.

I hope this will help you!
Thank you

Hi, We are glad that you manage to find the option 😀 – https://forum.tagdiv.com/tagdiv-composer-website-manager/
Have a nice day!

Hi,

Unfortunately, we cannot guarantee a plugin that will work flawlessly, but we have seen plugins like Dark Mode used successfully by several users of the Newspaper theme. Therefore, a dark mode plugin should work, though it may require minor CSS adjustments.

Thank you

Hi,

The mentioned error most of the time is related to a shortcode/element that is corrupted or not compatible with the theme or a theme plugin (e.g: after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error).
If is only for one page or a cloud template (it can be on the header or footer, you can change them for tests and see if the problem persists). This problem can be resolve by using a page/cloud template revision (after it has been identify from where is coming the problem, e.g only on a page, on all pages, can be from header or footer..).

Thank you

Hi,

If this situation is only for a few iPhones models, then it can be something related to the iOS. What I can recommend is to check if you try multiple times, the menu is not opening after the 2-4 try? without refreshing the page?
Now what I see is when you are using the mobile and try the mobile menu there is a time when the page is not full loaded, so is possible to be the problem for the menu that is not opening. There seems to be a footer image that has been deleted from media, but this is still apply on footer template – https://i.imgur.com/ewWSx5T.png please edit the homepage using tagDiv Composer – https://i.imgur.com/wCYDFr0.jpeg scroll down to footer zone and select the row then check the css tab – https://i.imgur.com/bZMp7Lj.png and click on remove image – https://i.imgur.com/yy9T4Jy.png this should help you to increase the website load with a second.
Another suggestion is to make sure that under the theme panel > header > mobile header the show mobile menu and search are enabled – https://i.imgur.com/V4D9gDG.png
Also, suggestion is to try when you are logged in and see if the problem is still persisting or not, if the problem is resolved when you are logged on the website, it can be related to the cache settings from the website.

Thank you!

Hi,

There are 2 possibilities:
1. If you are using standard templates, then you need to check the settings from the theme panel > ads sections and remove the code from there – https://i.imgur.com/RgRL101.png
2. When are use cloud template then you need to use tagDiv Composer to edit the ad box elements.

Thank you!

Hello,

To add the undo, redo button you need to activate theme from Manager panel – https://i.imgur.com/5um4NOE.jpeg – https://i.imgur.com/aT7mAeh.png enable the settings and save the settings. Also if you have cloud template for your header then you can adjust it using tagDiv Composer per each view port in part – https://i.imgur.com/aODQDwC.png

Thank you!

Hi,
If you have the tagDiv Mobile theme plugin installed and activated, then this is the one that will apply, what you can do is to use it only for amp – https://i.imgur.com/41XWouL.png (in case you are using the amp plugin), disable it on pages -> https://i.imgur.com/bYhragp.png -> https://i.imgur.com/l3oVbsa.png if you do not want it on specific pages only or disable the plugin – https://i.imgur.com/itHrBpI.png in case that you do not want it on your website.
Thank you!

Hi,

Thank you for sharing with us the process you have been done. If the problem persist when there are no other plugins except the tagDiv plugins, then what can be is related to the browser that is used (usually this situation can appear on mac), what I can suggest is to try with multiple browsers to see if the problem persist or not.

Thank you!

Hi,
This can be done by using a cloud category template and set the ad box using the tagDiv Composer, make sure that you duplicate it – https://i.imgur.com/75Yr9B3.jpeg – then assign it as individual to that category – https://i.imgur.com/5Qw0MhC.jpeg
Thank you!

Hi mostwonder,

Thank you for your suggestion! We completely understand your request. We’ve added it to our list of user-submitted ideas, and our manager will review it. If it’s approved, the development team will be informed for potential implementation.

We appreciate your input and your understanding!