Hi,
I sent this information to the developers, I hope that they can make the modifications for the current update.
Thank you!

Yes, you can contact us via email at contact@tagdiv.com also include the link of this topic so we can identify you easily.
Thank you!

Hello,

If you use a cache plugin that allow to exclude js files, then please try to exclude those files:

/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

I hope this will help you!
Thank you!

Hi,
Most of the time when this situation appears is when the internet band is small. For example mine is 500 Mbps and for me is working without problems.
Similar reports comes from users with 5-20 Mbps.
Unfortunately, the elements from the cloud cannot be delivered in a package, I’m sorry
The timeout was set to 50 seconds.
Thank you!

Hi,
Please check if the wp memory limit is set like in our guide, most of the time this is resolving the problem.
In case that the wp memory is set and the problem persist, please contact us via email at contact@tagdiv.com and please provide wp-admin and we’ll check the problem as soon as possible.
Thank you!

Hello,
Usually when this problem appear is because something is blocking the theme request for the registration. Usually it is a security option from the host, it can be checked using the browser console.
Also, if you want we can investigate the problem too, for this you need to contact us via email at contact@tagdiv.com and include the wp-admin and the license key.
Thank you!

Hi,
Any valid license has free updates for life.
Also, please notice that the changes from 9.7 to 11.5 will need to enable the extra plugin tagDiv Standard Pack (in case that you are not using cloud templates) so you can keep the old design.
Thank you!

Sorry, I wrote the wrong address (also I edited the above message), the correct address is contact@tagdiv.com
I’m sorry for this mix-up!

Hi,
I believe that for the mobile the problem is that the thumbnails that are used are 256×198, but the space allocate for the image/thumb is only 120×89 -> https://i.imgur.com/t3yYnbT.png maybe the problem can be resolve by changing the thumbs in the plugin code, the problem is that those changes in the theme code will be removed after each theme update or plugin reinstall.
Thank you!

Hi,
If I understand correctly you want the author image to no longer have the link to the author page, the link to remain only on the name.
For this you can try this custom css:
.tdb_single_author a.tdb-author-photo, .single .tdb-author-box .tdb-author-photo {
pointer-events: none;
}
Set this code in the theme panel > custom code> custom css.
Thank you!

Hi,
To lower your TTFB time please check the steps from those guides:
-> https://wp-rocket.me/google-core-web-vitals-wordpress/reduce-ttfb-server-response-times/
-> https://searchfacts.com/reduce-ttfb/
Thank you!

Hi,
You need to set that “text” in pages or in posts?
If is in posts, then you can add it in a single post template using the tagDiv Composer and edit it just when is needed.
Thank you!

Hi,
Can you please continue the conversation via email, so the colleagues from there can help you!
Thank you!

Hi Bennettheyn,
Your sidebar is empty. You can add there elements using the widget section, for example create a sidebar and assign in it the elements you need -> https://i.imgur.com/mQWRdEd.png (including ads, for those use the ad box element and choose the source of the ads, usually the code is set in sidebar ads section -> https://i.imgur.com/ewkjy2a.png -> https://i.imgur.com/DjsUZ1J.png
After that just assign that sidebar as global for all posts -> https://i.imgur.com/j3yiBoW.png
I hope this will help you!
Thank you!

Hi,
It seems that the website is in maintenance -> https://i.imgur.com/Wm1NFZa.png so I can not check it.
Thank you!

Hello,
Can you do test for 1-2 days using only the tagDiv plugins to see if the problem persist?
Also, in case that you have a child theme, please disable it and check the results.
In case that the problem persist, then please do a full backup for the website and please contact us via email at contact@tagdiv.com and please provide wp-admin access. We’ll check the problem as soon as problem.
Thank you!

Hello,
The code for infinite post iframe is on those files:
-> wp-content/plugins/td-cloud-library/includes/tdb_ajax.php -> https://i.imgur.com/pjVBzDQ.png
-> wp-content/plugins/td-cloud-library/assets/js/js_posts_autoload.min.js -> https://i.imgur.com/smx62mm.png
-> wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js -> https://i.imgur.com/uKlJ3iH.png
I hope this will help you!

Hello,
Indeed there seems to be a problem with the “Pages set to not use the mobile theme in the individual page settings are completely broken”

About the problem with the mega menu, unfortunately I can not recreate on my install. If you want and you agree, we can inspect this problem on your website, for this please contact us via email at contact@tagdiv.com, provide wp-admin access and also include the link of this topic in email. We’ll check the problem and see what needs to be done to be resolved.
Thank you!

Hello,
So you are saying that you do not want to have this layout -> https://twincitiesmom.com/calendar/community/add and you want to use this one https://rochestermom.com/calendar/community/add but is no longer working with the last theme version.
It is possible to be new implementations that are interfering. If you agree, you can contact us via email at contact@tagdiv.com and we’ll take a look at this situation and try to help you as better as we can.
Thank you!

Hello,
Using the Newspaper theme you can choose in tagDiv Composer the icon element and set a svf for line -> https://i.imgur.com/UQpDfeq.png
I hope this will help you!

Hello,
The header ad will be display in the header for entire website. If you do not want it there for entire website, then yes, you can remove it.
Thank you!

Hello,
Unfortunately, the Newsmag has only global header.
If you need only to hide elements, then it can be done using css.
The footer is also global, you can edit it using the settings from the theme panel -> https://i.imgur.com/JgHgh1B.png to remove and add your own elements in footer, choose a footer that has empty columns.
Thank you!

Hi Viju , I’m glad!

Hi SidCowans33, can you please provide a link to inspect the single post placeholder? In this way we’ll be easier to identify the problem and make a css for it.

Thank you!

Hello,
Normally a license key can be used on a single website, and for a test website, now I’m not sure if the website are the same and only the termination is different .net, .es and .com maybe it can be used.
For more details, please contact us via email at contact@tagdiv.com
Thank you!

Hi,
I believe that you managed the situation -> https://i.imgur.com/gKuY7hx.png -> https://i.imgur.com/HzA7OFS.jpg
In case that there are still some problems, please let me know!