Hi,

Indeed there is no link on that image, I made a test on my install and this is working -> https://i.imgur.com/oM437nE.jpg -> https://i.imgur.com/U75JtmF.png now we need to discover if the problem with the link image is only on that page or is the same on all your pages if you use that element.
Also If you add a new image and set the link with a different image the problem persists ?
It can be how Vlad said, you can have some code, text or shortcode on that page that are interfering with the theme.
Also do you get some errors or something in console when you add the link and save it-> https://i.imgur.com/n7wvr9m.png

Thank you!

Hi, this request is noted on our list, but we do not know when it will be add it can be in the coming update or maybe it will take some more time.
Thank you for your understanding!

Hi,

I know that using a default theme this can not be a problem, that is because it can be a plugin conflict between our theme and some untested plugin.
I just checked again on Magazine Pro demo, I have these plugins enable -> https://i.imgur.com/CuX6mTg.png and the results are without that extra title -> https://i.imgur.com/MMsot4g.png therefore the problem is nor from our theme and is coming from other plugins. Please make a test only with theme plugins and set the avatar using the gravatar or WP User Avatar plugin everything should be ok like on my install.

Thank you for your understanding!

Hi domien, this problem with H tags was reported to our developers and they will handle it. There should be no problems in the coming updates. Until then if you want, you can make the change in theme files, also if you want you can check our guide for child theme, some changes from theme can be set there.
Thank you for your undersetting!

Hi,

You can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you can do it, reset the license key from that website https://i.imgur.com/FcSzuAu.png in this way thy license will be available for the new website and you can use the theme without any problems.

Thank you!

Hi snowman88
That is a plugin conflict and appear only when you have enable WP Bakery plugin and you are using cloud templates from tagDiv Cloud Library or a pro demo, these can be edited only with tagDiv Composer.
Please check the plugins you have enable and if WP Bakery is one of theme disable it, clear all cache and check again.
Thank you!

Hi,

The footer cloud template can be edited, but it must be set on a page or cloud template in order to be able to edit it, this was the way made by our developers, normal we all think that it should work as a normal template, but is look that the footer template has some elements that can be edited only when it is assigned on a page or cloud. This is the only way that it can be edited after you download it from cloud library -> https://i.imgur.com/K1YzW76.png

Let me know the results!

Hi,

1. Yes, that option is for auto loading articles and yes you can set the post limit number -> https://i.imgur.com/LfLwKTJ.png you can check our guide from here -> https://tagdiv.com/infinite-loading-for-single-posts/
2. “We have noticed that the extracts are not displayed” I do not know on what are you referring when you say “extracts”, please provide some more details and some screenshots.
3. We recommend to use the mobile theme plugin as amp template, also here is our guide for amp -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Hi,

So if I understand correctly, the theme is no longer saving the settings for you and is in a continue loop when you are trying to save some settings in theme panel.
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!

Hi,

You can edit the Gourmet Pro using tagDiv Composer, you just need to select the row that is holding the top menu you have an stretch it -> https://i.imgur.com/EUZygkL.jpg or for sticky menu click on header manager -> https://i.imgur.com/7UUU7fT.png
If there is still a problem, please provide me a link or some screenshots where I can inspect the element you want to change.

Thank you!

Hi,

You can make this in more ways, for example, you can create a menu in widget area and then you can set it in a list menu using tagDiv Composer -> https://i.imgur.com/2n2IFOP.png or you can use a column text and in wp editor the text and link -> https://i.imgur.com/0McaB8Q.png

Hope this will help you!
Thank you!

Hi,

I think that my colleagues replied via email. Also I forgot to say to check the images that you want to upload, maybe these has some text or code in Caption -> https://i.imgur.com/pF9j2AJ.jpg make a test, select an image and remove that text from caption, then set it as background.

Let me know the result!
Thank you!

Hi,

My colleagues got your email and they’ll check the problem as soon as possible.

Thank you!

Hi, we are sorry for the inconvenience!
We will be able to provide a refund if you make a request here:https://themeforest.net/refund_requests/new
Thank you!

Hi, usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!

Hi,

Make sure that you do not have a plugin conflict, please let only tagDiv plugins enable, that element should be look like this -> https://i.imgur.com/lkva9on.png
Also please try with other browsers to see if the problem is still there.

Thank you!

Hi terry3883, make sure that you install the theme as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/ then activate tagDiv plugins from welcome section and set the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/
If there are still some problems, let me know, also provide some screenshots.
Thank you!

Hi,

Yes, there are two warnings, but these just display two optional tags -> https://i.imgur.com/4Q7C0sL.png there should not a problems or issue, here you can see the recommended schema for reviews -> https://webmasters.googleblog.com/2019/09/making-review-rich-results-more-helpful.html
Usually the ads are not displaying when there adsense policies is violated.

Thank you!

Hi,

As I can see the theme requirements were not set as in our guide.
If you sent the email, we’ll login and check the situation.

Thank you!

Hi,

Make sure that the search element and logo are set inline -> https://i.snipboard.io/v86nBH.jpg also you can set it in a inner row -> https://i.imgur.com/Do3TWmk.png

Thank you!

Hi,

1. We are editing the header template directly on website from homepage.
This is strange, please make a test with a banner/image to see if this is displaying.

2. The mobile header ads should be the same on responsive as on mobile theme plugin, at list for me are working and it should work for you too, we’ll make it to work.

Thank you!

Hi,

Make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Hi,

If I understand correctly you want to add images/icons for menu elements, if is so you can do it using our guide from here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/
If this is not what you mean, please let me know!

Thank you!

Hi, I see that you have set a menu -> https://i.imgur.com/mBxTgOi.png also the problem that you report it can be from a plugin conflict, please try only with tagDiv plugins enable, also make sure that all theme requirements are as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
Let me know the results!

I’m glad!
I will check that problem too.
Thank you!