We can take a look at this problem, for this please contact us at contact@tagdiv.com and provide wp-admin access also include the link of this topic and we’ll investigate the situation too see what is happen with those images.
Thank you!

Hi,
This can be done only using some extra plugins, please check this article https://wpengine.com/support/sync-new-post-and-pages/ maybe it will help you!
https://wordpress.stackexchange.com/questions/257180/how-to-import-wordpress-posts-with-images-from-one-wordpress-site-to-another
Thank you!

Hi,
This problem is happen when you are logged and you check the mobile version in the browser? Because it can be from a cache plugin or form an extra plugin that you are using.
Please make a test using only the theme plugins and see if the problem is persisting or not.
Please let me know the results.

Hi,
This can be done only in the theme code.
But normally the H1 on posts it is set on the post title and in the rest of the pages this can be also set on the page title if you use the page template on “Page builder + page title” ->https://forum.tagdiv.com/newsmag-page-templates/
Thank you!

Hi,
In this situation please contact us via email and will fix this as soon as possible.
Thank you for your understanding!

Hi alessandrogini1, unfortunately, for the moment the only sources accepted for the audio format is from Soundcloud, that it is way is not working with the Spotify, sorry!
I hope that this will be add in future updates.
Thank you for your understanding!

Hi,
Unfortunately, I ‘m nut sure what white zone do you want to remove, can you please provide a screenshot with the white zone that you want to remove, this will help a lot.
Thank you!

Hi Wide Writer ,
Usually, that problem it is related to the CORS policy that are blocking the access, that should fix the problem, also I see that you have another problem https://www.screencast.com/t/6EpdZBQMela this problem can be solved using those guides:
– https://forum.tagdiv.com/topic/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co/
– https://stackoverflow.com/questions/25577981/font-from-origin-has-been-blocked-from-loading-by-cross-origin-resource-sharing
– https://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co
Let me know the results!

Hi findlay, is no need to uninstall it, this will be automatically uninstalled when you install the new pre-build websites. Also please notice that the current design with all pages posts and templates will be removed, so in case that you made some changes those will be lost. For more details and how to prevent to lost those changes please check our guide from here https://forum.tagdiv.com/installing-demos/ -> https://www.youtube.com/watch?v=ezaaE2VP7V8
I hope this will help you!

Hi, I noted this on our request list and if this will have more votes this feature will be added.
Thank you!

Hi Tusnoticias, can you please let us know what message do you get? Also did you try to connect with cPanel and disable all plugins, maybe one of them is blocking to access the wp-admin.
Please try the steps from this article, it should help you to fix the problem!
Let me know the results!
Thank you!

Hi zvonchuk, to try to fix this problem please make the follow steps:
Please remove from the theme panel the Facebook account, after that disable and delete tagDiv Composer and tagDiv Social counter, then go in Newspaper > plugins and re-install them from there, then set back the Facebook account in the theme panel and check the results (you can try to remove the Facebook id and set it again).
I hope that this will help you, in case that the problem is still persisting, please make a full backup for your website and contact us at contact@tagdiv.com, provide wp-admin access and include the link of this topic to identify you.
Thank you!

Hi Flash83, I checked your website and I see that you got some errors in console -> https://i.imgur.com/4URe39q.png and those errors are about the ads, I so that there are other users that have this problem and this is not related to the theme and to the ads -> https://github.com/Stegoo/angular-google-adsense/issues/9 or here -> https://stackoverflow.com/questions/33465168/google-adsense-error-tagerror-adsbygoogle-push-error-no-slot-size-for-avail/50939250
I hope that this will help you!

Hi,
T just checked the problem and I think that those extra classes are added by the svg code that you use for the logo -> https://i.imgur.com/8Fz8Uf0.png also the H1 tag I see that it is set on desktop header and on mobile header, so what you can do is to edit the homepage using tagDiv Composer, click on the logo and check this option -> https://i.imgur.com/PFDQcOI.png also set on mobile view port to edit the mobile logo -> https://i.imgur.com/MFWW3Mc.png
I hope this will help you!
Let me know the results!

Hi, in case that you are using the cloudflare (CDN) please make sure that you set it like in our guide -> https://forum.tagdiv.com/cloudflare-cdn/
Please check the settings and see after you set like that if there are still some problems or not.
Let me know the results!

Hi,
I just made a test on my install and for me it’s working -> https://i.imgur.com/0lzmxvi.png -> https://i.imgur.com/Ba1C16u.png -> https://i.imgur.com/tygqk5E.png
Please check this and see if the results are the same.
Let me know the results!

Hi,
This problem was always appear? when you were login and when you were not?
If was only when you were not logged, then it is from cache, but if is always, then there can be a different problem that need to be investigated.
Thank you!

Hi,
This is quite strange to have the envato account locked.
About the problem, we need to investigate this via email, for this please contact us at contact@tagdiv.com and provide wp-admin and cPanel also include the license certification or at least the license key. We’ll check this problem as soon as possible/
Thank you!

Hi, this seems a strange situation, if you agree we’ll like to investigate it.
Please contact us at contact@tagdiv.com and provide wp-admin and cPanel credentials also make sure that you have a full backup for your website and database. Also please add the link of this topic in email to can identify you
Thank you!

Hi, we have only a small documentation, you can check it here https://forum.tagdiv.com/custom-post-type-support/
I hope it will help you!

Hi,
I think that for this you can use the steps from this article https://www.gaintap.com/archives/clickable-website-phone-number-and-call-tracking-guide/ just replace the phone number in that code in inline text and check the results.
I hope this will help you!
Thank you!

Hi Chyamaqa, as I can see on your website it looks that you not have set the page from demo as homepage, you have set the latest posts please set it like this https://i.imgur.com/S6wdG9T.png
Also if you want to share your wp-admin, then you can do it via email at contact@tagdiv.com and make sure that you have a full backup for your website.
Thank you!

Hi AjitSirohi, unfortunately our theme do not have this option, you can display post like that (thumb, title and read more button) but not in a slide, sorry!
If you want you can try other plugins, maybe you find one that is working, or if you really need that featured you can make a request to custom work -> https://tagdiv.com/web-development-services/
Thank you for your understanding!

Hi,
Those are all the images that should be display without the WP Bakery https://i.imgur.com/q8rhg4L.png
If you want to contact us in private, please contact us via email at contact@tagdiv.com.
Thank you!

Hi, this is a custom implementation so is not related to the support team (support policy), and if you want that our developers to check or implement this code, then you need to make a request to custom work https://tagdiv.com/web-development-services/ there are developers that can help you.
Thank you for your understanding!