Hi fabioweb90, those are set in inactive widgets. When you are using widgets is recommending to update the theme using FTP or cPanel, in this way the widgets are not set in inactive widgets.
Thank you!

Hi chronicportal, normally using the guides provided by simchris the problem should be solved.
If the problem persists, please let us know!
Thank you!

Hi fabioweb90, I understand you and what do you report, but since this is an untested plugin we can not provide support for it, also I already made a notice to our developers to take a look and let me know if the problem with the plugin can be solved, but until now I didn’t get an answer.
Using the mobile theme, the mobile plugin has some filters for content and sortcodes, is possible that the shortcode to not pass that filter.
Thank you for your understanding!

Hi,
I think that you data and time are cached, please clear all cache and see if those are working again or not. Currently I see that on each post and page you have saved a different date with time.
Thank you!

Hi,
This can be done using the tagDiv Composer builder https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ and set the elements that you need on your landing page.
Thank you!

Hi,
The ad ad box can be set in sidebars using our guide from here https://forum.tagdiv.com/newsmag-custom-ad-spots/
Hope this will help you!

Hi,
Yes, the only way to add a new social share is with custom work, another solution is to use an extra plugin.
For social share you need to check this file wp-content/plugins/td-composer/legacy/common/wp_booster/td_social_sharing.php and for social network take a look here wp-content/plugins/td-composer/legacy/common/wp_booster/td_social_icons.php
Thank you!

Hi,
I just checked your website, but I can not find those image box, did you remove them ?

View post on imgur.com

Normally if it is use the image box the size off image should be adjust https://i.imgur.com/0UP42Sh.png
Thank you!

Hi,
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
Also we have a guide where it is explain when you can use the same theme/license https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/
Also using our theme you have some filters and sorts for blocks -> https://forum.tagdiv.com/newsmag-block-settings-tutorial/ and the category pages can be edited only with the settings from the theme panel https://forum.tagdiv.com/newsmag-how-category-settings-work/
Thank you!

Hi,
Is look that the problem is from the cache -> https://i.imgur.com/DATiAWg.png -> https://prnt.sc/wccnrx if you clear the cache everything should be like before.
Thank you!

Hi, thank you appreciation!
We’ll check this problem as soon as possible and try to fix them. You’ll get back a reply from us via email.
Thank you!

Hi ghoangit, unfortunately our theme do not have this option for ads. It can be done only with custom code or using some extra plugins.
-> https://www.broughtmeup.com/sticky-widget-ads-wordpress-plugin/
-> https://wordpress.org/support/topic/sticky-ad-with-adsense/
Thank you!

Hi, normal the automatic update was working ok in our tests, but there were some users that, as you had some problems after the theme update, but those how use the manual theme update didn’t say anything about this, therefore is possible that the manual update to be better, is not done only with two clicks, but in most cases the results are better.
You can try this with the next theme update, make a full backup and try on subdomain both theme updates options. Also hope that for the coming update, if there are some problems with the automatic update to be solved.
Thank you!

Hi,

You can use a license key for one single product, but if you want to move the theme to another website (your case) or change domain/migrate, you’ll need to reset the license key from that website https://i.imgur.com/FcSzuAu.png and remove the theme (delete), in this way thy license will be available for the new website and you can use the theme without any problems.
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hi,
I’ve made a notice to our developers about using this plugin and the problems that appears. Unfortunately, I can not say if I will get some answers since the plugin was not tested with our theme.
Thank you for your understanding!

Hi,
Is possible that this problem to be solved in the next theme update.
Thank you for your understanding!

Hi,
The code should work, -> https://i.imgur.com/yfuGnWa.png as I can see in the code source, the code provide by me is not there, therefore is possible to be set in the wrong place or the cache was not clear.
If you ware using the mobile theme plugin with amp, then the code need to be set in theme panel> mobile theme > custom code> css. After that clear all cache and purge the CDN.
Thank you!

Hi,
In most cases when you get a similar message “ Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can contact use via email and we can investigate the problem on your website.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thanks you!

Hi,
Using our theme you can set ads only under the video popup as in this guide from here https://tagdiv.com/newspaper-theme-video-popup-sticky-video-features/ https://i.imgur.com/Nrub6Ie.jpg but not on video.
Thank you!

Hi,
The only options are to use the image size from here https://i.imgur.com/XvuME7d.jpg and set a different thumb, also if you want you can replace the “Single Post Bg Featured Image” with “Single Post Featured Image” -> https://i.imgur.com/KwxW4dC.png maybe this will adapt better.
Thank you!

Hi,
Unfortunately, for the moment the twitter and Instagram from social counter are no longer working, sorry! the api request is not longer allow to get the number of followers and we need to make a new api request only for this. Our developers are trying to find another way to get those socials back.
Thank you for your understating and sorry for the inconvenience!

Hi,
Unfortunately, this is not possible.
For custom post type you can use only standard templates https://forum.tagdiv.com/custom-post-type-support/
Thank you for your understing!

Hi,
If I’m right, this https://i.imgur.com/zntVDTN.jpg is a category featured image, if is so, then you need to set for each category an image https://i.imgur.com/eLxz7Pm.png and the problem should be resolved!
Let me know the results!

Hi,
I think that you are referring to this problem https://i.imgur.com/zk2zlYS.png this is form the extra plugins that you are using. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/
Let me know the results!
Thank you!

Hi iLayon, normal the key can not be took, this can be get only if they have access to Envato account or Envato purchase code from the the license file -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Unfortunately we do not have a system to see the website where the key is use.
Normal when the key is block by envato and users ask us to reset the license ley we send to envato that key and they reset it or not (if is enable on more website then the key is no longer reset).
Thank you!