Hi,
This problem is usually from the cache plugin that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!

Hi,
Can you please provide some examples some screenshots and a link where I can check those bullet point, in this way will be easier to understand. Maybe this can be done with some settings, if not I will try to help with a css.
Thank you!

Hi,
I understand, usually this problem appear when you have some extra plugins installed or there rea some restrictions set be the host.
Please make a test using only the tagDiv plugins and in case that the problem persist, please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. We’ll check it as soon as possible. Also lese include the link of this topic to identify you.
Thank you!

Hi,
The single post template can be edited with tagDiv Composer and you can make a template full with or an a specific width if you change the row stretch -> https://i.imgur.com/uZ7rw4U.png also, the website can be set as boxed if you set a background color or image and make sure tat this option is enabled -> https://i.imgur.com/8TBxv7R.png
Thank you!

Hi radanoid,
I just checked the documentation for the Jetpack for GDPR compliance and it looks that this is set using widgets. Now when you are using the mobile theme plugin, this will not use the widgets, therefore the GDPR will not be display.
If you want you can try a different GDPR plugin -> https://popupsmart.com/blog/best-gdpr-plugins-for-wordpress
Thank you!

Hi,
This effect is because the background image is loaded using css https://i.imgur.com/WOzycXv.png and this will load slow, when the image is set in an image element that is using html code like “Single image”, then this will be load faster because, fist it is load all the html and only after that the css.
Thank you!

Hi,
Please make sure that the tagDiv plugins are no longer in wp-contact/plugins if are, please delete them. Then please remove the theme and set it again, get it from your themeforest account https://forum.tagdiv.com/install-via-wordpress/
In case that the problem persists, please contact us via email at contact@tagdiv.com, provide wp-admin and cPanel access and include the link of this topic. We’ll check it as soon as possible.
Thank you!

Hi Coinavalon,
Thank you for contacting us!
From what I see in the provided error message, it can be from a chrome extension. Can you please make a test and try to create a new post using a different browser, one that do not have any extensions enabled.
In case that the problem is persisting on different browsers, then please make a full backup for your website and contact us via email at contact@tagdiv.com provide wp-admin and cPanel access. We check it as soon as possible. Also include the link of this topic to can identify you.
Thank you!

Hi nwnuyhs,
Yes, our theme is coming with SEO elements, but to improve the SEO for posts and page is better to use a dedicate plugins, like Yoast SEO plugin. Our theme is coming with simple/standard SEO elements.
Thank you!

Hi,
Thank you for your kind words.
If you want to disable the google fonts and use the default fronts or custom fonts, then all that you need to do is to disable theme from Newspaper > theme fonts > google fonts style -> https://i.imgur.com/YgPqqRc.png -> https://forum.tagdiv.com/font-customization/
I hope this helps!
Thank you!

Hi thumbdevice,
Can you please provide some more details about the problem, some screenshots and a link to your website will help a lot.
Also, the mobile theme plugin will change the website layout and of pages you’ll need to use the mobile editor to create a page content (for homepage will be display some grids and the latest posts).
If you want to use the responsive version, then use the mobile theme only for amp -> https://i.imgur.com/q7j4eAU.png -> https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,

Can you please provide some more details about the auto refresh? Are you referring that when you publish a post this is not display for users until you do not refresh/clear the cache? If is so, then it can be from the cache plugin that it is used, this must be configurate to be clean when a post or page is published.

For the notification, I think that you can use a newsletter, the users will subscribe and when you’ll add a new posts, those will get an notification with it.
If you want you can try our Newsletter plugin -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hi Stanford Nix, you are not looking in the correct place, you need to do this using an editor (for example plugins editor) or via FTP/cPanel, from your screenshots, I see that you check it in the website source page. That is only to see the code from that page, not to change it. The changes must be done in the theme and plugins files. Also if you didn’t do that before and you do not experience with this is not indicate do do it, because, you can damage the website. Also, when you want to make change sin the theme or plugin require to have some skills and to know what you want to achieve, so you will know what you need to change and how.
In our theme for the mobile version the sing in and join modals are called using js and are call the links ids -> https://i.imgur.com/4Xrda1h.png what you can do is to remove those ids and set instead of id a href with a link to the custom page where you want to redirect for login/join -> https://i.imgur.com/FX8pJyE.png Now this example will work only for the mobile theme plugin. For the responsive version you’ll need to make the changes -> https://i.imgur.com/5qdneqp.png
I hope this will help you!

Hi Bennettheyn,
The same license key can be use on live website and on the development copies -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/
Now, if that website will be transfer on the live one, then you can use a plugin for migration and there will no longer be need to rest the theme key and reactivating it, this will be transfer with t e entire website. -> https://www.wpbeginner.com/showcase/best-wordpress-migration-plugins-compared/
Thank you!

Hi Bennettheyn,
Yes, this can be done. For this you need first to reset the license key from the website A, remove the theme, and then set it on website B and activate it.
According to Envato license terms a theme with a key can be used for a single end product (one online website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
Thank you!

Hi OTsupport,
I just checked your website and this is look norm ale. For the mobile version it is used the responsive version of the website -> https://i.imgur.com/TQk6KAg.png. It was not suppose to be like that?
Maybe you enabled the mobile theme plugin, only then the mobile layout is changed and it is displaying only posts.
Thank you!

Hi k.nagesh,
Yes, that can be done, but will be a little difficult, because need to be checked the entire website to look good. Also some elements will not adjust, for example most of the blocks will not adjust.
Now, here is a custom css, that will work for the posts layout:
.single .td-container {
width: 1221px;
}
.single .td-pb-span8 {
width: 66.66%;
}
.single .td-pb-span4 {
width: 33.33%;
}
Thank you!

Hi,
I think that this situation is because the width of the screen has a small resolution and you also have a few more elements to be display -> https://i.imgur.com/TtxVrOw.png
What can be done is to disable the elements from the table that are not so important to be display -> https://i.imgur.com/gvrnlz4.png
Thank you!

Hi pageoneph,
I think that I know what the problem is. It is possible to have a low internet band and when you access the cloud from backend it needs to load all the cloud templates, so if this can not be done in a period of time you got that message. Our developers are working to improve this section and to no longer need to all al the cloud templates and only those from the category that you want to download.
Now and working alternative for that situation is to open the cloud library from the frontend. For example you need a cloud category, go on a category and click on cloud -> https://i.imgur.com/rtOlQ9K.png also the cloud can be opened from tagDiv Composer -> https://i.imgur.com/tSMIb9e.png
I hope this will help you!

It was my pleasure!
If you have any questions related to our product, just let us know and we’ll try to help as best as we can!
Have a lovely weekend!

I see, I already made a note to our developers to check this situation with the woof.
Thank you!

Yes, I pass those info to our developers, I hope they will fix them.
Thank you!

Hi,
For that you can use this custom css -> https://i.imgur.com/08argJ4.png
body .td-make-full {
width: 1200px;
}
Just change the width number and the menu will be automatically align left and right.
Thank you!

Hi thecitylane,
I see what you mean, unfortunately, our theme do not have this option for pages, only for posts. This can be implemented for page only with custom work.
The primary category that you display in your screenshots is not from the theme it is from Yoast SEO and is use for displaying the primary category. -> https://i.imgur.com/X8QabIN.png -> https://forum.tagdiv.com/primary-category/
Thank you!

Hi samham,
Can you please provide a link to your website where I can see the problem, this will help a lot!
Thank you!