Hi,
When the mobile is display on desktop in most cases the problem is from some plugins, but most of the time from cache plugins. Please make a test, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!

Hi,
For custom post templates you can use only standard post template and on this example https://www.odishaviews.com/list-of-chief-ministers-of-odisha/ you have a single post template from tagDiv Cloud Library.
Please check our guide for Custom Post Type Support https://forum.tagdiv.com/custom-post-type-support/
Thank you!

Hi hansennn, If I’m right is possible to be a problem between the theme and some plugins or module security from host/server.
The best solution is to make a full backup to your website and database, then delete the theme and theme plugins and install the theme manually using FTP or cPanel https://tagdiv.com/update-newspaper-theme/ also during the theme installation, please disable all plugins and make sure that the theme requirements are set at least as in our guide from here https://forum.tagdiv.com/requirements-for-newspaper/
After the theme and theme plugins are installed make a test to see if those are working and only after that enable the rest of plugins to make sure that there are no plugins interfering with the theme settings.
Hope this will help you!
Let me now the results!

Hi ysmdyb, the tagDiv Social Counter is no longer working for Instagram also for some users the Twitter, but the rest for theme should work.
Please let me know the problem you have and provide a link to inspect the situation.
Thank you!

Hi neat, we are sorry for the late answer! We had some few days off https://i.imgur.com/YDj7NHs.png we try to answer to as many topics we can.
As I can see you are using the mobile theme plugin with amp , therefore you need to make new settings for the mobile theme plugin, for example set the ad and amp analytics here https://i.imgur.com/jfrlyAf.png also for the mobile theme menu -> https://i.imgur.com/hNcgiaw.png
The mobile thumbs need to be enable, in theme panel > block settings > thumbs the “265×198” and the “741×486” thumbnail sizes.
If there is still a problem, please let me know!
Thank you for your understating!

Hi,
Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. In your case, you should buy another license because it’s another project!
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thanks for the message!

Hi passivify, yes, we have a guide for how to implement icons using font awesome plugin -> https://forum.tagdiv.com/how-to-add-icons-in-menu/
In news magazine pro the icons are set using html and css https://imgur.com/C6U8BQ4 and those classes display the icons.
But is possible when you remove the button with icon for buy now https://i.imgur.com/BCyB31R.png from the header, is possible that the icons to no longer be display correctly.
Thank you!

Hi Jose, thank you for your wishes! We wish you the same!
As for the optimization service you must ask this question when you make the request -> https://i.imgur.com/ziYmakp.png but I think that this will be one of the first thing that our developers from custom services will do, will inspect your website and decide if this can or not be optimize.
Thank you for your undersetting!

Hi mayaguez,
I think that you have set there a cloud category template, therefore you can edit it using tagDiv Composer -> https://i.imgur.com/r5AcmYM.png -> https://i.imgur.com/ZElsqso.png
Thank you!

Hi,
The “Sidebar Elements scrolls” can be set using those options: Smart sidebar and sticky sidebars, but if you are using the infinite loading option, the smart sidebar will work only on the first post.
If this is not the problem, please let me know!
Thank you!

Hi veljanovski, usually this problem appear when you are using cache plugins and the cache is not empty when you publish the post.
Also another thing that can be is if you have set some offsets on your blocks with tagDiv Composer.
If there is still a problem after you checked all those, please provide a link to your website.
Thank you!

Hi saminagulzar, the newsletter plugin is not need any license key -> https://forum.tagdiv.com/the-newsletter-plugin/ only the theme (Newspaper) need to be activate https://tagdiv.com/how-to-activate-the-newspaper-theme/
If this is not what you mean, please let me know!
Have a nice day!

Hi exitmotio, if the problem was not solved using the indications provided by Srinabh, please let us know!
Thank you!

Hi,
The problem was checked via email and is look that the problem was that the Instagram key has expire, now it is reset https://i.imgur.com/34YIY6U.png and you need to set it back using our guide from here -> https://forum.tagdiv.com/instagram-widget/
If there is still a problem, please reply to that email.
Thank you!

Hi qph9697, please let me know exactly the steps that you’ve made (provide some screenshots), also please provide a link to your website where I can check the results.
In this way I will see what is not write and I will try to help you!
Thank you!

Hi,
This is because you are using the mobile theme plugin. This is a different theme only for mobile devices, therefore the menu https://i.imgur.com/MVMuRjc.png need to be set here https://i.imgur.com/3Y1Rn2f.png also if you want to have the same version as on desktop, you can use the mobile theme only for amp, then only on amp you’ll have a different version (this will be different doesn’t matter if is use the mobile theme or not).
Also if you want you can disable the mobile theme plugin and see the responsive version.
Thank you!

Hi,
Please try this custom css:
.jetpack_remote_comment, #commentform amp-ifrme {
height: 550px!important;
}
Hope this will help!

Hi winipnews, unfortunately now I no longer have access to see your website https://i.imgur.com/VLxapBz.png
Hi msmesupport, if the mobile view is different then the desktop view, then you are using the mobile theme plugin , what you can do is to display the responsive version for that page -> https://i.imgur.com/TjdjMHx.png or you can set a different content for pages using the mobile editor -> https://i.imgur.com/0Db9HWt.png or you can simply disable the plugin.
Thank you!

Hi limez, this can be done with plugins, or with custom css for all users.
But if you want only for guest authors I think that using a plugin is better.
Thank you!

Hi ntca, what method did you use for theme update ? did you made a backup? because is possible that if you used the automatic update to interfere other plugins with the theme options during the theme update.
If you have a backup and you want, please make a test and update the theme manually via FTP/cPanel.
Thank you!

Hi,
If you are using WordPress 5.6 then the button from inside the page was remove, but you still can edit the page from here https://i.imgur.com/BeeAoUJ.png or from frontend -> https://i.imgur.com/O35TCXC.jpg
Thank you!

Hi,
Unfortunately the screenshots are no longer working, can you provide new once https://i.imgur.com/yfa2vzi.png to can see about what is this problem.
Thank you for your understating!

Hi fuska, if this is not Newsmag, then you set your topic in the wrong place, you need to set the topics for Newspaper here https://forum.tagdiv.com/forum/newspaper/
Also for Newspaper the theme requirements are others https://forum.tagdiv.com/requirements-for-newspaper/ also if you are using other plugin is possible that those to interfere with the theme, and make it slower.
If you want we can take a look to see about what is this problem. You send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks you!

Hi, I’m glad my advice was helpful!
Thank you!

Hi,
Unfortunately I can not find that section on your website, can you please provide a screenshots or some more details about where I can find that section/page that you want to remove.
Thank you!