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Calin
tagDiv Staff

Hi samvadplus,
You can add in your website right now the link to the kooapp as social, but for the share option there need to be add a new implementation. This can be done only by the developers. We already added the kooapp on our list, now all depends on our developers.
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Are you using the litespeed server or litespeed cache plugin.
If you agree we can take a look at the website. For this you can contact us via email at contact@tagdiv.com, provide wp-admin access to one of the website where the problem is happening and we’ll try to see what can be interfering.
Thank you!

Calin
tagDiv Staff

Hi,
As I can see in the screenshot the mobile theme is used, but looks is not apply. Did you disable it from some pages or posts?
If you want we can take a look at it, but for this you need to contact us via email at contact@tagdiv.com and provide temporary wp-admin access.
Thank you!

Calin
tagDiv Staff

Hi,
A similar situation has been discussed in this topic -> https://forum.tagdiv.com/topic/error-with-the-tag-div-composer/ please try the steps from there and in case that the problem is still persisting, then please contact us via email at contact@tagdiv.com and please provide wp-admin access to investigate the problem.
Thank you!

Calin
tagDiv Staff

Hi,
Please check this guide for Login – How to Enable User Registration
I hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi,
The code that you have set in the sidebar ads is an auto ads code from AdSense. That code should be set only once between head tags. In our theme it can be set in this place -> https://i.imgur.com/84RcrIu.png
Thank you!

Calin
tagDiv Staff

Hi,
I just checked the provided link and now it looks correct, but in the browser tab it also display the 4 page that is not exist -> https://i.imgur.com/2FGVS8I.png
Did you did a test using only the tagDiv plugins?
Thank you!

Calin
tagDiv Staff

Hi,
Did you tested the plugin conflict to be sure that is not an extra plugin that is interfering?
Usually, when thee are problems like this can be related to extra plugins or when the host resources allocate to the website are too small and the host is disabling the plugin to do not get down the server.
Thank you!

Calin
tagDiv Staff

Hi freestarmarketing, for the moment the option is not available, but it can be use an extra plugin or a code. You can try some of theme from here -> https://blog.hubspot.com/website/10-best-wordpress-tab-plugins
Thank you!

Calin
tagDiv Staff

Hello,
Yes, the Newspaper is AMP compatibility. We also have a guide for amp -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Please use the amp with the mobile theme plugin and you can choose to use the mobile theme plugin only for amp -> https://i.imgur.com/5k5Pc09.png
I hope this will help you!

Calin
tagDiv Staff

Hi,
I believe that you are referring to that banner, for that you can try the ad box element and set a banner from here https://i.imgur.com/nc02mfR.png
Thank you!

Calin
tagDiv Staff

Hi,
I just checked your website and indeed there is a problem with the retina logo -> https://i.imgur.com/WKDSgjg.png the image seems that is no longer exist -> https://prnt.sc/ZsucN2UxG4AW -> https://theaugustapres.wpengine.com/wp-content/uploads/2020/12/2dac0bd2-ccac-4232-9222-e9c338b16bc1.jpg can you please check it again or replace it with another one?
Thank you!

Calin
tagDiv Staff

Hi chip303,
Yes, now it can be used, most of the users use plugins to transform images in webp.
You can try this guide or this plugin -> https://wordpress.org/plugins/imagify/
I hope this will help you!

Calin
tagDiv Staff

Hi,
You can try our beta tool (CSS Analyzer) for remove unused css -> https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ this should help you to get a smaller size of page, also please resolve the problem with those images that can not be found -> https://i.imgur.com/WnmjZD7.png
Thank you!

Calin
tagDiv Staff

Hi FinPrepper,
It looks that you are using the mobile theme plugin and this is not configurated. If you want to have the responsive version, then just disable the mobile theme plugin. IF you want to use it, then please check our guide from here -> https://forum.tagdiv.com/mobile-theme-introduction/ for how to configurate it.
Thank you!

Calin
tagDiv Staff

Hi,
We are glad that you managed the situation!
Have a lovely day ahead!

Calin
tagDiv Staff

Hello,
We have two emails from you. And my colleagues in charge of emails are handling them right now.
Thank you!

Calin
tagDiv Staff

Hi,
I believe that it is set an animation effect on the category hover -> https://i.imgur.com/DYEF0Gf.png
I can check and see from where is coming and remove it, but for this I will need temporary wp-admin access. If you can provide it, then please let me know and please contact us via email at contact@tagdiv.com.
Thank you!

Calin
tagDiv Staff

Hello,
Please contact us via email at contact@tagdiv.com and please provide wp-admin access and some screenshots with the problem. We’ll check it and try to resolve as soon ass possible.
Thank you!

Calin
tagDiv Staff

Hi,
I understand.
Can we do a test? To have the cloudflare APO and with the above js exclude to can inspect it to see what can interfere.
Thank you!

Calin
tagDiv Staff

Hi,
I you want to do only the home bold, then please try this code -> https://i.imgur.com/CFITg1P.png
.tdb-entry-crumb:nth-child(1)
{
font-weight: bold;
}

Calin
tagDiv Staff

Hi mgiannelis,
This situation can be if the license key is not assigned to the domain, this can be checked in Newspaper > My license.
Please check it and let us know if this is assigned or not on the current domain where the clouds are not loading.
Thank you!

Calin
tagDiv Staff

Hi,
We can log in and investigate the problem, but the risk is greater if something breaks on the site.
What we can do is let you know when we start to check the problem. If you agree, please let us knw and please contact us via email at contact@tagdiv.com
Thank you!

Calin
tagDiv Staff

Hi ersandrino, we try to check and resolve that problem as soon as we can. We are sorry if this takes a longer than usual.
Thank you for your understanding!

Calin
tagDiv Staff

Hi AasifGanaie,
I can not say exact the option that need to be disable or enable in the WP Rocket since this is not a tested plugin, but if you can contact us via email at contact@tagdiv.com, we can take a look at the settings and see what can be done. Also you can include a screenshot with the cache homepage.
Thank you!

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