Hi,
Thank you, for your amiability!
You can contact us at our email address contact@tagdiv.com, also I pass your suggestion to our developers!
Thank you for your kind!

Hi,
Please try this custom css:
@media only screen and (min-width: 768px) and (max-width: 785px) {
#menu-main-menu-1 li a{
padding: 0px 12px!important;
}
}
@media only screen and (min-width: 1018px) and (max-width: 1033px) {
#menu-main-menu-1 li a{
padding: 0px 28px!important;
}
}
@media only screen and (min-width: 1140px) and (max-width: 1236px) {
#menu-main-menu-1 li a{
padding: 0px 34px;
}
}
Set the code in the theme panel > custom code> custom css.
I hope this will help!

Hi,
If you are using a cloud footer template, then you can set the embed code by editing the homepage using the tagDiv Composer, scroll to the footer and set in the footer zone a column text or text with title and set in it, in text zone the embed code -> https://i.imgur.com/QXIGNly.png (it can also be use the html element).
Thank you!

Hi Stanford Nix,
I think that you didn’t get it how our theme is working!
Yes, you can use the Gutenberg and classic editor to make posts, also, the individual settings from those editors will apply. But, some of the settings are making globally, for all posts that are using that cloud template. Now, a post is using a single post template and this can be edited using tagDiv Composer, all you need to do is to select the post content element and edit it -> https://i.imgur.com/zAllqJq.png -> https://i.imgur.com/pO9YNHO.png
If you want to have only the settings that you make with the WP editor, just use the default post template -> https://i.imgur.com/ECdlT2x.png
Thank you!

Hi,
What theme version are you using?
Can you please provide a link to your website, maybe there are some problems and I can identify them.
Thank you!

Hi,
You can use ężź -> https://i.imgur.com/TUfol3d.png -> https://i.imgur.com/BU5IShi.jpg
In case that I misunderstand the problem, lease let me know!
Thank you!

Hi,
I see that you make 2 topics about the same problem.
Please check the answerer from this topic https://forum.tagdiv.com/topic/functional-issues-following-the-latest-theme-update-11-4/
Thank you!

Hi,
I’m glad that you managed to solve the problem!
Have a nice weekend!

Hi,
The same theme is used by all the users that buy the theme, only the license that is provided by envato on themeforest is unique. But like I said above there is no system for users to can check it.
Did you use the license on more then one live websites and now you can no longer use the key? If is so, then removing the key from those website will not make any difference. ‘
Now in case that you want, we can make a request to get a list of results from database to see on what website the key was used, for this please contact us at contact@tagdiv.com and provide the license certificate – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/
Thank you!

Hi pageoneph,
Most of the times when this problem happens was because of a plugin conflict, so please make a test using only tagDiv plugins and see if the problem persist.
Thank you!

Hi,
There was added in our theme an option for duplicate pages (that it is way you see 2 duplicate buttons), but, our developers removed the “Quick Edit”, this will be add in the coming theme update that I think will be at the end of this month.
Thank you for your understanding!

Hi,
However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
For the page speed, I can recommend you our guide https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!

Hi thelacivert,
What you can do is to set the type for in block filter -> https://prnt.sc/26dhl03 -> https://i.imgur.com/VUCzw14.pngshould be display all pages that are published.
Thank you!

Hi,
Indeed there seems to be some problem with that element, I notice our developers and this will be fixed.
Thank you!

Hi,
That is the path/place where you need to access if you want to edit the theme files used for the mobile menu. Unfortunately, I do not know How can I provide a more precis location.
For example in wp-content/plugins/td-composer/legacy/Newspaper/parts/header there is a file td-login-modal.php -> https://i.imgur.com/czkOkl9.png
I hope that this will help!

Hi engrwaseemraja,
This is quite strange, normally when you install the Newspaper theme this should not happen. The only way that our theme is deleting posts and pages is in case that you have a demo set with content and you change the content that is coming with the demo, then when that demo is installed or change the pages/posts that were installed with the theme will be deleted to.
Now, the on old host, the website what theme used?
Is the problem happening only if you install the Newspaper theme?
Can you provide wp-admin and cPanel access to check this situation?
Thank you!

Hi Alessia Pizzi,
The review system was made like that because most of the time the review is about some products and not about the article. What can be do right now is to change the schema from the theme. This is on wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/pPFInSt.png and in wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/mYYSf80.png all that need to be done is to replace https://schema.org/Product with the schema.org that you need (I think it is https://schema.org/Article).
Thank you!

Hi mode8.jp,
If you agree, we can take a deep look at this situation if we have access to your website, in this way we can see if the problem is from the theme or not, but for this will need wp-admin and cPanel access. Those can be provided via email at contact@tagdiv.com, but only after you made a full backup for your website and database.
Thank you!

Hi Coinavalon,
Those are only warnings and from what you said above, you already made the necessary steps. Now those will no longer change in green, because for the cache plugin only if is used the WP Super Cache the status will be green (the check from the theme panel was made only for this cache plugin), also for the mod_substitute our theme only check if is not provide by host, is not checking if this is set in htaccess (if you set it like in our guide and you used the SiteGround indications -> https://elementor.com/help/siteground-hosting-compatibility/ then the problem should be solved).
So, since you already made the necessary changes for the system status, you should no longer about those

Can you please provide a link to your website? If you do not want to share it on forum, you can do it via email at contact@tagdiv.com I want to check to see what is loading on your website, the template structure and other things that maybe can be optimized.
Thank you!

Hi,
I just checked your website and the flex structure do not look normal. For this I have a few suggestions. Please disable all tagDiv plugins, delete them and reinstall the plugins from Newspaper > plugins.
Make a test using only the tagDiv theme plugins, also if you have set some custom code, please remove it. In case that you use child theme, please set the main theme.
If the problem persist, what you can do is to use pa page revision
Let me know the results!

Hi,
I will like to take a deep look at this situation. If you agree, please make a full backup and provide via email at contact@tagdiv.com wp-admin access. Also include the link of this topic to can identify you. We’ll check it as soon as possible.
Thank you!

Hi,
The first step to investigate this situation is to make sure if you do not have a plugin conflict. For this please make a test, disable non theme plugins one by one and check the results.
Now if the problem is only when you are not logged, then most probably, the problem is related to a cache plugin or optimize plugin.
Thank you!

Hi,
If I’m right, the infinite loading appears after you click on save settings from theme panel, then most probably you have an admin-ajax.php error, check the console to see if you get some errors.
Normally, admin-ajax.php is blocked by modSecurity from host, it can be from firewall or other security modules/plugins.
If you can not manage the situation, we can take a look at it, for this, please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and cPanel access, and include the link of this topic in email.
Thank you!

Hi,
The license can only be seen in your themeforest account.
Unfortunately, there is no system for users to just check there keys and see the websites where were the license key is used, this can be seen only in database that is used to check if the key was used correctly according to envato terms https://themeforest.net/licenses/standard
Thank you!