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Calin
tagDiv Staff

Hi rafaelpetermann, can you please provide a link to your website to inspect the situation?
Thank you!

Calin
tagDiv Staff

Hi,
I just made a test on Newspaper v11.4.2, the current theme version and the shop is working without problems.
I see that you have an old version, maybe you can make a full backup and update the theme. In this way most of the problem should be resolved. Also, you can make a test using only tagDiv plugins.
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hello,
Unfortunately, our theme do not have this featured, I’m sorry! Also, I don’t know which plugin to recommend, because I haven’t tested any of these kind.
Using our theme you can use featured image and video -> https://forum.tagdiv.com/newsmag-featured-image-or-video/
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
If the adsense-google code is for auto ads, then it need to be set between head tags, therefore it need to be set in this place -> https://i.imgur.com/UxaaSEt.png if are regular adsense then you can set the code in the theme panel -> https://i.imgur.com/yPLNWfT.png and using tagDiv composer you can set it on ad box element.
Thank you!

Calin
tagDiv Staff

I just checked your website on 2 mobiles using android and for both the mobile menu on amp is without transparency -> https://i.imgur.com/BdNXqzm.png -> https://i.imgur.com/6zXcF5g.png
If for you it looks different, then maybe you have some cache on the mobile browser.

Calin
tagDiv Staff

Hi SquareMediaAgency,
Since the problem is on localhost there is no way that we can check it. But I suggest that first to make a test using the last the version 11.4.2. In case that the problem is still persisting, then contact us via email contact@tagdiv.com and We’ll provide an old theme version.
Make sure that you have a clean install and there are no extra plugins.
Thank you!

Calin
tagDiv Staff

H,
Yes please! Some screenshots or a screen record will help!
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Thank you!

Calin
tagDiv Staff

Hi Viturico,
The cloud templates must be public to be assigned, but you can disable them to be indexed by google (you need to use a seo plugin for this, for example Yoast SEO -> https://imgur.com/ApOXLWp)
Also, you can change the links of cloud templates, for the moment this is the link https://ctmtabor.com/tdb_templates/author-template/ for the author cloud template.
When you access the ctmtabor.com/author you access the template and not an author.
Thank you!

Calin
tagDiv Staff

Hi,
I just checked your site and I think you managed to fix it -> https://i.imgur.com/vEMhvrr.jpg
If there are still some problems, please let us know!

Calin
tagDiv Staff

There are certain situations that make us curious about why and what happens.
I just checked your homepage and now al the blocks seems to work correctly (indeed there are no featured images for all posts, but in rest seems to be ok).
Have a grate day!

Calin
tagDiv Staff

Maybe we can find a solution, but for this we’ll need to login on your website. If you agree, then please make a full backup for your website and contact us via email at contact@tagdiv.com, provide wp-admin access and include the link of this topic.
We’ll check it as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
If you are using standard templates, then the options can be on/off from the theme panel -> https://i.imgur.com/0aV0q3U.png
Thank you!

Calin
tagDiv Staff

Hi,
I just notice that this question was already set in another topic.
Please check the answer from this topic -> https://forum.tagdiv.com/topic/sidebar-question-3/
Thank you for your understanding!

Calin
tagDiv Staff

Hi onlineimages,
For your screenshot I see that it is used a single post template and this can be edited using tagDiv Composer then just a flex blocks and filter it after the category were you have videos => https://i.imgur.com/H8Rf4f9.png
If you are using standard templates, then those can be adjusted only in the code and this is not indicated, therefore I will recommend to use cloud templates.
Thank you!

Calin
tagDiv Staff

Hi,
The pro demos can be edited using tagDiv Composer. Now in case that you want to set/change an image or some elements from the sidebar, I think that you can use a plugin that create shortcodes, then you assign the shortcode in the pages and cloud templates and just adjust the content from that shotrcode. Now for this if you want you can use the widgets, the widgets can be set with tagDiv Composer by setting the sidebar widget element -> https://i.imgur.com/i352gFH.png
I think that I know what is the problem with the category, please edit the tag cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the post loop and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that filed empty.
About the problem with the categories that are display only after a few seconds. Can you please make a test using only tagDiv plugins and see if the problem persist (is possible that this problem to be related to a plugin conflict).
I hope this will help you!

Calin
tagDiv Staff

Hi,
We need some more information. The provided errors are referring that there is no HTTP_HOST for the accessed post/page/… and this is used in the cloud library.
Is this problem happening with the last theme version (newspaper v11.4.2)?
Can you make a test using the default post template?
Is the problem persisting if you are using only tagDiv plugins?
Thank you!

Calin
tagDiv Staff

HI,
Yes, the standard templates can not be edited with tagDiv Composer, those have settings in the theme panel that can be used to enable/disable an option.
So if you want to edit the widgets from the sidebars you can check in appearance > widgets.
For ads check in the theme panel> ads.
I hope this will help you!

Calin
tagDiv Staff

Hi marcorroma, there was a request on our list and this was fixed in newspaper v11.4.1 -> https://i.imgur.com/QlrnCvG.png -> https://tagdiv.com/newspaper/
Is not this what you mean?
Thank you!

Calin
tagDiv Staff

Hi,
For amp it is used the mobile theme plugin, so the settings need to be done in the theme panel > mobile theme > https://i.imgur.com/z7ejjum.png
I hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi mohammadms if the plugin is working on a different website maybe there are other plugins enabled on the website. If you want you can make a comparation, check the theme and WordPress versions, check the plugins that you are using on website.
Thank you!

Calin
tagDiv Staff

Hi,
I just checked the situation and it looks that it is only on desktop and for some blocks, o mobile for me everything seems to be ok.
Can you make a test and set a new block to see if this is working. Also, you can make a test using only the tagDiv plugins (and in case that you are using a child theme or some custom css, then please remove them and try again).
Let us know the results!
Thank you!

Calin
tagDiv Staff

Hi,
You can use the same header and footer for desktop and mobile version and this will not affect if you make the pages with the Gutenberg or with the tagDiv Composer.
I see in that documentation that you can also use the shortocde in classic editor, so you can also set it using tagDiv Composer.
Thank you!

Calin
tagDiv Staff

Hi,
I think that this solution can be solved if you overwrite the css in the child theme css file. In this way you’ll no longer need to remove the width: auto\9; after each theme update.
I will also make a notice to our developers to check and see if they can replace the css code with a better one, but I can not promise that this will be done for the coming update.
Thank you!

Calin
tagDiv Staff

Hi,
So, if the child theme is disabled the problem is solved? If yes, then the code set there must be adjusted.
In case that the problem persist, then we’ll love to take a look at it via email.
Thank you!

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