Hi,
I see please check the responsive and the mobile cloud header from the mobile page template to have in both the same logo -> https://i.imgur.com/jgcmcR5.png
I hope this will help you!

Hi,
You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say on staging was working correctly, then it can also be a cache or object cache.
Thank you!

As far as I know there should be no problems, but I do not know all those plugins, my recommendation is to do a test using only the theme and tested plugins and see if the problem persists -> https://i.imgur.com/Sqnvx90.png

I understand. Please do a full backup for the website and please contact us via email at contact@tagdiv.com and please provide wp-admin and cPanel access.
We investigate the problem as soon as possible.
Thank you!

Please check the answer from this identical topic -> https://forum.tagdiv.com/topic/why-is-there-free-space-on-mobile-version-of-my-site-2/

Hi,
1. I just checked your website and for me there is no free space on mobile version. Maybe you have an ad blocker or something like that that is blocking the ads and that place remains blank.

2. The settings from the amp plugin can be done using this guide -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

3. The mobile page layout is the one from the mobile theme (that I believe it is also used for amp). For amp you can not use the responsive version, only the layout from amp plugin or mobile theme plugin.
If you want to use the mobile theme layout only for amp version, but not for mobile version, then please select this option in mobile plugin -> https://i.imgur.com/AC3Tfnz.png

Thank you!

Hi,
Do you use the litespeed cache plugin? If yes, then please do a test without this plugin to see if the problem is still happening. For a few users the problem was with some settings from this plugin, once that the did the test without it, the tagdiv composer was no longer disabled.
Also, if you want you can contact us via email at contact@tagdiv.com, provide wp-admin access to one of the website where the problem is happening and we’ll try to see what can be interfering.
Thank you!

Hi Youngman,
There can be use almost any cache plugins, but the WP Super cache is a recommendation because was tested and it works with all the theme options (using the settings from our guide).
Now, the are other cache plugins that we saw with Newspaper, like WP Rocket, litespeed, Total cache … all of them can be used if you find the right settings that will not interfere with the options you are using. Also, the most common problems are related to js and css, so in this case you can exclude some js files from been cached.
Unfortunately, we do not know what recommendation do to for those plugins because those can differed from the options that are used by each user.
Thank you for your understanding!

Hi,
Do you use only the responsive version or you also use the mobile page template?
Also, do you use a single header or you have more cloud headers that you are using? Usually this situation appears when you have more cloud templates and for some pages, cloud templates are set individual cloud headers.
Thank you!

Hi,
The ads shortcodes should be set in the ad box element using the tagDiv Composer -> https://i.imgur.com/TdqMQOL.png. Now if you have standard templates, then you need to set the shortcodes in the theme panel ads section.
Thank you!

Hi,

Most of the time when this problem appears id do to a security module/plugin, also it can be from a maintenance plugin.
In case that you already checked those, then please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hi,
Please check the wp-memory limit, should be at least 256mb, also make sure that you do not have an extra plugin to interfere and you also have a good connection to the internet with a good bandwidth.
Thank you!

Hi,
Is this problems still happening if you are using only the tagDiv plugin on a new page?
Thank you!

Hi,
I just checked your website and this seems to be ok, also there are no errors in the console.
Can you please provide the error log file?
Also, do you use a dedicate server or a shared server?
Thank you!

Hi FinPrepper, can you please provide a link to your website so we can inspect the situation?
Thank you!

Hi,
If you want to create a menu with sub-menus then you can check this guide -> https://www.youtube.com/watch?v=WoQ6pAu0iqo
Also, if you want to set a mega menu, then you can use this guide -> https://forum.tagdiv.com/mega-menu/
Thank you!

Hi,
Please check if you have any file for object cache.
Unfortunately there is no method by which WordPress or a theme can delete the cache from the visitors’ browser, it is individual.
Thanks

An example of css code for this is:
@media only screen and (max-width: 1600px) {
body {
background: url(http://your-website/newspaper/wp-content/uploads/2022/09/MAC-Aura-XIP-TPI-takeover-banner-2.jpg)!important;
}
}
This cod can be set in the theme panel > custom code. custom css, the http://your-website/newspaper/wp-content/uploads/2022/09/MAC-Aura-XIP-TPI-takeover-banner-2.jpg should be the second image that will have a smaller width (1600px)
I hope this will help you!

Hi,
Indeed, it seems that the search is working, but the mobile menu is nod disapplied.
Also, there are no errors in the console. Can you please check if this problem is not caused by a plugin conflict? Please try only with tagDiv plugin. Also, please update the theme to v11.5.1
Let me know the results!
Thank you!

Hi,
This https://www.rnkhabri.com/image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAhYAAAHOAQMAAAD+DNJPAAAAA1BMVEWurq51dlI4AAAAAXRSTlMmkutdmwAAADVJREFUeNrtwQENAAAAwiD7p7bHBwwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAICEA3q4AAGK1CNoAAAAAElFTkSuQmCC seems to be related to images that are converted in base 64, it seems that if you access the link, you get 404 -> https://i.imgur.com/I4cYbto.png
I checked your website and now, that image is no longer appearing the console, but you have an error from a plugin -> https://prnt.sc/sXEfM6MX8wNl
Also, I see that you have the LCP problem only on mobile, for this I recommend to try the mobile theme plugin or the mobile page template -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!

Hello,
Normally all that you need to do is to use the child theme from the theme version you are using. You can get it by downloading the full package (all files) from your themeforest account. Then copy the child theme in wp-content/themes and activate the child theme from WordPress, after that the css set in the style.css will apply for the website.
Thank you!

Hi,
Are you using a custom ads plugin ? if so then those settings can be set from there.
Also, when you are logged in the ads are displayed for categories?
Thank you!

You need to use a single post template and set with tagDiv Composer and set the text in column text or text with title, also you can use any other options if you need.

Hello,
The problem is that the image has 1920×1280 px so on smaller screens will not be resized, what I suggest is to use a custom css to replace the image with a spall one for smaller scenes.
Thank you!

Hello,
Unfortunately, for this there is no option, it can be done only from the theme files to remove the link, or it can be remove the author avatar -> https://i.imgur.com/ByFL6HS.png
Also, on the Single Post Author Box you can set a sel attribute on user url -> https://i.imgur.com/xghuQ13.png
Thank you!