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Calin
tagDiv Staff

Please provide me a link to your website where I can inspect the problem.
Than you!

Calin
tagDiv Staff

Hi ilicmi and jonathan24,
If the problem persists only with theme plugins, please make a full backup and send us an email at contact@tagdiv.com and include wp-admin, cPanel and the link of this thread. I will investigate the problem.
Thank you!

Calin
tagDiv Staff

Hi,
Unfortunately I do not know how your header was before the update, but now is look ok -> https://i.imgur.com/2233jkd.png -> https://i.imgur.com/gKULRAk.jpg
As about the sidebar plugin if is not a tested one -> https://i.imgur.com/zTomuRS.png we can not provide support.
You can check the plugin conflict, by trying only the theme and tagDiv plugins, without extra plugins.
Thank you!

Calin
tagDiv Staff

Hi,
This problem can be from same extra plugins that you are using on your website.
Please try the update only with theme plugins or try the manual theme update -> https://tagdiv.com/update-newspaper-theme/
Let me know the results!

Calin
tagDiv Staff

Hi,
The shortcode can be set with tagDiv Composer in column text or text with title in text area -> https://i.imgur.com/dY3qluv.png -> https://imgur.com/CSPcls9
Thank you!

Calin
tagDiv Staff

Hi Spontis, the mobile menu for mobile page is working for me -> http://www.filedropper.com/0ba5398e-06b4-4726-9fa6-65e05777107e and I’m using the last theme version, Newspaper v10.3.9.1 with WP 5.6.
Just make sure that you cleared all cache and you do not have any plugins that can interfere with theme options.
How can i delete the Mobile Page? if this is set on the page, then you need to delete it from thresh to be remove totally, this measure was set because is possible to delete the mobile page, but you want to get it back.
The best option is that first to set another mobile page or set it to no mobile page -> https://i.imgur.com/8jxXq9U.jpg
Thank you!

Calin
tagDiv Staff

Hi,
You can set in that section (Analytics and / or JavaScript Code) as many codes you want, there is no limit.
Thank you!

Calin
tagDiv Staff

Hi Lorlornyo, please make sure that all cache was clear and try with multiple browsers.
If there are still some problems, let us know! Provide some more details and some screenshots!
Thank you!

Calin
tagDiv Staff

Hi,
I see that you are using an old theme version -> https://i.imgur.com/lSX1jI5.png please make a full backup and update it to Newspaper 10.3.9.1 -> https://i.imgur.com/hvwTkV5.png -> https://themeforest.net/item/newspaper/5489609
https://tagdiv.com/update-newspaper-theme/
Let me know the results!

Calin
tagDiv Staff

Hi, this problem can appear when you do not update the theme and only extra plugins and WordPress.
Thank you!

Calin
tagDiv Staff

Hi,
I just inspected your website and this is now working -> https://i.imgur.com/vqdsbIs.jpg
If there is still a problem, please let us know!
Thank you!

Calin
tagDiv Staff

Hi mwhym, you can remove it from theme panel and do the steps for a new one.
If there is a problem and you can not do it or reset the Instagram please make a full backup send us an email at contact@tagdiv.com and include wp-admin, cPanel and the link of this thread. I will investigate the problem.
Thank you!

Calin
tagDiv Staff

Hi a_l, yes, if all settings are made as in our guide the cache should be deliver ok -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Calin
tagDiv Staff

Hi, I just checked this on my install and for me is working -> https://i.imgur.com/LXycYce.jpg now I’m not sure, it can be something more particularly. If you create a new post the images have the lightbox?
let me know the results!
Thank you!

Calin
tagDiv Staff

Hi Ali147, unfortunately I do not quite understand the last part, can you please provide some more details.
Thank you!

Calin
tagDiv Staff

Hi, now I see that you no longer have enable the sticky header. Also I see that the social share is working correctly -> https://i.imgur.com/bp8xUcl.png
is possible the problem to be from CROS policy -> https://i.imgur.com/tsLFV6Z.png, you can fix this by follow the steeps from this article -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
For me the images are working -> https://i.imgur.com/oo1WWZp.png .Please make sure that the problem is not from the extra plugins that you are using, make a test only with tagDiv plugins.
Thank you!

Calin
tagDiv Staff

Hi IFP News, if you have a fresh install and this is not working, also you tried our guide, what you can do is to send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!

Calin
tagDiv Staff

Hi,
Please clear all cache from your website and browser and check again.
If the problem persist, please Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Thank you!

Calin
tagDiv Staff

Hi,
Yes, that template has a responsive version for mobile.
Also I checked your website and you are using the responsive version as you mentioned -> https://i.imgur.com/C8F8gy3.png and you are using the mobile theme plugin with the amp option -> https://i.imgur.com/9kvxokC.png to be use only for amp -> https://i.imgur.com/a1FhqA5.png
Thank you!

Calin
tagDiv Staff

Hi tamsin_lechner and wisey, we’ll check your email and see shat can be the problem. We’ll reply via email.
Thank you for your understating!

Calin
tagDiv Staff

Hi is look that you are using auto ads, those can not be controlled where will be display https://i.imgur.com/44RQuUC.jpg what I suggest is to remove them or use only for posts and set some normal ads (non auto ads).
Thank you!

Calin
tagDiv Staff

Hi pyro2212, we are using the queries from WordPress, but our developers adapted the code to our theme needs.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have extra plugins that interfere with the theme queries.
Let me know the results!

Calin
tagDiv Staff

Hi Topfgartenwelt, that is because after each update the changes made in theme and theme plugins files are removed, that is way the CLS is increasing again.
Unfortunately not all caches can be set in a child theme.
Thank you!

Calin
tagDiv Staff

Hi Topfgartenwelt, the SEO plugin that we recommend SEO Yoast plugin.
Also I informed our developers abut the api that you provided and the plugin was added on our list of suggestion, unfortunately I can not promise that it will be add, or when it will be ad.
Thank you!

Calin
tagDiv Staff

Hi, If you want you can do this using the share button for print -> https://i.imgur.com/3U4dCze.png
This is the only way that I know using our theme. If you want to set it only for specific posts/pages, then I think that you can use a custom code that can be trigger from a button, unfortunately I do not know the code.
Thank you for your understating!

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