Hi,

This can be because the way you set the author image. Please try with WP User Avatar plugin, this is working for me without problems, you can check more in our guide from here -> https://forum.tagdiv.com/how-to-set-the-avatar/ -> https://i.imgur.com/SGxZPrH.png

Thank you!

Hi dwinter8, yes those are the most cases, also make sure that all theme requirements are as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
Also we gave a guide for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hi,

The footer cloud template can be edited, but it must be set on a page or cloud template in order to be able to edit it, this was the way made by our developers, normal we all think that it should work as a normal template, but is look that the footer template has some elements that can be edited only when it is assigned on a page or cloud. This is the only way that it can be edited after you download it from cloud library -> https://i.imgur.com/K1YzW76.png

Let me know the results!

Hi oliviaparis, I’m sorry for this, I know that there are other more simple themes that maybe has this option an ours not, indeed our theme has a lot of options and you can achieve with it many things, but if is not what you need or does not have the options for what you want, we can provide a refund – https://themeforest.net/refund_requests/new and we will approve it as soon as possible.
Let us know.
Thanks

Hi,

If you are using a category template from tagDiv Cloud Library, please edit it with tagDiv Composer -> https://i.imgur.com/BrGF3HO.jpg and check if you do not have set on the post loop an offset -> https://i.imgur.com/GIRiS1P.jpg

Let me know the results!
Thank you!

Hi, it can be from the cache plugin, what cache plugin are you using? we recommend this one -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also if you want we can take a look, just make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

This can be done using tagDiv Composer, but you need to check the right elements, a faster way is to use this custom css -> https://i.imgur.com/G8ggtGK.png
body .td-header-sticky-smart .td-element-style:after {
content: none!important;
}
body .td-header-sticky-smart {
width: 1068px;
margin: 0 auto;
}
This code need to be set in theme panel> custom code> custom css.

Hope it will help you!
Thank you!

Hi,
If you can create a staging or a sub-domain where to set the site we can make some more investigations and will not affect your live website, this will help a lot. If is not possible, then yes, we can check the issue on your current website.
Thank you!

Hi,

I just ask my colleague and they said that was an email that have the “edged” in its name, but contain a link to set a password and a link to connect without details about the problem you are facing!
I checked the problem and is look that the header ad was set on full width, therefore I added in css tab margin left and right auto and I set a fix width, now is centered.
Another way is to set another row that is nit stretch and set in it the ad box.

Thank you!

Hi fabrizio_arnone, unfortunately for the moment your solution is the best to use.
I made a note to our developers to check that option for hidden and if is possible to hide the element only form frontend when you use it.
Hope that it will be implement in the coming updates!
Thank you!

Hi,
The key reset is to be remove from database, only deleting the theme files are not enough, but if the WordPress was deleted too, then should be no problems.
Thank you!

Hi, sorry, is not working because I provided a wrong screen, the code need to be add in wp-content\plugins\td-composer\legacy\common\wp_booster\td_module_single_base.php but on line 1086 the line with ‘<div class=”td-author-url”> not on line 1082, sorry! -> https://i.imgur.com/vpVxc98.png
Thank you!

Hi, usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!

• This reply was modified 5 years by Calin.

Hi,

For inline single image the width can be set using this option -> https://i.imgur.com/BbXPiE2.jpg if you want you can set a fix width in px, but I think that will be batter to use a responsive size like %.
On Ad box you can set a width from here -> https://i.imgur.com/CKz1KhD.png this should fix the problem, if not, you can use a code like these -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ -> https://pastebin.com/hQ0s5yQJ -> https://i.imgur.com/erHXSqR.jpg

Hope this will help you!

Hi Pierre Graff, I understand that you are upset, unfortunately I can not say for sure that in the feature will be no problems, the only thing that I know is that there will be some improvements between tagDiv Composer and wp bakery, but there will still not be recommend to use WP Bakery with cloud template.
As for wp rocket this is an untested plugin, and we do not know the right settings for it to work with our theme, but there are many users that use the plugin with Newspaper theme, maybe you can find some few tips for wp rocketon these topics: -> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
Thank you for your understanding!

Hi probangla, we try to reply to as many topic we can in our support hours.
Also please note that replying in a topic will only delay the answer, we answer in topics from oldest to newest.
Thank you for your understanding!

Hi, on themeforest is display the update date of page not theme, there were made some changes on the page content and the date was update, as you can see there are no data about a new update in changelog -> https://i.imgur.com/nEWPvHH.png
If I’m right the update is expected to be in early October.
As for the RSS feeds, our theme does not had any option for them and these should work like with a default theme, using the default WordPress rss feeds.
If you can make a staging or a sub-domain where to set the website, in this way we can inspect the problem without affecting the live website, we can make some tests, to see if the problem is from the theme or cloud templates.
Our newsletter do not have control over the emails, this is only displacing the Mailchimp, Mailer Lite and Feedburner, in order to check the emails you’ll need to check your account for the email that you are using, for example if you are using the Mailchimp you can see all the emails in you Mailchimp account -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you for your understanding!

Yes, you can, you can check the link for refund in this topic -> https://forum.tagdiv.com/topic/make-my-site-look-like-my-old-site/#post-367133
Thank you!

Hi,
Yes, you are eligible for refund, if you should decide that the theme is not suited for your website, we will be able to provide a refund
– https://themeforest.net/refund_requests/new and we will approve it as soon as possible.
Let us know.
Thanks

Hi,
I do not get it, I checked your website on desktop and mobile and for me are displaying the same posts -> https://i.imgur.com/AlnTmpP.png -> https://i.imgur.com/Vezhl1V.jpg -> https://i.imgur.com/h55pqh7.png -> https://i.imgur.com/pcnZhVG.png -> https://i.imgur.com/wwBHfqr.png -> https://i.imgur.com/JZAfvgk.jpg
Thank you!

Hi,
So I will!
Thank you for your kind words!
Have a nice day!

Hi,

The error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi, now I understand, the post content is only 679px -> https://i.imgur.com/nSM4eHv.png and when you are forcing to display and ad with 728×90 as in header then will get5 out of content because there is now enough space, therefore the 728×90 ads can be display only if you are using ca css code for resize, and this is not quite indicate, the best way it will be to use the responsive ads.
Thank you for your understanding!

Hi,

Please check the answer from this similar topic: https://forum.tagdiv.com/topic/header-file-2/

Thank you for your understanding!

Hi,

If you are using the header style 3 from Newsmag, then the file that you need to edit is on this path -> wp-content/plugins/td-composer/legacy/Newsmag/parts/header/header-style-3.php if you want you can set these changes in a child theme, for this you need to use our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!